Thecolourloungeswansea Reviews 

Excellent service throughout. I felt relaxed, understood, and genuinely listened to, which helped ease the anxiety I’ve felt at previous hair salons. Thank you for achieving the colour I had in mind I’m so pleased with the result and will absolutely return for future colour treatments.

Great salon Benjamin is so welcoming

I visited The Colour Lounge for the first time as I had root regrowth. My usual stylist was in the process of moving salons and couldn’t fit me in at short notice. During the consultation and patch test, Ben was friendly, although I did feel somewhat pressured into adding an Olaplex treatment at extra cost, which I agreed to. He asked where my usual salon was and made a comment about not hearing good things about them. I didn’t engage in this and said I would be returning to my usual stylist once their new salon opened. Ben then informed me that I had booked the wrong service online (a £50 root tint) and that bleaching my roots to match the rest of my hair would cost an additional £120 on top of the £50 already paid. As this was short notice, I needed my hair done before my event, I accepted. He also said that they couldn’t match my roots to my current colour and that my hair would need to go darker. This confused me, as my hair is simply blonde maintenance and I’ve had it done many times before, but I trusted the professional advice and agreed. On the day of the appointment I was paired with a newly graduate stylist. She was friendly and the dogs in the salon were lovely. However, halfway through I notice my hair getting darker. When I raised this, I was reassured that it was just part of the process and that it would not be so dark once washed out. When the colour was finished it was significantly darker than what I had asked for. Ben came over and again reassured me that it would lighten after a few washes at home. The appointment had been booked in as a balayage and highlights, however there is no way the result reflects that. It is not balayage, nor what I asked for or wanted. My roots are still very visible, they were not lightened at all, and the track marks are just as noticeable as when I first went into the salon. I tried to live with it for a week to see if it would grow on me, but I became very upset with the result. I contacted the salon to explain that I was unhappy and also admitted that I had felt pressured at the time to say I liked it. To my surprise, the response I received was passive-aggressive. Although they offered for me to come back to have it fixed, I was given only a three hours to confirm the appointment. When I hadn’t responded within that time, I received a voicemail stating that if I didn’t accept the specific date and time offered, I would need to wait six weeks as they were fully booked. This was surprising, as within hours anyone could easily have been working, driving, or otherwise unavailable. I explained that I couldn’t attend that specific time because I had a midwife appointment that day (I am six months pregnant) and suggested several different dates. I was told they had no availability and that I would have to take the offered appointment instead. However, when I checked their online booking system, there were multiple appointments available over the following weeks, similar to when I originally booked. During the attempts to resolve the issue, Ben also began to pivot the conversation and suggest that the problem was that I “wanted to be blonder”. This was never the issue. My concern from the start was that my roots had not been lightened and the result was not what I asked for. At that point it became clear the conversation was going to go round in circles, so I decided to stop engaging further. At this point I explained that after the tone of the communication I no longer felt comfortable returning to the salon and felt intimidated by the way I had been treated. I requested a partial refund so I could have the colour corrected somewhere else. This request was refused multiple times. The conversation became increasingly unproductive and I felt the situation was being taken personally rather than handled professionally. As communication had broken down and we weren’t getting anywhere, I decided to end the discussion. £170 is a small fortune to spend on a service you are unhappy with, to then be treated and spoken to the way I was is completely unacceptable.

If I could put zero stars I would I’m so upset as I was having my hair done for my son’s wedding!
I visited on Saturday 2nd august. With the promise of leaving with my desired results,
Well how wrong.
I got nothing what I asked for and when confronted I got greeted with an unprofessional attitude, only speaking about himself and not my hair, not to mention my ruined dress because I was not gowned correctly for a colour service (which I learnt to late given that I’m not the hairdresser).
I was offered a measly £10 credit for a service I am disappointed in and a bleach covered dress.
Very very disappointed in the service I received.
I was told that they can get me my desired result in another appointment at the cost of another £73 but after speaking with several colour professionals, I’m not risking it as they all say it is impossible to achieve!
I have pictures of what I wanted vs what I got.
I DID NOT ASK FOR A BLACK OMBRÉ !! £185 wasted !!

I have had my hair done by Benjamin for years now.

I have to say the experience is second to none.
He takes time to explain what’s possible and what’s not and gives me realistic expectations.

I have suffered with hair loss for quite some time and Ben has helped me to find amazing solutions to make me confident in my hair again.

Thankyou Benjamin.