The English Sofa Company Reviews 

1,046
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are completely satisfied with their beautiful and comfortable furniture, praising the exceptional craftsmanship and high-quality materials used across all of the pieces. Shoppers often share that the team provides wonderful assistance during the selection process, making it easy to choose custom options and request fabric samples. Buyers consistently praise the delivery crews for being exceptionally polite, efficient, and careful when bringing large items directly into the home. Though some people experienced noticeably longer wait times or minor delivery delays compared to their initial estimates, customers still valued the final product.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as extremely... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive promptly and on schedule.... See more

Quality

Consumers find quality to be positive, highlighting excellent workmanship and durable construction. Many... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Customers had positive experiences with service, describing the whole process as very easy and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and car... See more

Company replied

Rated 5 out of 5 stars

I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa C... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my sofa! I was unsure about ordering something online without seeing it so I called and spoke with Nathan who helped me through the whole process and made it so simple for m... See more

Company replied

Rated 5 out of 5 stars

Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options.. There was no pressur... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Furniture Manufacturer
  3. Sofa store

Information provided by various external sources

Based in Manchester, The English Sofa Company is a true UK manufacturer of quality leather sofas and fabric sofas. Manufacturing onsite enables us to control all aspects of the furniture from the hardwood frames through to final finishing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,046)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm really pleased with the sofa

I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa Co kept me informed during the build process, good choice of fabric samples received and an efficient polite delivery process. Id definitely recommend.

23 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for taking the time to share your experience. We’re really pleased to hear the quality and fabric have stood out, especially compared to a previous purchase elsewhere. It’s good to know you felt well informed during the build and that the fabric samples and delivery process met expectations. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Excellent company to deal with

Samples received very quickly allowing me to take advantage of of the sale price!
This is the second sofa I’ve ordered from them - the first was over 10 years ago and the sofa still looks and feels like it did on the day it was delivered.
Can’t recommend this company enough.

6 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi Claire, thank you for your review. It’s great to hear the samples arrived quickly and helped you take advantage of the sale, and even better to know your first sofa has lasted so well over the years.

Rated 4 out of 5 stars

Good looking chairs n sofas

After looking at site I saw a few I liked so selected some samples n brochure and these arrived promptly. I ordered online once I'd chosen n found the process n options good n easy to make payment. Not sure how long etc yet as only ordered yesterday.

26 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi Neil, thank you for taking the time to share your feedback. We’re pleased to hear the samples and brochure arrived quickly and helped you make your choice. It’s also good to know you found the online ordering process clear and easy. We look forward to keeping you updated as your order progresses.

Rated 5 out of 5 stars

Luke and Richard delivered

Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and careful. Our entire experience with them and with The English Sofa Company was wonderful. And the sofas look great and seem well-made. Thanks so much!

23 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for taking the time to share your experience. It’s lovely to hear Luke and Richard made such a positive impression and handled the delivery so carefully. We’re really pleased the sofas look great in your home and that the whole experience with The English Sofa Company felt just as it should. Thank you again for your kind words.

Rated 5 out of 5 stars

Great experience and big thanks to…

Great experience and big thanks to Nathan.
He was always on hand to answer my questions and reassure me.
Get purchase and negotiated a great deal.
As a honourable mention to empire delivery great team weldone.

22 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi Richard, thank you for taking the time to share your experience. It’s great to hear Nathan was able to answer your questions and offer reassurance along the way, and that you were happy with how everything came together. We also appreciate the mention of the delivery team and will be sure to pass that on. Thank you for choosing The English Sofa Company.

Rated 5 out of 5 stars

Experience was great from start to…

Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options..
There was no pressure during any of th process, advice available and once order confirmed delivery was inline with advised delivery period.
Sofas are beautiful, well made and look stunning..
Highly recommended

17 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Steve, thank you for taking the time to share your experience. It’s great to hear the showroom visit helped narrow things down and that Nathan was able to guide you through the options in a relaxed and supportive way. We’re pleased everything stayed on track with the advised delivery timeframe and even more so that you’re happy with how well made and striking the sofas are. Thank you for the recommendation.

Rated 5 out of 5 stars

Extremely professional service

I requested several leather samples and brochure on line . They arrived promptly and I was very pleased with the choice and quality. As a result I've placed an order for two sofas following a visit to the showroom. Kim kindly assisted me with my choice of sofa and type of leather.
The whole experience has been very professional . Thank-you to all the team .

7 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for taking the time to share your experience. We’re pleased to hear the leather samples and brochure arrived quickly and that you were happy with the choice and quality. It’s great to know the showroom visit helped you move forward with your order and that Kim was able to guide you through choosing the right sofa and leather. Thank you for your kind words about the team and the overall experience.

Rated 5 out of 5 stars

After they updated their fabrics

After they updated their fabrics, I requested new swatches. Delivery of the swatches within days. Choice and quality of fabrics fantastic and I have now made my selection for my new sofas. Roll on delivery!

9 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi Lynn, thank you for taking the time to share your feedback. We’re pleased to hear the updated fabric swatches arrived within a few days and that the choice and quality helped you settle on the right fabrics for your new sofas. We’re now looking forward to delivering them for you.

Rated 5 out of 5 stars

Trafalgar leather sofa bed

We recently received a leather sofa bed from the English Sofa Company and couldn’t be happier with the experience. Delivery was on time as promised, and communication throughout the build period was excellent, keeping us well informed at each stage. The quality of the workmanship is outstanding — from the leather finish to the overall construction, the sofa bed feels solid, comfortable, and clearly built to last. A high-quality product backed by great service. We would happily recommend the English Sofa Company.

11 January 2026
Unprompted review
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Reply from The English Sofa Company

Hi Graeme, thank you for taking the time to share your experience. We’re really pleased to hear your Trafalgar leather sofa bed arrived on time and that the updates throughout the build kept you well informed. It’s great to know the workmanship, leather finish and comfort all met your expectations. Thank you for recommending The English Sofa Company and for your kind feedback.

Rated 5 out of 5 stars

Lovely sofa

Lovely sofa, really well made. Kept up to date on everything. Did have some minor damage to one cushion on delivery (delivery people were fab and kept us up to date) but hoping it should be replacedz

8 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Stephanie, thank you for your review. It’s great to hear you’re happy with the sofa and that communication and delivery went well. We appreciate you mentioning the cushion and will make sure it’s followed up.

Rated 5 out of 5 stars

Fantastic service and value and quality

Fantastic service and value and quality

22 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Paul, thank you for your review. We’re pleased to hear you were happy with the service, value and quality of your experience with us. We really appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

Lovely sofa

Lovely sofa, exactly as expected. Losing one star because the delivery company changed timings last-minute, but overall a great buying experience.

20 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Laurence, thank you for taking the time to share your feedback. We’re pleased to hear the sofa arrived just as you expected and that the overall buying experience was a positive one. We appreciate you raising the issue with the last-minute change to the delivery timing and will pass this on to help improve that part of the process.

Rated 5 out of 5 stars

I couldn’t be happier with my sofa

I couldn’t be happier with my sofa! I was unsure about ordering something online without seeing it so I called and spoke with Nathan who helped me through the whole process and made it so simple for me. He even went the extra mile and sourced something that wasn’t standard. Really speedy delivery, my sofa is so beautiful and so comfortable.

17 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for taking the time to share your experience. We’re really pleased to hear Nathan was able to support you through ordering online and help source something that wasn’t standard. It’s great to know delivery was quick and that your sofa looks beautiful and feels as comfortable as you hoped. We really appreciate your feedback.

Rated 5 out of 5 stars

Quality leather corner chesterfield and great service.

We ordered a corner Tatton leather chesterfield for pre-Christmas delivery. Buying a large item online was daunting but we are very relieved that the sofa is beautifully made. It is comfortable and looks great too. The leather samples were very useful and the advice from the company was appreciated. We would thoroughly recommend The English Sofa company. The delivery men were also incredible, taking care to get the sofas through the house, unpacking and setting up. End to end service has been exemplary.

15 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Claire, thank you for taking the time to share your experience. We know ordering a large piece online can feel daunting, so it’s great to hear the Tatton corner Chesterfield has lived up to expectations in both quality and comfort. We’re pleased the leather samples and advice helped you feel confident in your choice, and it’s lovely to hear the delivery team took such good care bringing everything in and setting it up. Thank you for recommending The English Sofa Company and for your kind feedback.

Rated 1 out of 5 stars

Poor quality

Purchased a leather sofa made by this company. After a week, the cushions flat and the piping is of poor quality. This sofa will be placed for sale on the internet because it can’t be returned for a refund. Will not be purchasing from this company again.

16 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Cedric, thank you for taking the time to share your feedback. We’re sorry to hear you’re unhappy with the sofa, as this isn’t the experience we want for our customers. If you’re willing to get in touch with us at sales@theenglishsofacompany.co.uk, we’d really like the opportunity to look into this properly for you.

The sofa is fitted with feather-filled cushions per your request, which do need regular plumping to help them keep their shape. That said, if these interiors aren’t right for you, we’d be happy to discuss alternative options and see what can be done to help.

Rated 5 out of 5 stars

Superb furniture made in the UK

Finding furniture made in the UK, online, is not easy. But The English Sofa Company does just that! We visited the showroom 3 times before committing ourselves to out chosen sofa.
The staff are lovely, professional, supportive from start to finish. We had several samples beforehand, and we could see our finished products online. There are no hidden fees, we had a small quibble over the final cost but this was rectified and a delivery date planned. They went all out to get our sofa to us before Christmas, and we are not disappointed! The quality of the leather and the finish is amazing. Is has given the room that warm glow we wanted. We are delighted with the colour, quality, finish, delivery, service and aftercare. Thankyou Nathan and Kim

23 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for your review. It’s great to hear the showroom visits, samples and support from the team helped you feel confident in your choice, and that your sofa arrived in time for Christmas. We’re really pleased you’re happy with the leather and finish.

Rated 5 out of 5 stars

Gorgeous Abbey leather sofa

Received my gorgeous Abbey leather sofa on Friday in time for Christmas! It looks great and is very comfortable. Excellent communication from purchase to delivery and the delivery team were very professional, helpful and friendly -thank you The English Sofa Company👏

19 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Caroline, thank you for sharing your review. We’re so pleased to hear your Abbey leather sofa arrived in time for Christmas and that you’re enjoying both the look and comfort. It’s also great to know communication was clear throughout and that the delivery team looked after everything so well. Thank you for choosing The English Sofa Company and for your kind words.

Rated 5 out of 5 stars

A real statement piece…

Very pleased with our new Art Deco leather sofa, a real statement piece, beautifully made.
A bit later than expected but well worth waiting for and very professionally delivered.

18 November 2025
Unprompted review
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Reply from The English Sofa Company

Hi Richard, thank you for taking the time to share your feedback. We’re really pleased to hear your Art Deco leather sofa has become such a statement piece and that you’re happy with how it’s made. We appreciate your patience with the delivery timing and are glad it was well worth the wait. It’s also good to know delivery was handled professionally.

Rated 5 out of 5 stars

Very pleased with workmanship of sofa

Very pleased with workmanship of sofa. Excellent quality and very comfortable. Super efficient delivery team

9 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Charlotte, thank you for taking the time to share your review. We’re really pleased to hear you’re happy with the workmanship, quality and comfort of your sofa. It’s also great to know the delivery team were efficient and looked after everything well. We appreciate your feedback.

Rated 4 out of 5 stars

The sofa is fantastic

The sofa is fantastic, very comfortable and so far appears well made, the only issue is the chaise cushion doesn't want to stay in place. Good communication. Took about as long as they estimated. Delivery was wonderful. Very professional service.

17 December 2025
Unprompted review
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Reply from The English Sofa Company

Hi Brian, thank you for your review. It’s great to hear you’re pleased with the comfort and build of the sofa and that communication and delivery went smoothly. We appreciate you mentioning the chaise cushion and will pass that feedback on.

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