The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. #5 of 10 best companies in Cheese shop
  2. #4 of 10 best companies in Cafe
  3. #17 of 36 best companies in Courier and Delivery Service
  4. #2 of 5 best companies in Deli
  5. #12 of 29 best companies in Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(294)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

marvellous cheeses bad packaging

marvellous cheeses but they arrived in a non-recylable foiled pouch so have to mark them down for that.

26 September 2025
The Cheese Society logo

Reply from The Cheese Society

We’re so happy you enjoyed your cheeses — thank you for your feedback about the packaging! I’m extremely conscious about keeping things as recyclable as possible. Our boxes and paper are made from recycled materials, which does come at quite a cost for a small business like ours.

Eco-friendly chilled infills are even pricier, so for now, the foil pouches are the most practical option to keep things affordable and chilled for our customers. I’m always on the lookout for better, greener solutions, but with prices constantly rising, it’s a real challenge to stay competitive.

Rated 5 out of 5 stars

Excellent cheese and communication

I ordered a Lincolnshire cheese selection for delivery as a present. The Cheese Society’s service was excellent - the cheese, the speed of processing the order and their communication were first rate. There was a problem with the delivery which was the fault of the courrier - the Cheese Society were in touch with me very regularly and they have recently decided to change their courrier service provider to ensure a better delivery service in the future.

1 September 2025
Rated 5 out of 5 stars

Ordered as a gift

Ordered as a gift, arrived on time, well packaged. Thoroughly enjoyed by the recipient

2 September 2025
The Cheese Society logo

Reply from The Cheese Society

Thank you so much for your kind review Sharon

Rated 4 out of 5 stars

Cheese was great but delivery issues…

Cheese was great but delivery issues again.

26 August 2025
The Cheese Society logo

Reply from The Cheese Society

Hi Ray, thank you for your kind review. We've had no end of issues with couriers being unreliable, most recently with DHL since they merged with Evri. They went from being good to terrible! We've switched to Royal Mail/ParcelForce this week, and so far, we've seen a significantly better delivery success rate. Fingers crossed this may continue, and our delivery woes are over. We hope you try us out again.

Rated 5 out of 5 stars

Great selection of cheeses and had to…

Great selection of cheeses and had to change delivery date and got a great response no hassle. Twice bought cheeses as gifts now. Excellent service and really like the website

1 September 2025
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

How wonderful to hear, thank you so much Antonia

Rated 5 out of 5 stars

Absolutely amazing 👏

After my initial delivery issues out of there control, the problem was soon rectified with great delight. Excellent company to deal with and the cheese is fantastic, looking forward to placing my next order.

7 September 2025
The Cheese Society logo

Reply from The Cheese Society

Really pleased to hear all went smoothly with Parcel Force this week Mr Clarke and that you've enjoyed your cheese. We look forward to sending more cheeses your way.

Rated 5 out of 5 stars

Another brilliant experience with The…

Another brilliant experience with The Cheese Society. The selection of cheese and snacks are delicious, and arrived well packaged with cool packs. The package was slightly delayed (fault of the courier, not The Cheese Society) but someone from their team took the time to send a personalised note with information about this. Delighted and will happily purchase from The Cheese Society again.

28 August 2025
The Cheese Society logo

Reply from The Cheese Society

Thanks Emily, as of this week we've moved courier. DHL was nearly useless, so we've switched to ParcelForce, who are far more efficient. Keeping everything crossed for far fewer unnecessary delays.

Rated 4 out of 5 stars

Your cheese is always marvellous to…

Your cheese is always marvellous to receive, however the Gruyère was somewhat underripe and didn’t do justice to the fondue. The other cheeses were fab.

29 July 2025
The Cheese Society logo

Reply from The Cheese Society

Hi Jenny, thank you for your review and sorry to hear about the gruyere. I will take this up with them today so that you for your feedback. Lucie

Rated 5 out of 5 stars

Very efficient

I wanted to add items to my order and the person i spoke to was most helpful. The order was delivered well packed and at the time stated.

28 July 2025
Rated 5 out of 5 stars

First rate customer service

I ordered some cheese from The Cheese Society and the parcel arrived late. The customer service I received from Lucie, the company's owner was first rate and I will definitely be ordering from them again.

25 July 2025
Rated 3 out of 5 stars

Two nasty surprises.

I received a gift token for £25.00. I went though the list and chose cheeses that were priced per 100g, (about 4 oz) which is a reasonable price quantity for a taster. Our £25.00 would have purchased about 10 different cheeses. When we went to place the order, we got a nasty surprise and found that although the stated price was "per 100g", you could not order 100g, instead the minimum order was 250g. That reduced our initial selection from 10 to 4. We then got another nasty surprise when at the very end of the ordering process, we found that £6.50 was added for P&P. In the end we had to add more than £7 to our gift token, which made the four cheeses we had selected very expensive indeed compared with our local fine cheese shop which does allow purchases of 100g quantities. They were good cheeses that we are still enjoying, but we will still be eating them when they have passed their best because of the large minimum quantities. Serious improvements in information presentation are sorely needed. I certainly would not offer a gift token to anybody else.

27 June 2025
The Cheese Society logo

Reply from The Cheese Society

It makes me really upset as a small business owner to read reviews of this nature. We put a lot of hard work and care in cutting, wrapping and sending our cheeses out across the UK. I also personally try to make sure the website is as clear as it can be so I'm sorry to hear that wasn't the case. All feedback is taken very seriously and we will look at how we can improve this further.

The smallest cut we offer is 250g (the average weight of a household stapler). While we’d love to offer smaller cuts, the extra handling time involved makes it difficult for us to do so while maintaining the quality and care we aim for in every order.

We’d also love to offer free shipping, but unfortunately, the cost of next-day delivery—especially with the chilled packaging our cheeses require—makes it unsustainable for us. We simply pass on the courier’s fee without any markup, ensuring you get the best service at the fairest possible rate.

Thank you for your honest review—it helps us grow and improve and we will look into your feedback and how we can make our website clearer.

Kind regards,
Lucie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look