The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
Company replied
Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
Company replied
Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and som... See more
Company details
- #81 of 96 best companies in Bicycle Shop
- #27 of 32 best companies in Bicycle repair shop
- #54 of 61 best companies in Bike accessories store
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1k reviews
Asks customers to review
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Replied to 96% of negative reviews
Typically replies within 1 week
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Highly recommend
Great range, competitive prices, and they dealt with a post-delivery issue promptly. I would highly recommend.
1 May 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the range, pricing and support from our Nottingham team.
It’s great to know the post-delivery issue was resolved promptly. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Fantastic service
Ordered a bike on Saturday 23rd May, received it Thursday 28th May. That’s a 3 business day delivery and the bike was marked as “available” on the website when I purchased it.
I had a question about an accessory for the bike and called customer support before clicking buy and the guy on the other end of the phone advised me accurately.
One day prior to delivery, I was contacted by support to tell me that I hadn’t ordered a part for my bike which is required for an optional accessory I ordered. They easily added it to my order providing a payment link.
Bike arrived in perfect condition, with copious amounts of protection on the frame.
10/10 I can’t find a single fault with this company. Bike is awesome, customer experience is awesome. Fully recommend
29 May 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear everything went smoothly from ordering through to delivery, and that our team were able to help with your accessory questions and make sure you had everything needed for your new bike.
It’s great to know the bike arrived quickly, well protected and in perfect condition. We really appreciate your kind words and recommendation.
Enjoy your new bike and thank you again for choosing The Electric Bike Shop!
Kind regards,
The Electric Bike Shop Team
Fantastic experience
I had an extremely positive experience as a customer at the Electric Bike Shop in Bristol. I had not cycled regularly for 25 years so was a little apprehensive and unsure of what I actually required. Special mention to Gabriel who went through all the options available, helped me to choose a bike, assisted with sizing and picking accessories. There was absolutely no hard sell, just friendly advice and guidance from somebody knowledgeable and passionate about bikes and cycling. Thank you also to Richard for the excellent after-sales care. These two employees are a credit to the company. Would recommend this store if you are based in the south-west and want to purchase an electric bike.
14 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Bristol store. Gabriel and Richard will be really pleased to hear your kind feedback.
It’s great to know you felt supported throughout the process and that the advice was helpful, informative and pressure-free. We really appreciate your recommendation and hope you enjoy getting back into cycling on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly and well packaged.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Device what i needed
Device what i needed. Arrived well packaged and much faster than app suggested. I hope i dont need any more parts to replace damaged bike bits, but this store is where I shall start. Thank you!
11 May 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the item was exactly what you needed and that it arrived quickly and well packaged.
We hope your bike stays trouble-free, but if you ever do need anything in the future, we’d be delighted to help.
Kind regards,
The Electric Bike Shop Team
Easy purchase and great follow up when…
Easy purchase and great follow up when needed some support. All round great service.
8 May 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your purchase was easy and that the team could provide helpful support when needed.
We truly appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear that we had the dynamo light you were looking for.
Kind regards,
The Electric Bike Shop Team
Poor service work and rude manager
I purchased a brand new electric cargo bike costing several thousand pounds, and within a couple of weeks it developed faults. The bike then had to go back multiple times for repair attempts, including occasions where I was told it had been fixed, only to collect it and find it was still not functioning correctly. What should have been a straightforward ownership experience turned into months of inconvenience, repeated visits, transport costs, and time spent chasing a resolution.
At one stage, the bike required a replacement part from a different manufacturer, which did not inspire confidence given how new the bike was.
My biggest frustration was the repeated inability to properly diagnose and resolve issues that should have been identified and addressed much earlier.
To be fair, the customer service team and the individuals I dealt with via email were genuinely very helpful, professional, and worked hard to try to find a resolution. After a long process, they proposed an alternative replacement bike, which I test rode and was prepared to proceed with, despite this requiring a significant additional payment from me.
Unfortunately, my experience at store level completely changed that decision. Following the test ride, I was told by the store manager that the replacement bike would take several weeks to arrive. This was particularly frustrating given that the company’s own website indicated much shorter availability, and I was also told this without the store’s stock position apparently having been checked first. After already being without a bike for a prolonged period, this created further uncertainty and significantly undermined my confidence in moving forward.
As a result, instead of proceeding with the replacement, I chose to take a refund and purchase elsewhere.
I also found my in-store and telephone interactions at this stage to be dismissive, offhand, and lacking the level of professionalism I would expect after spending this amount of money and dealing with an issue that had already been ongoing for so long.
While I appreciate that a refund was ultimately agreed, the overall experience was stressful, time-consuming, and far below what I expected from a specialist e-bike retailer.
Based on my experience, I would suggest that future customers who still wish to buy from this company may want to consider using a different branch, as my concerns were specifically with the management and handling at this store rather than the wider customer service team.
Unfortunately, I took my business elsewhere and would not purchase from this store again.
23 May 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your experience did not meet expectations. We fully appreciate that repeated visits, time without the bike, transport arrangements, and the overall time taken to reach a resolution created frustration and inconvenience over what should have been an enjoyable ownership experience.
Whilst our teams worked hard to investigate the concerns raised, explore alternative solutions, and ultimately agree on a resolution, I completely appreciate that this did not change the overall experience you had.
Thank you also for recognising the efforts of our customer service team. We always aim to support our customers professionally and fairly when issues arise, and I am sorry that we were ultimately unable to restore your confidence and retain your business.
Regarding the replacement proposal, we intended to provide information based on supplier availability and workshop scheduling at the time. Following further discussions internally, we were subsequently able to improve the proposed timeline. However, I completely appreciate how this added further uncertainty given the wider history of the case.
Your feedback regarding communication, workshop handling, and expectations around timelines has been shared internally and will be reviewed carefully as we continue to improve.
Thank you again for your feedback, and we genuinely wish you all the best with your new bike.
Kind regards,
The Electric Bike Shop Team
Amazing people very understanding very…
Amazing people very understanding very helpful good banter
21 May 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found the team helpful, understanding and enjoyable to deal with. We appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Bike price was excellent and now been…
Bike price was excellent and now been delivered the cube was an excellent choice only problem was not being given enough notice of when being delivered but other then that all was good would recommend 👍
5 May 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you’re happy with your Cube bike and that you found it to be an excellent choice.
We’re sorry that you weren’t given enough notice ahead of delivery and appreciate you highlighting this. We’re always looking to improve our communication.
Thank you again for your recommendation.
Kind regards,
The Electric Bike Shop Team
Amazed how fast my bike was dispatched…
Amazed how fast my bike was dispatched and delivered to Northern Ireland.
5 May 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were impressed with how quickly your bike was dispatched and delivered.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Outstanding experience
Outstanding experience from when we first visited (and received excellent unbiased advice from Gabe), through to ordering bikes, quick delivery and helpful handover.
Superb experience from start to finish.
19 May 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Bristol store, from the initial advice through to delivery and handover. Gabe will be really pleased to hear your kind feedback.
We really appreciate your support and hope you enjoy your new bike.
Kind regards,
The Electric Bike Shop Team
Cube one44.
Great bike that I picked up and help was top notch at the Gloucester shop, couldn't fault them.
27 April 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you’re enjoying your Cube ONE44 and that the Gloucester team provided top-notch support.
We appreciate your kind words and hope you enjoy many great rides ahead.
Kind regards,
The Electric Bike Shop Team
Great overall and would have been 5*…
Great overall and would have been 5* but no update on delivery provided.
1 May 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you had a great overall experience.
We apologise that you didn’t receive delivery updates as expected and appreciate you bringing this to our attention. We’re always looking to improve our communication.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the service and quick dispatch.
Kind regards,
The Electric Bike Shop Team
prompt delivery
prompt delivery, excellent sales service. this is the scond time I've bought an ebike from this company.All being well I'll be purchasing another ebike in the coming months
28 April 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review and for choosing us again for your e-bike purchase! We’re really pleased to hear you were happy with the sales service and prompt delivery.
We truly appreciate your continued support and look forward to helping you again in the coming months.
Kind regards,
The Electric Bike Shop Team
Ordered an Orbea Diem 20 via this…
Ordered an Orbea Diem 20 via this website 3 weeks ago, they confessed after two weeks that the order had been completely fumbled and they had re-initiated it. Completely unreliable avoid this vendor.
15 May 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. Unfortunately, there was an issue with the original processing of the order, and we fully acknowledge that this should have been identified and resolved sooner.
We understand your disappointment and apologise that the experience fell below the standard we aim to provide. Your feedback has been shared internally so we can review and improve our processes going forward.
Kind regards,
The Electric Bike Shop Team
Excellent customer service from Jason
I was unsure what products to buy as I have no experience with bicycles and Jason Stevens was fantastic in supporting me, very quick to reply and very polite I couldn’t have asked for better customer service. Thank you Jason
15 May 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Jason was able to support you and make the process easy and enjoyable, especially as you were new to cycling products.
Jason will be really pleased to hear your kind feedback. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Do not order online from this company!
Would not recommend ordering anything online from this company. It is almost 4 weeks after I first ordered from them (accessories, not an actual bike) and I was told that the order has only been dispatched today, not within 3-6 days of the order as detailed at checkout.
Since placing the order, I have had no proactive communication from the company regarding the delay - I have had to chase it up at every stage. Each time, I have been assured that it will dispatch the same/next day, only to wait a week, and then another half a week, again with no updates as to why there is such a delay. I only found out it was dispatched today as I had emailed to cancel it, having no hope of it ever arriving.
I have felt a bit fobbed off to be honest, and was told that my order had 'slipped through the cracks' because the store that was processing my order was 'very busy' and 'short staffed'.
I am frustrated and disappointed that the company think it acceptable to provide no proactive updates to customers when there has been a delay or issue with their order; and even more so when they have been waiting almost 4 weeks for the order to arrive.
13 May 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. We completely understand why you were disappointed, particularly given the lack of proactive communication throughout the process.
Unfortunately, your order was delayed whilst being processed by one of our stores, and we acknowledge that we should have kept you updated far more clearly and consistently than we did. We also appreciate that having to repeatedly chase for updates is not acceptable.
Your feedback has been shared internally, as this is not the level of service we aim to provide. We sincerely apologise again for the experience you’ve had.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
We’re sorry to hear you were disappointed with the service you received and apologise that we fell short of expectations.
Your refund has now been processed. We’re sorry again for the experience you had and appreciate your feedback.
Kind regards,
The Electric Bike Shop Team
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