The Brick Armory Reviews 9

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Toy shop
  2. Childrens Toy Store
  3. Toy manufacturer

Information provided by various external sources

All about compatible Lego guns, shotguns, army minifigures, weapons for minifigures, military vehicle as tanks, battleships, planes and more!


Contact info

3.0

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good products, Not the best customer service

* since writing this review, I was indeed refunded. Perhaps this is what triggered my refund :-) anyways, my kid does love the products. Just don’t order something you don’t want…*
So disappointing.. We paid to return a product and despite following up DOZENS of times, never received a refund. They finally claimed the order was refunded, but there was NO REFUND on my credit card, and they did not offer proof that they indeed processed a refund. WASTE OF TIME AND ENERGY. Not ordering from them again.

24 March 2024
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

Ordered a set for my sons birthday and it was never delivered. USPS tracking status read, “returned to sender.” When I reached out to Brick Armory about having the item resent or my money refunded, they ignored my first few attempts to get in touch, only to eventually respond with resending me the tracking number - which I already had. Since then they have completely ignored any attempt I have made to get in touch, my money not returned, and the item unsent…Not to mention leaving me with a severely disappointed birthday boy. It’s a scam. Avoid this company at all costs.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company, highly recommended!

I ordered several sets of models for my grandsons Christmas presents. I was wary of ordering so close to Christmas, but my grandsons really loved these sets!
The communication from the company was excellent, when I emailed to add to my order, they fulfilled all my requests.
I received notification that the items.had been delivered just before Christmas, but I had not received them! After scouring the neighborhood for similar addresses, I was at my wits end. I emailed the Brick Armory and they suggested the parcels are sometimes left in the local post boxes, so we checked and there they were!
My grandsons are over the moon with their gifts, and.they are really very impressive and detailed.
Brilliant company, great personal.service ...thank you!

8 January 2022
Unprompted review
Rated 1 out of 5 stars

There is very little communication from…

There is very little communication from the Seller. I have order computer parts that have came within 2 weeks and this company I haven’t received my package over 2 months and still waiting for it. I’m aware it during a Pandemic. Birthday present gone horribly wrong.
They’re not selling out of the U.S., their domain name is from Canada but their Shipping- Return address is Spain.

23 June 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look