The Designer Rooms Reviews 

9,236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,741 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention the exceptionally friendly and knowledgeable staff who offer wonderful guidance, beautiful product selections, and a very welcoming shopping atmosphere without any pressure. Shoppers consistently praise the seamless assistance provided both in-store and during selections, noting that team members go above and beyond to ensure complete customer satisfaction. Though some reviewers were not happy with unexpected product flaws, mentioning items arriving scratched, uncomfortable seating designs, or a lack of assistance during collection. A few consumers also experienced occasional issues regarding product consistency and collection experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their warm greetings and friendly demeanor.... See more

Product

Customers consistently note positive experiences with product, highlighting the highest quality items and... See more

Service

Users describe positive interactions with service, praising friendly and patient staff who consistently go... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-class and outstanding support... See more

User experience

Customers report positive experiences with user experience, highlighting friendly and welcoming staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jackie is such a lovely and welcoming employee, she explained everything perfectly and made sure I knew what colour options and pillow options were available with each sofa. Jackie did not hesitate to... See more

Rated 5 out of 5 stars

From start to finish the young lady Denise Sutherland I'm sure was her name was so patient with us. She made our experience of shopping instore seamless. Would highly recommend if your looking for new... See more

Rated 5 out of 5 stars

Personal service from Kerry in Hove, with attention to every detail. It is always a leap in the dark when buying new furniture, so we were grateful for her guidance, also the tea and biscuits! We boug... See more

Rated 5 out of 5 stars

Was warmly greeted by staff. Gentleman who helped me was knowledgeable without being pushy. Made ordering easy and was clear on next steps regarding purchase and delivery.


Company details

  1. #83 of 396 best companies in Home Furniture Shop

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,236)

1,595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks again

Helpful staff who put up with my dithering over selection. Thank you. Also advised me regards future pieces that may be of interest to me!

20 August 2026
Rated 5 out of 5 stars

Been in to the Robroyston outlet a…

Been in to the Robroyston outlet a couple of team and each time, Debbie has been welcoming, friendly and helpful. Even when she’s really busy, she manages to see to multiple people at the one time ensuring no one is kept waiting too long.

The gentleman wrapping the furniture was lovely to talk to as well. Delighted with my impulsive purchase of the Heidi sofa and can’t wait to settle down with a good book in my newly decorated snug.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Was warmly greeted by staff.

Was warmly greeted by staff.
Gentleman who helped me was knowledgeable without being pushy.
Made ordering easy and was clear on next steps regarding purchase and delivery.

27 August 2026
Rated 5 out of 5 stars

Very helpful staff

I initially visited the Kilmarnock Store. Jason was really helpful. Went to Store in Uddingston, we were helped by Christine, she was amazing, so patient and helpful. She helped us with colours of sofa and cushions. Eventually bought sofa. I would highly recommend this Store. All the staff were great

30 August 2026
Rated 5 out of 5 stars

Jackie is such a lovely and welcoming…

Jackie is such a lovely and welcoming employee, she explained everything perfectly and made sure I knew what colour options and pillow options were available with each sofa. Jackie did not hesitate to go and get a measuring tape to measure the sofas to make sure they would be a perfect fit for my space. I cannot recommend Jackie enough and would like to thank her for making the shopping experience so nice, cannot wait to get my sofa delivered. X

30 August 2026
Rated 5 out of 5 stars

Great experience with no hard sell

We had a fantastic experience at the Kilmarnock store all thanks to Jacqui & Jason. Jacqui was friendly & took the time and patience to go through all of our options and with her help we have ordered a fantastic new sofa suite for our lounge. Jason helped us with measurements and layout to bring our vision alive with no stress just professional advice & care. Both members of staff are a credit to the team and we would recommend Designer Rooms, Kilmarnock!

30 August 2026
Rated 5 out of 5 stars

Amazing service!

I was in here shopping with my Fiancé and we spotted our dream dining table! I wasn’t sure about the colour of the chairs matching our dining room so I asked James H from the Breahead store for his advice on matching the chairs to the room. He went above and beyond to help me get the perfect colour of chairs to match! I’m so glad he was there because I’m not the best at matching colours! He definitely made my day!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited the designer rooms in July…

Visited the designer rooms in june after visiting several stores for a new sofa suite, they had a great choice in store with great prices. The sales staff were great, really happy with the service we received that day. The suite was delivered on time and have to give a thanks to the guys who delivered the suite. Friendly, professional and took away all packaging. Definitely would recommend.

24 May 2026
Rated 5 out of 5 stars

Liz and Lorraine are top sales people…

Liz and Lorraine have been very professional, each time we have bought furniture out of the DR sale.
We have very happy in the store with the choices we were shown each time in the last month.
We spent almost £5000 recently.
Love the staff and the store.
And the sale!
The furniture sells itself!
We have had a delicious
coffee each time we been to store!
My coffee is very unusual, and it was perfectly made!
Thank you

29 August 2026

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