The Designer Rooms Reviews 

9,068
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,725 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction without being pushy. People appreciate the excellent service and pleasant shopping experience, finding the process easy and efficient from start to finish, and noting the wide selection of gorgeous, high-quality products available. However, some customers also noted issues with customer service when trying to resolve problems after purchase. A few people experienced difficulties with product quality or condition, such as items arriving damaged or having safety concerns. Reviewers mentioned frustration with the resolution process, including unhelpful responses and cases not being escalated.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, friendly,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and variety of... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and friendliness of the... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing their visits as a delight and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first time visiting The Designer Rooms & won't be our last. Gorgeous range of furniture to suit all tastes. Staff were on hand if required & we didn't feel pressured into making our purchase. C... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. #85 of 398 best companies in Home Furniture Shop

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,068)

1,573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5-star review

5-star review - June 30th 2026
Great service, great quality would highly recommend without hesitation. Thank you all the staff @ The designer Rooms ,Livingstone ,especially Zoe, can't wait for my lovely dining table and chairs and my coffee table..thanks for being patient when i had an Internet issue..phew,all sorted.. .. will definitely be in again in the near future..
And thanks to the lady downstairs..Shakila x

30 June 2026
Rated 5 out of 5 stars

Received our sofas today

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person called Sergio is very helpful without being annoying, he goes over and beyond to make sure you’re happy with everything.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for order to be…

Still waiting for order to be delivered,,,no response from showroom or contacts from any customer service

2 June 2026
The Designer Rooms logo

Reply from The Designer Rooms

Hi, we are sorry to hear you didn't receive a response from the showroom. As per the T&C's agreed to and signed at the point of sale, all lead times are approximate. We can see your order is due to arrive to our warehouse approximately within the next 7-10 working days. Once this arrives the delivery team will be in touch regarding delivery.

Team DR

Rated 5 out of 5 stars

First class service and delivery

Bought a sofa from Designer rooms in Braehead. Had the pleasure of being looked after by Saira. She was just great and i hope the company appreciates her. She could not have been any more helpful. The delivery was absolutely flawless. All went exactly as planned. All very professional and efficient. I highly recommend this place.

22 June 2026
Rated 5 out of 5 stars

Robert was delightful

Robert was delightful, friendly and full of knowledge he fully informed us if our choice of couch right down to the last stitch on it ...My daughter and I went back a few times to view this particular couch just to make sure it was definitely the one and Robert greeted us like we were old friends...his customer service is outstanding. my daughter has just bought her first house and we will absolutely go back to this store for more furniture as she has already planned a list of furniture to purchase.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Fab service!

Robert made the experience of buying my first sofa pain free and seamless! I came back about 3 times to make sure it was the sofa I wanted and then to make sure it suited accessibility for my gran. I honestly couldn't fault the service

2 July 2026

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