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The Designer Rooms Reviews 

9,197
•
TrustScore 5 out of 5

4.8

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,752 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and approachable without ever being pushy during their showroom visits. People also love the wide variety of beautiful furniture, unique pictures, and wonderful products available throughout the store. Shoppers highlight that the overall service is seamless, making it a pleasure to choose home furnishings. However, some customers also noted receiving damaged items or purchasing furniture that felt uncomfortable and did not match their initial expectations. A few reviewers expressed frustration regarding poor quality goods and unhelpful responses when trying to resolve their complaints.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally welcoming during their visits. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning showrooms, beautiful... See more

Service

People report high satisfaction with the service, highlighting that staff members are consistently friendly,... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and enjoyable shopping visits.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the young lady Denise Sutherland I'm sure was her name was so patient with us. She made our experience of shopping instore seamless. Would highly recommend if your looking for new... See more

Rated 5 out of 5 stars

Third visit this week to the Braehead store to purchase items for our new house. James is such a lovely and friendly guy and it was lovely that he remembered us from our last visit. We will be make ou... See more

Rated 5 out of 5 stars

Lovely collection of items! We managed to kit out our living room and bedroom with unique pictures and ornaments. Elaine was really helpful and friendly as were all the staff we had interactions with.... See more

Rated 5 out of 5 stars

Elaine @ Designer Rooms Braehead was really helpful, explained different options available on the sofa range we were looking at, no pressure selling Smart in appearance and very welcoming an asset f... See more

Company details

  1. #83 of 395 best companies in Home Furniture Shop

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,197)

1,704 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited the Braehead store for the 2nd…

Visited the Braehead store for the 2nd time in a week. Elaine recognised us from previous visit and gave us another warm& friendly welcome. Helped us with the purchase/item i was interesting in buying.
Will definitely return and buy from the vast range of interior furnishings & garden furniture

21 August 2026
Rated 5 out of 5 stars

Out of stock item

I have been in a few times looking for a product to come back in. Saira very kindly looked for stock and called a store. When it was unavailable she came up with a temporary solution.

22 August 2026
Unprompted review

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