I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa C... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and car... See more
Company replied
Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options.. There was no pressur... See more
Company replied
I couldn’t be happier with my sofa! I was unsure about ordering something online without seeing it so I called and spoke with Nathan who helped me through the whole process and made it so simple for m... See more
Company replied
Company details
Information provided by various external sources
Based in Manchester, The English Sofa Company is a true UK manufacturer of quality leather sofas and fabric sofas. Manufacturing onsite enables us to control all aspects of the furniture from the hardwood frames through to final finishing.
Contact info
Ford Lane, M6 6PD, Manchester, United Kingdom
- 0161 736 5733
- sales@theenglishsofacompany.co.uk
- www.theenglishsofacompany.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
It's great to be able to order samples. Our chair arrived carefully packaged & the delivery drivers were excellent. The chair was exactly like the sample. Only downside is we should have checked the dimensions, as the chair is quite low to the ground but that's our mistake.
16 January 2025
Unprompted review
Reply from The English Sofa Company
Thank you for your kind review, Fiona! We’re thrilled that the chair met your expectations and matched the sample perfectly. It’s great to hear the delivery team provided excellent service, and we appreciate your understanding regarding the dimensions. If there’s anything else we can assist with in the future, don’t hesitate to get in touch!
Good Service
Bought 2x4 seat settees in 2007 and they have lasted very well. Decided we want to use English Sofa Company again due to positive experience so asked for some samples which arrived very quickly . Will order new furniture shortly.
17 January 2025
Unprompted review
Reply from The English Sofa Company
Hi Sarah, Thank you for sharing your experience. We're delighted to hear your settees from 2007 have stood the test of time and that you’re considering us again for your new furniture. It’s great to know the samples reached you quickly—our team is ready to assist when you’re ready to place your order!
quick and easy to get samples
quick and easy to get samples, lots of choice and good quality sofas!
we made our purchase over the phone which was great to be able to speak with a Human to ensure we were getting exactly what we wanted. Just awaiting delivery now but have been kept up to date every step so far!
29 November 2024
Unprompted review
Reply from The English Sofa Company
Thank you for sharing your experience! We're delighted to hear you found the sample process quick and easy, with plenty of choices. It's great that our team was able to assist over the phone to ensure your purchase was exactly what you wanted. We’re thrilled to have kept you informed throughout the process and are sure you’ll love your new sofa once it arrives!
Good samples leading to ordering
Ordered several samples and was pleased with the time they were received and then decided to order based on the quality of samples. The brochure also sent was good. We also had a few questions regarding the sizing which were answered on the phone and we were happy with the advice. We ordered a 2.5 and 3 seater liberty sofa with footstool. The only negative I would say and the reason for not giving 5 stars is that we did not receive any confirmation of our order. We had to wait for the office to be open after Christmas to request confirmation, which they did send.We are looking forward to delivery and will be able to post further updated reviews.
28 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your feedback, Trish! We're so pleased to hear you found the samples and brochure helpful and that our team was able to answer your questions. The Liberty sofas and footstool sound like fantastic choices! We apologise for the oversight regarding your order confirmation and appreciate your patience over the holiday period. We're confident you'll love your new furniture once it's delivered and look forward to hearing your thoughts in an updated review.
So happy with our new sofa and chair
So happy with our new sofa and chair. I am pleased I made the effort to visit the show room in Manchester.. It's a long way from Portsmouth!
Delivery went smoothly and those that delivered the furniture were very helpful.
21 November 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your kind review, Sally! We're thrilled to hear you love your new sofa and chair. It's wonderful that you made the journey from Portsmouth to visit our showroom—your effort means so much to us! We're glad the delivery went smoothly and that the team was helpful. Enjoy your beautiful new furniture!
Superbly made product
Superbly made product, delivered on time and appreciated the follow up call to check all was fine..
9 January 2025
Unprompted review
Reply from The English Sofa Company
Thank you for your feedback, Gary! We're delighted to hear you're pleased with the quality of your sofa and that it arrived on time. It's great to know our follow-up call was appreciated too. We hope you enjoy your purchase for years to come!
Great customer service
Great customer service. Am yet to order but have had samples in the post. 4 stars as only 10 of the 12 samples were received.
4 January 2025
Unprompted review
Reply from The English Sofa Company
Thank you for the feedback, Emma! I'm glad to hear you've had a positive experience with our customer service. Apologies for the missing samples – the two that weren’t included are currently out of stock. If you’d like, we can notify you as soon as they become available. In the meantime, if you have any questions or need further assistance, feel free to reach out. We're here to help!
Great showroom, early delivery and a smart sofa bed.
We visited the showroom prior to making a purchase which was great - we were given help when asked but left to have a good browse. Once purchased, contact was made as planned and delivery arrived earlier than expected. So far the sofa bed has been exactly what we wanted but of course we have only had it a short while. Lovely quality and looks smart in the room.
4 November 2024
Unprompted review
Reply from The English Sofa Company
Thank you for sharing your experience! We're glad to hear you enjoyed your visit to the showroom and felt supported without being rushed. It's great to know the delivery was ahead of schedule and that the sofa bed fits perfectly in your space. If you need anything else as you settle in with your new piece, feel free to reach out. Enjoy your new sofa bed!
I was sent my leather samples which…
I was sent my leather samples which were a decent size along with a very nice catalog within a few days of my request.
27 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your review, Julie! We're glad to hear the leather samples and catalogue arrived quickly and that you found them helpful. If you have any further questions or need more assistance, don't hesitate to reach out. We look forward to helping you with your order!
Fantastic experience
I was so nervous about ordering on line but it has been a pleasure from start to finish. The customer service is second to none and renewed my faith in human natures. The delivery guys were extremely helpful, polite and respectful and as for the sofa and chairs- I ADORE THEM!!! Would totally recommend this company
20 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for sharing your experience, Mrs Errington! We're so pleased to hear that our customer service put you at ease and that you love your new sofa and chairs. It’s wonderful to know the delivery team made the process smooth for you. We truly appreciate your recommendation and are here if you need anything in the future!
What’s not to love about this company
What’s not to love about this company. Based in this country and made here as well. Super easy to order either on line or by phone.
Was kept upto date with the process as promised.
Pleasure doing business and would definitely recommend.
12 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you, Alayne! We're so glad you had a great experience with us. It's wonderful to hear that our communication and service made the process easy for you. We really appreciate your recommendation and look forward to welcoming you back in the future!
Good experience
They were very happy to send many samples out for us to ensure that we chose the right type of leather and colour. Ordering online was straightforward and we are really pleased with the sofa now it has arrived. We went for the middle firmness on the cushions and they are quite firm, so I’m glad we didn’t go for the firmest ones! The delivery team was delayed but they kept us updated and were very careful with everything when they brought the sofa in. All in all, we’re very pleased.
11 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for sharing your experience! We're so pleased to hear that you had a positive journey with us, from choosing the right leather to receiving your sofa. It’s great that the firmness of the cushions worked out just right for you! We appreciate your understanding with the delivery and are thrilled that you’re happy with your purchase.
Fantastic
From our Sunday visit in Manchester where Mustafa was incredibly helpful through quick turn around of our order and delivery we have been really happy. There were a couple of marks and an issue with stapling on the bottom but these were quickly and efficiently resolved by a partner company.
3 November 2024
Unprompted review
Reply from The English Sofa Company
Hi Sarah, Thank you for your fantastic review! We're delighted you had a great experience from your visit to our Manchester showroom, where Mustafa provided excellent assistance, through to the delivery of your order. We're glad any issues were swiftly and efficiently resolved, ensuring you're happy with your purchase.
Magnificent craftsmanship
The craftsmanship of the products are exceptional, and you can tell they use high-quality materials. The customer service is also fantastic, answering all my questions and keeping me updated throughout the process. If you’re looking for a timeless, well-made piece, I’d highly recommend them!
16 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your wonderful feedback! We’re thrilled to hear you’re impressed with the craftsmanship and quality of our products. Providing excellent customer service is very important to us, so it’s great to know we met your expectations. Your recommendation means a lot—thank you for choosing us!
10/10 experience
I am extremely happy with my experience with The English Sofa Company. Everyone was super helpful and my sofa is beautiful!
13 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your wonderful feedback, Georgia! We’re delighted to hear you had such a positive experience and that you love your beautiful sofa. If you need any further assistance, we’re always here to help.
High Quality Samples, Impressive Service
Very high quality samples which were dispatched really quickly. Extremely impressed with the service from this company.
11 December 2024
Unprompted review
Reply from The English Sofa Company
Hi Diane, Thank you for your wonderful review! We're so pleased to hear that you were impressed with both the quality of our samples and the speed of delivery. Providing excellent service is always our priority, and it’s fantastic to know we met your expectations. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Quick service in sending out samples…
Quick service in sending out samples plus a follow up phone call a couple of days after receiving them.
11 December 2024
Unprompted review
Reply from The English Sofa Company
Hi Shirley, Thank you for your feedback! We’re delighted to hear you appreciated the quick delivery of your samples and the follow-up call. It’s great to know our team could assist you promptly. If there’s anything more we can do or if you have further questions, don’t hesitate to reach out.
100% helpful.
It would be very helpful if phones were answered! A help/question option may also help. I will spend my money elsewhere where. The good news is, the review got a desired response, not the way I liked to achieve a response. Thankfully we are all sorted, they really are a very supportive and helpful company, it may well be their phone system which was the culprit and will be checked. Thank you for the call today, was really good to talk to someone. We are all still friends😉
11 December 2024
Unprompted review
Reply from The English Sofa Company
Hi Stephen, Thank you for your review! We’re glad we could resolve things for you and that you found our team supportive and helpful once we connected. We truly value your patience and your feedback about the phone system, which we’ll certainly review to ensure smoother communication moving forward. It’s great to hear that everything is sorted, and we appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
This company has excellent customer…
This company has excellent customer service. We are still in the process of choosing our sofas and they are quick to answer our questions and willing to send lots of samples
11 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you for your wonderful feedback! We're thrilled to hear that our customer service has made your sofa selection process easier. We're always happy to answer your questions and provide as many samples as you need to help you make the perfect choice. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to helping you find the ideal sofas for your home!
Very happy with my service and with The…
Very happy with my service and with The English Sofa Company overall. They were extremely helpful.
10 December 2024
Unprompted review
Reply from The English Sofa Company
Thank you, Jo, for your kind words! We're delighted to hear that you had a positive experience with our service and found our team extremely helpful. If there's anything more we can assist you with, please don't hesitate to reach out.
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