thebotanicalgarden.co.uk Reviews 24

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered 50mg patches 8 days ago no confirmation email, still not received goods and no reply to email sent via their website. Strange as used many times before without issue so perhaps now have a pro... See more

Rated 4 out of 5 stars

I have osteoarthritis right hip & knee awaiting hip replacement surgery. High strength patches help with pain but only for 12yrs at a time but as I am in so much pain any relief helps.

Rated 3 out of 5 stars

This company doesn’t appear to have a Customer Service I have sent them two emails regarding my order and have had no response. I purchased 30 -30mg patches as they were on offer. What I received was... See more

Rated 5 out of 5 stars

We use your patches full strength as my wife has arthritis of the spine and they really help and your service is easy to use and is very speedy,I highly recommend the botanical garden .

Company details

  1. Vitamin & Supplements Shop
  2. Health food shop

About thebotanicalgarden.co.uk

Written by the company

The Botanical Garden started as a quest to put holistic complimentary products based on the latest research and standardised processing methods within reach of people seeking healthier lifestyles whilst navigating the FDA.

We are The Botanical Garden. We are a premium supplier of organic full spectrum CBD oil and related products.

Our goal is to supply the best, purest, and highest quality hemp CBD oil available.

Our products adhere to and comply with all UK regulatory directives.

Each batch is lab tested for potency as well as for unique terpene profile, pesticides, heavy metals and microbiological contamination.


Contact info

2.8

Average

TrustScore 3 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 50mg patches 8 days ago no…

Ordered 50mg patches 8 days ago no confirmation email, still not received goods and no reply to email sent via their website. Strange as used many times before without issue so perhaps now have a problem. Still shouldn't be taking money if gone out of business, now going to try and get money back through credit card company, would avoid now.
Had an email apologising for there admin error and are now dispatching the order, will keep you informed.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

It really does work

We use your patches full strength as my wife has arthritis of the spine and they really help and your service is easy to use and is very speedy,I highly recommend the botanical garden .

23 September 2024
Rated 1 out of 5 stars

RUBBISH COMPANY

This company doesn't reply to my emails and blocks them
I haven't received what I paid for either

17 September 2024
Unprompted review
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Hi Susan, we are have sent you an email regarding this? We take customer service very seriously. We also received another order from you yesterday under a different email address? Also with a slightly different delivery address. We are concerned about this and are looking into it for you. I don't think we warrant a one star review??

Rated 5 out of 5 stars

Excellent product 🌿

Excellent product it’s early days but having been a CBD user for some time I’m aware of what to expect and this ticks all the boxes so far and is very good value for money, I would recommend for aching joints to help with sleep also menopause it really has so many natural benefits

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order for 3 items that were…

Placed an order for 3 items that were in stock they cost £63 each but when I went to checkout there was no charge for the 3 items,i completed my order and got a email with my statement and order number it's been weeks now and order on site says processing, I have email customer service about my order still no reply they should have still honoured the order it's not my fault I wasn't charged

11 July 2023
Rated 5 out of 5 stars

Early days but good start

The service and product great.The patches stay on securely for the 24 hours .I been using them 5 days with hip problems and first thoughts they are helping with pain but I know with the hot weather that may have helped aswell .So will up date in a few weeks but so far so good

20 June 2023
Unprompted review
Rated 3 out of 5 stars

Disappointed

This company doesn’t appear to have a Customer Service I have sent them two emails regarding my order and have had no response. I purchased 30 -30mg patches as they were on offer. What I received was a pack where the patches were all stuck together and I couldn’t separate them without them being spoilt. There was supposed to be five strips of six patches I got three which were ok but the rest I couldn’t separate and there was not six on each. So infact I received eighteen, maybe this was why they were on offer. The patches are good and do work, but I can’t recommend the company.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Discovering the Wonders of The Botanical Garden - A Short Review

As a CBD enthusiast (the cause being stress, anxiety and serious back pain relief), I've come across several retailers, but none have left me as satisfied as The Botanical Garden. After trying two of their products, I can confidently say they are one of the finest CBD sellers in the UK.

**Product 1: 50mg CBD Patches (1500mg Total)**

These patches are the best value and most potent among the ones I've tried. The effectiveness and quality of the product are unmatched, making it my go-to choice. Just be prepared to have to wipe off strong adhesive afterwards but bearing in mind I have tried 64mg patches from elsewhere where they would just come off with the rubbing of fabric as you moved, I prefer and will put up with the former.

**Product 2: CBD Oral Drops Extra (2400 mg)**

The CBD oral drops are another fantastic product that I've been incredibly pleased with. They have become a staple in my daily routine.

**Rewards Program & Free Postage**

The Botanical Garden offers a great rewards program, allowing you to accrue points with each purchase that can be used to reduce the overall cost of future orders. Additionally, they provide free postage on orders over £35.

**Fast Shipping & Excellent Packaging**

Not only do they offer free shipping, but the delivery is also swift, and the packaging is always well-done, ensuring that the products arrive in perfect condition.

**Top-notch Customer Support**

The customer support team at The Botanical Garden is exceptional, always ready to help and address any concerns.

**Final Thoughts**

The Botanical Garden has surpassed my expectations with their high-quality CBD supplements, competitive prices, and outstanding service. I have no complaints and highly recommend them to anyone looking for top-tier CBD products. Give their 50mg patches a try, and I guarantee you won't be disappointed.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

The patches are great and work well to…

The patches are great and work well to alleviate pain, but I find placing the patch on the specific area works the best for pain relief.

19 March 2023
Unprompted review
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Thank you Sylvia for your feedback, we are pleased to hear that our CBD patches are helping :-)

Rated 5 out of 5 stars

Love these patches

Love these patches, both 15mg and 30mg. They really help, almost instantly, and effect lasts at least 24hrs, but mostly I keep them on for 36-48hrs anyway. Items always been delivered promptly. Thanks BG.

2 December 2022
Unprompted review
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Thank you for your postive feedback, Jaz we are pleased to hear that the CBD patches are working for you :-)

Rated 5 out of 5 stars

Excellent CBD Paste

Excellent product and great fashion reliability delivery. Thanks again

18 February 2022
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Thank you so much for your feedback :-)

Rated 1 out of 5 stars

Poor Customer Service

I have been a regular customer of The Botanical Garden Company , had no complaints until recently.
I purchased 2 bottles of CBD active plus on offer at a reduced price. I only received one so sent emails and left voice messages asking for my order to be corrected. I never received a response.
I had recommended this Company to several of my friends, however due to poor customer service i would not continue to do this.

11 February 2022
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Hi Alison,

We are sorry to hear this, as one of our valued customers. We have been experiencing some administrative issues with the website.

Rest assured we are posting out a bottle of CBD to you today.

We hope to still recieve your continued custom.

All the best

The Botanical Garden Team

Rated 1 out of 5 stars

.Rip OFF

.
Very very expensive expecting good results what a let down .
Better results from very cheap CBD WHAT A RIP OFF.
Never again
Kelvin

11 February 2022
thebotanicalgarden.co.uk logo

Reply from thebotanicalgarden.co.uk

Hi Kelvin,

“We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.”

We recieve very posiitve feedback regarding our CBD Gold Product, and we are sorry to hear it did not meet your expectations.

We wish you all the best, and hope you find a CBD product that helps you.

The Botanical Garden Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look