The Designer Rooms Reviews 

9,203
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,752 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and approachable without ever being pushy during their showroom visits. People also love the wide variety of beautiful furniture, unique pictures, and wonderful products available throughout the store. Shoppers highlight that the overall service is seamless, making it a pleasure to choose home furnishings. However, some customers also noted receiving damaged items or purchasing furniture that felt uncomfortable and did not match their initial expectations. A few reviewers expressed frustration regarding poor quality goods and unhelpful responses when trying to resolve their complaints.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally welcoming during their visits. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning showrooms, beautiful... See more

Service

People report high satisfaction with the service, highlighting that staff members are consistently friendly,... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and enjoyable shopping visits.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the young lady Denise Sutherland I'm sure was her name was so patient with us. She made our experience of shopping instore seamless. Would highly recommend if your looking for new... See more

Rated 5 out of 5 stars

Third visit this week to the Braehead store to purchase items for our new house. James is such a lovely and friendly guy and it was lovely that he remembered us from our last visit. We will be make ou... See more

Rated 5 out of 5 stars

Lovely collection of items! We managed to kit out our living room and bedroom with unique pictures and ornaments. Elaine was really helpful and friendly as were all the staff we had interactions with.... See more

Rated 5 out of 5 stars

Elaine @ Designer Rooms Braehead was really helpful, explained different options available on the sofa range we were looking at, no pressure selling Smart in appearance and very welcoming an asset f... See more


Company details

  1. #83 of 395 best companies in Home Furniture Shop

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,203)

1,704 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

5 star Sunday to 4 star Monday

We visited the discount store in Robroyston on Sunday to be served by a wonderful salesperson Debbie, she was kinda and friendly and answered the questions we had. We collected the furniture on Monday and didn’t receive the same friendly service. I asked a help moving the furniture from the shop outside and while the girl ( not the same lady from the day before) brought out the trolley there was no attempt to assist us etc. it felt like they had out money and it was up to us to see to ourselves. Saying that I am very happy with my purchase as I’ve been with everything I’ve bought from Designer Rooms

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Designer rooms Livingston

I recently visited the Designer rooms in the Livingston store while the sale was on. The showroom is lovely and has plenty of furnishings to choose from at a great reduced price. I bought a new rug, a table lamp and a reed defuser which I am delighted with. All were sold in the sale which was great. Staff are so nice and helpful and answer all questions you might have. Would definately recommend.

22 August 2026
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Tables glass exploded on us and cut us with the shooting glass that came from it and designer rooms are taking no accountability for the product fault.

Would never shop with them again guys. Stick to next etc that actually look after the customers. Aftercare is appalling.

22 August 2026
Rated 5 out of 5 stars

Visited the Braehead store for the 2nd…

Visited the Braehead store for the 2nd time in a week. Elaine recognised us from previous visit and gave us another warm& friendly welcome. Helped us with the purchase/item i was interesting in buying.
Will definitely return and buy from the vast range of interior furnishings & garden furniture

21 August 2026
Rated 5 out of 5 stars

Out of stock item

I have been in a few times looking for a product to come back in. Saira very kindly looked for stock and called a store. When it was unavailable she came up with a temporary solution.

22 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look