The Fabric Co. Reviews 

183
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We looked around at many wallpaper websites, and found that The Fabric Store offered very good functionality as well as the lowest prices for what we wanted. And we received a handwritten note of tha... See more

Company replied

Rated 5 out of 5 stars

I received the most beautiful fabric from this company~ very quickly, I'd like to add, in these times of covid when few are working and producing and shipping. For those of us who are working and ne... See more

Rated 5 out of 5 stars

Amazing quality ordered 2 boys short sets and a fathers day pillow, amazing company and amazing staff

Rated 5 out of 5 stars

I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and ma... See more

Company replied

Company details

  1. Interior designer
  2. Home Furniture Shop

Written by the company

In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(183)

1 review in the last 12 months

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Rated 5 out of 5 stars

Quick answers to questions

Great to deal with this company. They answer questions quickly through their CONTACT US link. Products arrived quickly. 5 Stars.

12 January 2015
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff

I contacted the staff by phone and they were extremely helpful. Some of the other online companies had only answering machines and never did call back despite several messages. This was the only company that helped me look for specific products and ordered samples for me. thank you Fabricco!

31 December 2014
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

I was looking for a special fabric from fabricut. Fabricut stated t hat thix paticular material was backordered. The Fabric Co did not tell me that they had to get the fabric from fabricut. I was in the midst of a job and needed to have that material for a deadline! I ended up using a different material just as a substitute costing me an extra $150 for my job, because they did not comunicate that a material was on back order.. Thanks Fabric CO!

27 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

The order was placed on a Friday and shipped on Thursday the following week, the back order was for one day!

As stated in our TOS "Orders are normally shipped within 2-3 business days upon receipt of your order (NOT INCLUDING HOLIDAYS AND WEEKENDS). Packages are normally delivered within approximately 7-10 business days from the day of shipping depending on the location of the warehouse doing the shipping." Reference: https://www.thefabricco.com/terms

We do apologize that it shipped on the fourth day but it was received with-in the time frame stated above.

Rated 5 out of 5 stars

Highly recommend!

Great service and easy to work with! Delivery of the product was incredibly prompt!

18 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Ronald, thanks for the review and glad we got your order worked out. Anything else down the road let us know. Happy New Year!

Rated 5 out of 5 stars

Sample Order Process

I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and made the paper selection after sample review. I spoke with your staff about the amount of paper needed and about questions regarding sample types. I am now beginning the process for my master bedroom and anticipate good quality at a reasonable price. Thank you to to your staff for efficiency and assistance as needed.

18 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for the review Joyce. Have a great New Year!

Rated 5 out of 5 stars

Happy Paper(ier)!!

I was so excited to have found a wall paper print that I had seen on Pinterest years ago and have always been in love with. The Fabric Co. had the pattern I wanted, but with so many different colors, it was hard to discern from the computer images. Voila! They offer samples..and generous ones at that, for two dollars plus free shipping.!!!! What a wonderful idea!!! I called and they were very helpful in figuring out how much I would need and after my order, sent me a tracking number that was easy peasy to keep track of when the package would come, especially with me ordering right in the middle of the Holiday season. I would definitely recommend this company and would order from again!

13 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for the kind words! Happy New Year!

Rated 5 out of 5 stars

Beautiful fabric, great price, speedy

This is the best price we found on this fabric. It is beautiful. It arrived very quickly and the notifications were right on. The website was easy to search too.

13 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks Bridget! Happy New Year!

Rated 5 out of 5 stars

excellent and easy process to order/pay/receive

I highly recommend this supplier for wall paper. I received my shipment in a matter of days and it was exactly as I had ordered. The prices are exceptionally low, too.

3 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for the kind words Jessica. Have a great Holiday!

Rated 4 out of 5 stars

Great, fast product delivery

I purchased some wallpaper about a year ago and ended up being a roll short. Thank goodness they still carried my pattern and I was able to get what I needed. I received the product, it matched perfectly, and it was delivered to my house very quickly. I think they are a little pricey for some items, but definitely will shop here again.

1 December 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Theresa,

Thanks again for shopping with us. We try and be as competitive as possible with our pricing. Next time you shop with us and see someone with a lower price give us a call or email the link to us. We will match! Thanks again and have a great New Year!

Rated 5 out of 5 stars

great company

Fast and friendly service. I will be back

30 November 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks Donna!

Rated 4 out of 5 stars

Beautiful fabric

I ordered this beautiful fabric on line as it was unavailable locally. The order was easily placed, took longer than I expected to get here. Perhaps crossing the border held things up, but I have not had this happen before. The fabric arrived well wrapped and in good condition .

25 November 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for the review Susan! It is a coin flip on how fast customs clears the shipments :)

Rated 5 out of 5 stars

great quality

This site is very nice..Quality products and timely arrival of product ordered. Hard to find quality products now days!

25 November 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Happy Holidays Deborah! Thanks for the review.

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