The Captain Socks Reviews 60

TrustScore 4.5 out of 5

4.7

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Company details

  1. Underwear shop

Information provided by various external sources

Our brand is a tribute of what we do and what we love, designed with minimal patterns that represent our passions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 1 out of 5 stars

Unfortunately the sizing is completely…

Unfortunately the sizing is completely off - the undyed (natural/cream) socks are massive (I bought the small size) and I can’t wear them. My shoe size is around 40 EU and the socks are too large for even my partner who wears shoe size 48 EU. The heel sits on my ankle :) The colour is really nice though. The customer support is not great - not very responsive, and when they respond - they do not offer any solution, more like ‘yes, we know the undyed socks are much larger’. Well, I’m definitely not happy. It’s a bit of a shame!

30 December 2023
Rated 5 out of 5 stars

Really comfortable!

With a fast delivery after purchase, the socks arrived well packaged and without issues.
They're really cute and have really good quality, will consider buy more in the future.

5 January 2023
Rated 5 out of 5 stars

The delivery took quite long and one of…

The delivery took quite long and one of the socks was damaged even though the packaging was fine. Socks are super cute and comfortable. I love it. Also their response regarding damaged socks was super fast and friendly. Service is great! I'll definitely buy again.

18 March 2021
Rated 5 out of 5 stars

Comfort and coziness

Perfect! Just what I wished for: very well knitted socks, super comfy and warm. Perfect for the coziness of home, but also for hard cold winter days.

27 December 2020
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, fast delivery and good customer service. I've done a couple of orders so far and I can only recommend.

29 November 2020
Unprompted review
Rated 2 out of 5 stars

Product hasn't arrived yet

Product hasn't arrived yet. I ordered on 14th May🤔

8 June 2020
Unprompted review
The Captain Socks logo

Reply from The Captain Socks

Hi Roisin,

Thank you so much for your order. 😊
There are significant delays affecting all deliveries on standard shipping, due to Covid-19. Post services need to implement safety guidelines and also less air traffic causes delays to our standard delivery schedules.
We are happy to see that finally you order is at your home country, it means that should be delivered soon.
We know that it´s not the kind of service that we love to provide to our customers, but at this time there is nothing we could do to speed up our orders.

We have sent you an email to propose you a refund.

The Captain team

Show reviews in all languages. (60 reviews)

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