The Electronics Warehouse Ltd Reviews 

281
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent prices, often finding products significantly cheaper than elsewhere, representing great value for money. Many people also highlight the fast and efficient delivery service, with items arriving promptly and often with helpful communication. The overall service is consistently described as first-class, with quick responses and a smooth purchasing process. However, some people were dissatisfied with product quality, reporting items arriving damaged, faulty, or not as described, such as screens with lines or non-standard plugs. Additionally, a few other people also felt that delivery experienced significant delays or issues, with some couriers causing damage or failing to deliver as expected.

What people talk about most

Product

People report ambiguous experiences with product quality and condition, with many reviewers praising the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding items significantly cheaper than... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and great service received,... See more

Value for money

Customers express high satisfaction with the value for money, frequently highlighting significantly lower... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.... See more

Company replied

Rated 4 out of 5 stars

purchased a sound bar in seotember which was quick delivery good purchae did have an issue with the company but to be fair they sorted it out for me. would i use again,probably.

Company replied

Rated 4 out of 5 stars

Very good price. Speedy delivery. Only grouse was that sound bar came with European plugs. To be fair, I didn’t complain and when I did mention it, they said they would have sent replacement plugs

Company replied

Rated 4 out of 5 stars

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

Company replied


Company details

  1. TV shop
  2. Electronics store

Information provided by various external sources

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(281)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered from electronics warehouse

I ordered from electronics warehouse.
I thought i was buying a brand new product.
When i released i wasn't and these products was graded and asked for a refund,
thank you so much to Sophie.

your made it seamless for me and i got a refund no problem.

once again thank you Sophie.
if I ever buy from you in the future will do knowing you guys are very professional and understanding.

I recommend the electronics warehouse.

31 July 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you so much for your wonderful feedback, we will be sure to pass it on. If we can be of any assistance in the future with your TV/ Electronics needs please don't hesitate to contact us. Best wishes, TEW

Rated 5 out of 5 stars

10/10

10/10

Great customer service. Great company, will use again for sure.

29 July 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you for your 5 star review and sharing your positive feedback with us.

Rated 1 out of 5 stars

Ignored when it came to refund

Ordered a projector but when it took over a week for delivery I asked them to return and refund which they agreed. However, no refund came through and they ignored all communications. Joke is on them though as I just put a chargeback through my bank which they have to pay a fee for. Moral of the story, don't ignore customers.

20 July 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Sam, Your order was placed on the 16th. You got in touch with us on the 21st regarding delivery and we managed to get the couriers to put you on the next days delivery slot- 4 working days after ordering. Delivery usually takes 3-5 working days so this was on schedule for our proposed times. We then cancelled the delivery when you asked for it to be returned and sent your refund request to accounts on the 23rd. I'm sorry that it took a little longer for them to process the refund, however we did get the money refunded back to you before the chargeback. Kind regards, TEW

Rated 5 out of 5 stars

100% recomended

100% recomended, Item came quick, match description, fully working. Thanks a lot

16 July 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hello Michal, great to hear that you're happy with your TV, thank you so much for your review. Best Wishes, TEW

Rated 5 out of 5 stars

Great price

Great price. Delivered on time. We’ll package and the TV works perfectly. Thanks

29 June 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Carl, thank you for your 5 star review, we are happy to hear of your positive experience, Kind regards, TEW.

Rated 1 out of 5 stars

Is my Samsung Soundbar second hand?

I ordered a Samsung Soundbar which they sold to me at £75 instead of list £99 and it arrived promptly but the package had clearly been opened and poorly resealed and the product had several Manufacturers Guarantee Void labels on it. Is it second hand? However the product is good and appears undamaged so I am taking the easy way out and keeping it but this my first order with them and I would never use them again

22 June 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Joe, as advertised on the website, we specialise in graded products- which include end of line/ discounted items, items with damaged packaging (Item may come in a Brown non Samsung box), surplus stock and 14 day customer returns. Every one of our products carry a 12 month warranty, giving you peace of mind in your purchases. Any issues, or questions regarding your order, please don't hesitate to contact us at admin@theelectronicswarehouse.co.uk.

Rated 5 out of 5 stars

Excellent customer service

Great service - gave a delivery time slot was only a 3-4 hours one (not the whole day like some companies!) this was then updated on the day to a 1 hour slot, and the delivery was on time. TV was packed in original packaging and looked brand new from what I could tell, even though I paid £100 less than elsewhere. There was an issue with the remote - I sent an email and got a reply quickly, they resolved the issue extremely fast by sending out a replacement which I got within 2 days. Overall excellent customer service and would recommend this company if you’re looking to save some £ on electronic stuff.

20 June 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Lex, Thank you for you 5 star review and feedback. I'm very pleased to hear you're happy with your purchase. Best wishes, TEW

Rated 5 out of 5 stars

Fast delivery

17 June 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you for your 5 star review Sam

Rated 1 out of 5 stars

Worst nightmare

I will advise anyone thinking of ordering from this company to look elsewhere as they are not to be trusted. I ordered 2 65" TV's from this company and one of them was received faulty which i complained about within 30 days of receiving. I requested for a return and a refund of my money but they blatantly refused saying that all they can offer is a repair and not a refund even though they accept that i informed them within 30days of purchase that it's faulty. I reminded them of their policy as stated on their website that i have a choice of either choosing a repair or a refund but they refuse. I regret ever ordering from them as i am now left with a huge loss.

13 June 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Tunde,
Your refund request was made after the 1 month window for a refund. We said that as per our returns policy we could arrange (and cover the cost) to bring the TV back to repair/replace but because the request was made after a month we cannot issue you a refund as per our returns policy.
You had also disposed of all original packaging so we couldn't have easily brought the TV back but we offered to send you a spare box again which we would arrange and cover the cost of. As your TV is under warranty, we are still able to repair/replace your TV.
Regards, TEW

Rated 5 out of 5 stars

I needed a tv very quickly ....

I needed a tv very quickly I was after a specific model they were so helpful and made the whole process so easy it was a pleasure doing business with them amazing saving amazing customer service highly recommend.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

I have received faulty TV from them.

I have received faulty TV from them.
Send it back and they said that screen was smashed during transportation. I used plenty of packing to make sure the TV is save for transit however there are refuse for replacement or refund. Beware this company is a Joke

7 May 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Radek,
We arranged the return and covered the cost of the courier ourselves to repair the dent that you sent us imagery of, however we asked that you used the original packaging. You sent your TV back in a none original box, with no polystyrene packaging and little to no padding for the TV.
The poor packaging resulted in the screen smashing in transit. As we said to you, per our T&C's - If the TV is damaged in transit when being returned to us due to insufficient/negligent packaging then the customer is responsible for the damage. If the damage caused results in a broken screen then we are unable to offer any refund.
We are sending back your TV at cost to ourselves, but we cannot refund for damage caused due to insufficient/negligent packaging.
Regards, TEW.

Rated 2 out of 5 stars

Very disappointed..the package was all…

Very disappointed..the package was all sellotaped up..box had obviously been opened..protective polystyrene had bits missing..control units envelope had been opened..wouldn't use again..do hope this television is new ?

25 April 2021
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hi Malcolm, So sorry to hear that you're disappointed with the packaging condition. As stated on our website, some of the graded products may come in none original packaging and will have been taped up as after we have thoroughly checked the stock. None of this will affect the condition of your TV inside. If you have any further questions please don't hesitate to contact us at admin@theelectronicswarehouse.co.uk and we'd be happy to help.

Rated 4 out of 5 stars

Great customer service

Great customer service. I have knocked off one star purely because of stock control. I ordered a different colour product that showed as in stock, but it turned out it wasn’t so I was offered an alternative colour with a discount. But all in all a great experience thanks.

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Great service and best value I could…

Great service and best value I could find online.
I got a personal shopper service but with the benefit of good online service and best value. My first order was out of stock but they called a few days later with availability and placed a new order. Quick delivery. Sophie from their admin team was very good and helpful. Quick replies to emails. Can't fault them.

15 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Just bought a second TV from this company. The TV looks great and was delivered quickly.

They were very helpful on the phone. Nice, friendly and efficient service. Would highly recommend.

8 April 2021
Unprompted review

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