The Designer Rooms Reviews 

9,085
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,725 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction without being pushy. People appreciate the excellent service and pleasant shopping experience, finding the process easy and efficient from start to finish, and noting the wide selection of gorgeous, high-quality products available. However, some customers also noted issues with customer service when trying to resolve problems after purchase. A few people experienced difficulties with product quality or condition, such as items arriving damaged or having safety concerns. Reviewers mentioned frustration with the resolution process, including unhelpful responses and cases not being escalated.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, friendly,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and variety of... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and friendliness of the... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing their visits as a delight and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first time visiting The Designer Rooms & won't be our last. Gorgeous range of furniture to suit all tastes. Staff were on hand if required & we didn't feel pressured into making our purchase. C... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. #85 of 401 best companies in Home Furniture Shop

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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Replied to 66% of negative reviews

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4.8

All reviews

(9,085)

1,591 reviews in the last 12 months

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Rated 5 out of 5 stars

We had such a fantastic experience at…

We had such a fantastic experience at The Designer Rooms in Braehead, Glasgow, and I can’t recommend the store highly enough.

A huge thank you to Denise Sutherland, who was absolutely amazing from start to finish. She was so patient with me and my family while we took our time choosing our furniture, never making us feel rushed or pressured. She was incredibly knowledgeable, friendly, and went above and beyond to help us find exactly what we were looking for.

She was also so lovely with my two girls, making them feel welcome and chatting away to them, which made the whole experience even more enjoyable for our family.

The customer service we received was outstanding, and it made the whole experience stress-free from beginning to end. Thank you so, so much, Denise, we really appreciate all your help and are absolutely delighted with our new furniture. We wouldn’t hesitate to recommend both Denise and The Designer Rooms to anyone looking for beautiful furniture and exceptional service! ❤️

2 August 2026
Rated 5 out of 5 stars

The showroom is just stunning i had too…

The showroom is just stunning i had too many dinning sets i liked but liz wood was amazing and helped me .she was amazing from the start had loads of patients till I finally picked the right one for me . Can't wait to go back and pick my suite . Would highly recommend the designer rooms

5 August 2026
Rated 5 out of 5 stars

Robroyston Sale

I’ve just taken delivery of some sale products we bought yesterday.
A dining set we pieced together with the Esme corner bench, pablo dining table & darla chairs.
I’m honestly delighted with it & what an incredible sale.
Thank you to James for his help & patience yesterday too!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine at The Designer Rooms was…

Lorraine at The Designer Rooms was absolutely fantastic. She went above and beyond to help us, moving chairs around, lifting rugs and taking them downstairs so we could see what worked best with our sofa. She offered creative ideas and advice without ever being pushy or sales-driven.

She gave us plenty of space to discuss things ourselves but was always there the moment we needed her. Her knowledge, enthusiasm and genuine desire to help made the whole experience enjoyable.

Thanks to Lorraine, we ended up buying several pieces, and The Designer Rooms will definitely be our first choice for any furniture or home furnishings in the future. Outstanding customer service from start to finish. Highly recommended!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We went into the shop as we had never…

We went into the shop as we had never came across it before, we got looking at the furniture and was greeted with the lovely Allison in the Livingston store who was happy to answer any questions we had gave us prices and options for dining table and chairs. We ended up paying a deposit on our new dining table and chairs we will also be returning to purchase our sofa next month. There is a wide variety to chose from and nothing is too much trouble for Alison she will help in any way she can. Thanks again what a great and easy experience.

1 August 2026
Rated 5 out of 5 stars

Lucy - Thanks to Alison

First time in this shop and was a great / helpful experience thanks to Alison. Was extremely helpful. Will definitely be back whenever needing something for our house and would highly recommend

2 August 2026
Unprompted review

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