Theater Seat Store Reviews 

I was building onto a sectional I already owned and the sales team took their time and worked with me to make sure I picked the best matching product. It looks like I bought my sectional all at the same time when the truth is four of the pieces are already five years old.
One of the pieces came damaged and all though it took some time, they replaced it without any issues.

Delivery was on time, guys were very respectful of my property.

Francisco was helpful in making sure everything was right for my order and securing the delivery date. Cherise was great in helping us on the back end as well. The product itself looks fantastic and the chairs are quite comfortable!

From sales to customer service we were very pleased with their service. Our sales person, Tory, was extremely helpful helping us go through their many styles so we could get something similar is look and feel to what we already had before. Our seating was shipped to us quickly, but unfortunately we had a few issues with 3 of the 4 theater chairs. However, Cherise in customer service, quickly dealt with them by offering us partial money back on two chairs and replaced one chair than had too many issues with it to fix. At this point, we would definitely recommend the company.

Cherise was very responsive to my questions and is an asset to the company

Very good customer service from Cherise Sambel... and timely follow-up to help resolve problem.

I had an issue with one of the shakers that I received as part of my order. Cherise was great in responding to my issue and promptly ordering the replacement to resolve problem. I'm very happy with my overall experience and level of support that was provided (from start to finish). Highly recommended!

I was referred to Cherise Sambel at the Theater Seat Store regarding a shipping mix up that required a lot of effort to resolve. Cherise worked diligently on the solution and kept in contact throughout the process. Great job Cherise!

Cherise was amazing. With slight delivery issues Cherise stepped in and made sure everything was taken care of and that I was 100% satisfied.

we ordered a sectional from this store and it was delivered just this past Wednesday. They failed to deliver the wedge piece of our sectional and so the order is incomplete. When we called customer service they acknowledged that they did not include the missing piece in our delivery and said we had to wait until MID-JANUARY to get it !! their customer service is poor, our emails go unanswered and when you go on chat they transferred me and transferred me without anyone responding ! In the middle of this holiday season when I will have a full house of guests .... and constantly have to tell everyone that Theaterseatstore.com is not worth buying from !

Excellent shopping experience

professional and respectful of my concerns. I was not a number but a person Olive respected. Best I have dealt with a product, a company that stands behind their products.
John Topping

Fast friendly service. She made sure we had the correct part ordered.

Great easy experience! Pleasant to work with. Together we figured out what wasn’t working and got a replacement ordered.

Fast Delivery, great product and their customer service could not have been better. Carla was awesome. We had a small issue and she fixed it immediately.

Couldn't be happier. Don't hesitate to buy from them.

Representative was helpful, knowledgeable and pleasant to speak with.

Wow! I purchased my chairs several years ago and recently had an issue with one chair. I reached out to TheaterSeatStore really just to inquire about the warranty period. The issue with my chair was no longer under warranty but, to my surprise, my case was still assigned to someone to help me figure out the problem and resolve at my expense. That someone was Cherise. I started troubleshooting with emailed info. Then to move things along quicker, she called me. On the phone, she was patient and thorough as she walked me through an additional step to pinpoint the issue. She answered my questions and I believe we identified the issue. She went the extra mile because I was responsible for the cost of the part and it can't be returned. I never expected TheaterSeatStore to be so helpful years after my purchase and I'm so grateful my case was assigned to Charise.