Canvas Factory Reviews 

Easy to navigate the website.Good quality prints .

Excellent quality and easy to order! Fast shipping

Great quality large framed canvas photo print. Very happy!

Everything quit really smooth and my artwork turned out fabulous, even better than I thought it would have.

Livery job and fast severe

Loved the beautifully made artwork will cherish these canvases

Excellent communication. Paid a bit more than intended BUT finished product was beautiful and perfect. Material was soft and photos were faultless. Would highly recommend this service and use again

The parcel never arrived at my house.

Easy ordering, quick delivery and very happy with the canvas ordered. I would definitely recommend this company.

I sold the piece

Quality of finished product excellent, great value, prompt delivery. Can’t ask for much more than that.

ALWAYS YOU LOT BRILLIANT

I ordered three canvases of photos done in collage form, and nervously waited for their arrival. Not having used Canvas Factory before, I checked out their reviews and hoped for the best.

I didn't have to worry for long - the canvases arrived and I was overjoyed with them - the quality of the canvases, the clarity of the photos and the colours were absolutely perfect - everything I had hoped for.

I'm very happy to recommend Canvas Factory and will use them again.

Have made a number of purchases over the years from the Canvas Factory and I have never been disappointed with the quality and workmanship of their products. The range of products and services is quite extensive. I ordered a large print from their range for my new home and WoW !! Guests have commented on how stunning it looks with the high ceilings. Item was also well packaged and delivered quite quickly with care. Highly recommend this company !!

Looks great. So happy with it. Thank you 🤩

The canvases look fantastic! Easy process with fast delivery.

Only giving 1 star because there is no option to give 0.
I strongly recommend avoiding The Canvas Factory. My experience was extremely disappointing and resulted in a significant waste of time, money, and effort.
I submitted a photo for a canvas print and paid extra for a designer to ensure the best possible result. Unfortunately, the canvas I received had noticeably dulled and altered colours compared with the original photo.
When I contacted customer service to request a refund, I was advised that they could not provide a direct colour match due to the products/materials they use. I was offered a reprint instead, but was also told that they could not guarantee that the replacement would be of the same quality.
After numerous emails without a satisfactory resolution, I attempted to contact the company by phone. Unfortunately, no one answered. I left five voicemails and did not receive a single return call.
Based on this experience, I will be returning to Vistaprint, where I have previously found the materials to be of better quality and the printed results to be much closer to the original photographs provided.
In summary:
* Customer service: 0/10 * Print quality: 0/10 * Communication: 0/10 * Overall experience: A complete waste of time, money and effort.
I am extremely disappointed with the product and, even more so, with the lack of customer service and effort to resolve the issue. I would not recommend The Canvas Factory to anyone looking for a quality canvas print or reliable customer service.

Response to Amanda’s response
I am disappointed with the response I have received regarding the quality of my canvas print.

I have previously had a number of photographs printed by VistaPrint, including images taken at sunrise and sunset with water and significant variations in colour. Despite the inherent challenges of reproducing these types of images, they were able to produce canvas prints that retained a strong likeness to the original photographs. One particular example was a photograph taken on a boat in Santorini at sunset, and the resulting canvas print is spectacular. It is displayed in a dark hallway rather than a brightly lit area, and the image still looks exceptional.

In comparison, the print I have received from the Canvas Factory does not have a satisfactory likeness to the photograph I provided. I also paid an additional fee for a designer, and therefore reasonably expected a higher level of care and quality in the final product.

You have offered a replacement with a vignette border, while also confirming that you cannot guarantee a likeness to the original photograph. Given that assurance, I do not understand why I would spend further time and incur further inconvenience receiving another print when there is no confidence that the replacement will actually address the issue.

I also do not believe I should have been expected to proof the print myself in these circumstances. I paid an additional amount for professional design assistance, and I have never previously needed to proof a print to ensure that the finished product bears a reasonable likeness to the photograph I supplied. I would have expected that, having paid for this additional service, the final print would be produced to an appropriate professional standard.

Unfortunately, your response has only reinforced the concerns I originally raised. While you have acknowledged that a likeness to the supplied photograph cannot be guaranteed, there has been no apology for the unsatisfactory result and no satisfactory resolution or offer to address the fact that the product I received is not to the standard I reasonably expected.

I would appreciate this matter being reconsidered and a genuine resolution being offered. I believe this is a reasonable expectation given the additional amount I paid for the design service and the quality of the final product I received.

The quality was good for the price, however they positioned the canvas crooked inside the frame. There’s no way we seem to be able to fix that, so I had to choose whether I wanted the frame or the picture to be level on the wall. If it wasn’t just a print to brighten up my office, I would have returned it because visually it’s quite annoying.

The canvas was the right size and quality but the image was not right. The colours were dull and not true to the original. Do you have a tip for next time? What do I need to do to ensure that the colours on the canvas look like those on my screen? Do I just brighten or do I need to do something else?