The Butcher of Brogdale Reviews 

625
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fresh meat, noting that items are consistently delicious, tender, and offered at very affordable prices through great special deals. People also deeply appreciate the convenient online ordering, prompt home delivery services, and the friendly attitude of the drivers. However, some people mentioned recurring issues with receiving underweight meat products compared to the exact weights stated on the packaging. Some reviewers were not happy with occasional delivery failures, missing items, or difficulties when trying to resolve order problems with customer service.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting the excellent taste and value for money... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great prices of... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and on-time arrivals. Consumers... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, affordable rates,... See more

Staff

Customers consistently report positive experiences with staff, highlighting helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more

Rated 4 out of 5 stars

So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more

Rated 5 out of 5 stars

Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more

Rated 5 out of 5 stars

All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you ar... See more


Company details

  1. #27 of 34 best companies in Butcher

Written by the company

The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts


Contact info

4.2

Great

TrustScore 4 out of 5

625 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(625)

130 reviews in the last 12 months

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Rated 1 out of 5 stars

I went to pick up my order to find…

I went to pick up my order to find Sturry did not have it . I said I had a message to say it was ready . Reply was we don’t do whole lambs here . It at folkstone . This is not the 1time it has happened . In then end someone from Folkestone that lives in Sturry dropped it off to me . The lamb rack had not been trimmed at all . Not very happy with my order

31 March 2026
Rated 5 out of 5 stars

The Butchers of Brogdale (Folkestone)…

My husband and I visit the Folkestone Store nearly every week lol. The staff are amazing very knowledgable and very helpful. The weekly deals are awesome and since changing to a Butchers rather than buying from a supermarket we have not only saved money, but we are eating better quality meats. I highly recommend a visit to The Butchers of Brogdale. I don’t think you will be disappointed.

31 March 2026
Rated 5 out of 5 stars

Brogdales are our go to Butchers!

Brogdales are our go to Butchers!!
Best quality products, super tasty, great prices as well! And £1 for delivery, pick your day and get hourly updates when they are on route, really handy!
Friendly deliver driver as well.
Will always recommend these guys!!

27 February 2026
Rated 3 out of 5 stars

I left it a few days before picking up…

I left it a few days before picking up my meat order as it’s never been ready on the day that I specified to pick up.
Unbeknown to me the butchers are now doing the orders in store so it had been waiting days for me but I never received any communication to say it was ready.
I asked to see the order before I left the store and the lamb rump steaks were tiny compared to what I’d ordered before and very fatty where they hadn’t been trimmed.
The rump steaks weren’t the best either and both the lamb and the rump was clearly underweight compared to what it said on the packaging.
After I had complained the young man in the butchers “ Jamie “ (very nice ginger haired lad ) redone my order with better quality meat but still gave me my original order.
I was told that the manager had originally packed up my order and think he’s not a particularly good manager if that’s what he’s giving he’s customers.
I’ll be checking the weights again if I decide to re order.

30 January 2026
Rated 5 out of 5 stars

All ways happy with my meat order

All ways happy with my meat order any problems they are sorted out straight away
The deals are great as well giving you more to choose from
This week's meat pack is great value even got my daughter to buy one
The butchers of Brogdale is our favourite butchers one or should I say two very happy customers

11 February 2026

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