Black Swan Shoppe LTD Reviews 

328
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Outstanding! I contacted customer service to purchase a pipe this shop has, Customer support, and specifically Curtis, was fast to reply, catered to my every need, answered all my questions and gave m... See more

Rated 1 out of 5 stars

Charged me 24.45 in their shop for pipe tobacco thats only listed at 22.90 on their own website. When i went back to query was told its cheaper online as have to be competitive. And the boss has told... See more

Company replied

Rated 5 out of 5 stars

I've been ordering pipes and tobacco for quite sometime from the backy shop. I thought it only right that I made a positive review. Whenever, I've made an online purchase it's been simple and straig... See more

Company replied

Rated 5 out of 5 stars

I Ordered cigars, tobacco, papers etc late on Friday 08/03/24 evening and it arrived on Sunday 10/03/24 to my pleasent surprise. Always prompt delivery (via Royal Mail) with this company (Black Sw... See more

Company details

  1. Tobacco shop
  2. Tobacco supplier
  3. Vaporiser shop

Information provided by various external sources

Rolling Tobacco, Pipe Tobaccos, Cuban Cigars, Pipes, Pipe Repairs Snuff, Lighters, Briar Pipes, Zippo’s, Cigar/Cigarette cases Ashtrays, Humidors, Cigar cutters and all smoking accessories available in our on-line shop, based in the UK, will ship worldwide


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

328 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(328)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, product range and website.

Ordered off this store twice now and on both occasions I've received my order in timely fashion and all of the product purchased were correct and in good order.

Despite the lock down situation both of my orders seem to have gotten through in the space of time they normally would.

I've discovered tubing tobacco through this store and have now switched from regular rolling tobacco so will be back every month for 200g of Brookfield!

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding in every way

This is my first order with Black Swan which I placed on 22nd May and received on 23rd May. The range of products is exceptional, are all of good quality at very reasonable prices. I purchased 'loose tobacco' and it is fresh and so different from pre-packed. I'm looking forward to my next order which will definitely not be my last. If you are deliberating as to whether to place an order, just do it!!! you will not be disappointed.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

First order for me.

First order for me and just echoing really what the other reviews have said, I ordered late Thursday night and the parcel turned up this morning, great service, thank you!

I'll be back! :)

2 May 2020
Unprompted review
Rated 5 out of 5 stars

brilliant

just started to use this online shop as I cant go out to the supermarket at present.I am very pleased with service have made 2 orders and both have been delivered within 3 days will continue to use

2 May 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant!
Couldn't believe how quickly my order came in these lockdown days!
Competitive prices, good selection of stock and great customer service.
Highly recommended!

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered from them late Monday, received first thing Wednesday morning in Northern Ireland. Really excellent service in these difficult times.

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Great team

This shop is perfect wide range and amazing customer service

Thank you team

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service throughout the…

Brilliant service throughout the Coronavirus crisis. They supply my tobacco which isn’t easily accessible locally to me. The order process is simple and despatch is exceptionally quick considering the current situation. I have placed two orders so far, the most recent being yesterday and have already received the despatch notice. Brilliant.

13 April 2020
Unprompted review
Black Swan Shoppe LTD logo

Reply from Black Swan Shoppe LTD

Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

I have nothing but praise for the Black…

I have nothing but praise for the Black Swan Shoppe. Due to the Coronavirus crisis and not being able to go out, the Black Swan Shoppe has been a lifeline to me. Ordering on their website is so easy and the service is superb. I was kept informed about my order/s and received the goods in record time by post.

9 April 2020
Unprompted review
Black Swan Shoppe LTD logo

Reply from Black Swan Shoppe LTD

Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

First time, won't be the last..

This is the first time I've ordered, as my normal tobacco shop is closed due to the coronavirus lockdown, and all my items arrived very securely packaged and intact the very next day, which would be fantastic at ANY time, but during the pandemic crisis it's above and beyond really. Heartily recommended.

1 April 2020
Unprompted review
Black Swan Shoppe LTD logo

Reply from Black Swan Shoppe LTD

Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

Have been using this shop for the last…

Have been using this shop for the last couple of years and must say their service is second to none. I live in Scotland and their order is usually delivered by the next day. Their tobaccos are of the first class nature, excellent.

28 March 2020
Unprompted review
Black Swan Shoppe LTD logo

Reply from Black Swan Shoppe LTD

Thank you for taking the time to leave a review, much appreciated. Glad we have served you well over the years.

Rated 5 out of 5 stars

Excellent service

Excellent service , friendly staff , great prices. Can't fault them. Order placed and received the following day . Lovely range of tobacco . Highly recommended. Thank you.
Annette fennell

25 March 2020
Unprompted review
Black Swan Shoppe LTD logo

Reply from Black Swan Shoppe LTD

Thank you for taking the time to leave a review, much appreciated.

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