Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more
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Review summary
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Reviews shaping this summary
The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more
Company replied
I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more
Company replied
The first exposure that was helpful and timely , having reviewed the website I asked for the samples. This helped choose the colour, building the sofa on the website was simple and straightforward. O... See more
Company replied
Company details
About The Chesterfield Company
Information provided by various external sources
The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.
Contact info
Ford Lane, Newbury House, M6 6PD, Manchester
- 0161 737 1600
- contact@thechesterfieldcompany.com
- www.thechesterfieldcompany.com
4.7
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent quality and service.
We ordered and received 2 Berwick 2 seater Old Vintage Aniline Apache Rouge. Both settees have been beautifully made. The order processed in a timely manner and delivery was earlier than expected. Thoroughly professional service from start to finish. The Delivery Company were excellent.
11 November 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Maria, for the 5-star review! We’re thrilled to hear you’re pleased with the quality and craftsmanship of your Berwick 2-seaters in Apache Rouge. It’s wonderful that your order was handled efficiently and arrived earlier than expected, and we’re pleased the delivery process went smoothly. We hope you enjoy your beautiful new sofas!
A service par excellence!
We have found the professional and informative service of the chesterfield company a pleasure to buy from. The manner in which our initial enquiry was given by customer services, enabled us to make an informed decision as to the most suitable sofa to fit our needs.
The estimated time of delivery date and excellent condition of the sofa, has not disappointed. Well Done for excellent service. Chris and Lizzy.
17 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Chris and Lizzy, for the wonderful feedback and for the 5-star rating. We're so glad that our professional and thorough service helped guide you toward the perfect sofa. It’s rewarding to hear that both the quality and timely delivery met your expectations. We'll be here to help with anything you need, and we truly appreciate your recommendation.
Chesterfield Company - Good Sample Service
The Chesterfield Company turned round a request for some sample leather swatches very quickly and followed up with a phone call to see if they could help further. The sample sizes were of a decent size compared to some of their competitors allowing a better assessment of the leather to be made and also some test sewing to be carried out. I will be contacting them again when I'm ready to look into a purchase.
2 November 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for the 5-star rating and for sharing your experience with us! We're delighted to hear that our prompt sample service and follow-up call were helpful. Providing generously sized swatches is something we value, as it allows for a more thorough assessment. We’ll be here whenever you’re ready to move forward with your purchase. Thank you again for your feedback!
We have just placed our third order…
We have just placed our third order with the Chesterfield Company. We started with the footstool, added the sofa and were so delighted with both products that we have just ordered two chairs to complete the look. They are beautifully made, super comfortable and look fabulous in our living room. We were nervous about ordering on line without being able to go and sit on the sofa but we have no regrets we have been very impressed and recommend their furniture highly.
25 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, April, for the fantastic 5-star review and for your continued trust in us! We're thrilled to hear that each piece, from the footstool to the sofa and now the chairs, has met your expectations and brought comfort and style to your living room. It’s wonderful to know that even ordering online, you’ve had such a positive experience. Your recommendation means a lot to us—thank you for choosing our furniture to complete your space!
Swatches are a great addition to the service to make an informed choice
I requested samples in order to make a better decision about the furniture I am considering. The samples arrived promptly, the sample size was large enough to cover all choices and each swatch showed full grain and texture, and labelled on the back. They arrived in an information folder which was handy as it supplies more details about the company and their products. I will certainly be making a purchase from this company.
6 November 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Joanne! We’re thrilled to hear that the swatches helped you make an informed decision and that you were pleased with the quality and presentation. We look forward to assisting you with your purchase when you’re ready. Thank you again for choosing us!
Excellent Service
I ordered a Chesterfield sofa and chair last month and I took delivery of them today. The service I received was exemplary and I can't praise Nathan, Luke and Richard enough. Nathan was always on hand to give assistance and guidance about my purchases both whilst in the showroom and over the phone, and my furniture was delivered without a hitch and was done with great care and, again, Luke and Richard were both very helpful and were happy to give me any guidance I needed. Excellent job guys! Top marks from me! Would highly recommend!
5 November 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your fantastic feedback, Rob! We’re delighted to hear that Nathan, Luke, and Richard provided such excellent service throughout your experience. It’s great to know that your Chesterfield sofa and chair arrived smoothly, and we truly appreciate your kind words. We look forward to welcoming you back in the future, and thank you for recommending us!
Gorgeous sofas
Gorgeous sofas - excellent handmade quality and customer services
14 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you so much for your 5-star review, Gill! We're thrilled to hear you're enjoying your gorgeous handmade sofas and had a great experience with our customer service. We appreciate your feedback and hope you continue to love your new furniture!
High-quality…
The products feature a high-quality finish and come with excellent packaging.
22 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback! We're delighted to hear that you appreciate the high-quality finish of our products and the care taken in packaging. Your satisfaction is our priority, and we look forward to serving you again!
Very I impressed with the brochure and…
Very I impressed with the brochure and sample pack which arrived very quickly and when I contacted with a couple of questions the staff were really polite and very helpful.
30 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful feedback, Justine! We're thrilled to hear that you were impressed with the brochure and sample pack, as well as the quick delivery. It’s great to know that our team was able to assist you with your questions in a polite and helpful manner. We appreciate your support and look forward to assisting you further!
Good leather samples
They sent out the leather samples very quickly and the quality was great. We just opted for another company because we preferred their models.
24 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback, Maxime! We're pleased to hear that you received your leather samples quickly and found the quality to be great. While we're sorry to learn that you opted for another company, we appreciate your consideration and hope to have the opportunity to assist you in the future. If you have any questions or need further information, feel free to reach out!
Prompt and smooth delivery…
Prompt and smooth delivery from Luke and Richard, who were also very friendly to my little helper :)
29 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Steph! We’re thrilled to hear that Luke and Richard made the delivery experience prompt and seamless—and how lovely that they got along with your little helper! We hope you enjoy your new addition and appreciate your feedback.
Thank you for your swift and helpful…
Thank you for your swift and helpful service. Samples received quickly and support on the phone
18 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Penny! We're delighted to hear that our team could provide swift service and helpful support. It’s wonderful knowing the samples reached you quickly—please don’t hesitate to reach out if you need any further assistance as you make your decision!
Excellent Service…
I received my six fabric samples quickly and packaged nicely with a little catalogue. The samples were if good quality and size.
11 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Julie! We're so glad to hear you were happy with the quick delivery and presentation of your fabric samples. It’s great that you found them to be of good quality and size. If you need any more help or additional samples, don't hesitate to get in touch!
Reply from The Chesterfield Company
Thank you for the five stars! We're delighted that you were pleased with the samples and our customer service. If you need any further assistance or more samples, feel free to reach out to us. We're happy to help at any stage of your decision-making process!
Outstanding customer service
Exceptional service from beginning to end. Delivery drivers Richard and Luke, kept me informed, arrived exactly when they said they would and then didn't complain once about the small door. They even took all the packaging away. Thank you.
23 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback, Annette! We're thrilled to hear about your positive experience with both our service and delivery. Richard and Luke always aim to make deliveries as smooth as possible, and we're glad they could assist you. If you need anything in the future, feel free to reach out. Enjoy your new furniture!
Arrived on time extremely polite and…
Arrived on time extremely polite and helpful and went above and beyond fantastic service thank you Luke and Richard
23 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your kind words, Debra! We're delighted to hear that Luke and Richard provided fantastic service and went above and beyond during your delivery. We'll be sure to pass along your appreciation to them. If there's anything else we can assist with, please don’t hesitate to reach out. Thank you again for choosing us!
Excellent
Very polite, punctual & helpful delivery drivers. A top quality service.
15 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your kind words, Mrs Hook! We’re thrilled to hear that our delivery team made such a positive impression with their punctuality and helpfulness. Providing a top-quality service is always our goal, and it’s great to know we’ve met your expectations. Enjoy your new furniture!
Leather swatch request
I recently contacted the Chesterfield Company to order some leather swatches. The process was very easy and I received the swatches a few days later. Now I just have to decide which one to go with as they are all so nice. So far, my experience with the company has been very positive.
3 October 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Gary, for taking the time to leave such a positive review! We’re so glad to hear that the swatch request process was smooth and that you're happy with the selection. We know choosing the perfect leather can be tough, but we’re here if you need any advice to help narrow it down. Feel free to reach out if you have any questions, and we look forward to assisting you further!
Ordered samples
Ordered samples, they were delivered on time, the leather samples look fab, just need to decide on colour.
20 September 2024
Unprompted review
Reply from The Chesterfield Company
Thank you, Joy! We're glad the samples arrived promptly, and it's great to hear you're happy with their look. Take your time deciding on the perfect color, and if you need any help along the way, we’re here to assist!
Ordered leather sample and brochure
Ordered leather sample and brochure, promptly arrived two days later, now I’m eagerly awaiting my Arundel vintage auburn leather sofa
9 September 2024
Unprompted review
Reply from The Chesterfield Company
Hi James, Thank you for your kind review! We’re glad to hear your leather samples and brochure arrived swiftly. It’s fantastic that you’re looking forward to receiving your Arundel Leather Sofa in Vintage Auburn. If you’d like any updates on your order, please don’t hesitate to get in touch.
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