The Fabric Co. Reviews 

183
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We looked around at many wallpaper websites, and found that The Fabric Store offered very good functionality as well as the lowest prices for what we wanted. And we received a handwritten note of tha... See more

Company replied

Rated 5 out of 5 stars

I received the most beautiful fabric from this company~ very quickly, I'd like to add, in these times of covid when few are working and producing and shipping. For those of us who are working and ne... See more

Rated 5 out of 5 stars

Amazing quality ordered 2 boys short sets and a fathers day pillow, amazing company and amazing staff

Rated 5 out of 5 stars

I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and ma... See more

Company replied

Company details

  1. Interior designer
  2. Home Furniture Shop

Written by the company

In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service!

I purchased a few items at The Fabric Co. The people there are so helpful and knowledgeable. I was very grateful that they spent so much of their time helping me. What a great company with excellent staff! I also received a postcard in the mail thanking me for my business. This was the final touch on outstanding customer service.

Thank you so much for all your help!

6 October 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I called with an inquiry about a wallpaper and Tisha was on it she researched the books sent me images all in a matter of one day.It is so unusual that you ask for info and you get it. I'm impressed. Thank You

3 October 2014
Unprompted review
Rated 5 out of 5 stars

Love My Wallpaper

I went on the web to order a border for my half bath, decided on the pattern, received it so fast without paying a lot of shipping, and love it, it is perfect for my bathroom and quality paper at a real reasonable price.

2 October 2014
Unprompted review
Rated 4 out of 5 stars

Great response and quick shipping

I've had two experiences with the Fabric Company and my opinion above is genuine. However, when my second order arrived, I was amazed to find that the border pattern was as the first order, but the width was larger than those ordered the first time--it doesn't match so I can't use it--I didn't know that the width wouldn't have been the same as the original two rolls which I have already pasted to the walls of the bathroom. I would appreciate being able to return the new roll for a full refund.

22 September 2014
Unprompted review
Rated 5 out of 5 stars

Excellent discounts and fantastic customer service!

I ordered my fabric at a great price. When there was a question on my yardage, I got an email and follow phone call from guys in the shop. They were extremely friendly and accommodating. My order just arrived and I'm already shopping their website for more fabrics!

22 September 2014
Unprompted review
Rated 5 out of 5 stars

Professional and Easy To Deal With

Found what I was looking for on the Internet which took me to your website, bought and paid for it all in the matter of minutes. Being overseas was no problem.
That's what Internet shopping is all about.

19 September 2014
Unprompted review
Rated 5 out of 5 stars

very satisfied customer

The service was good. I got all the information that I ask for. The person on the phone was very nice and helpful and I got my order within two days. I would recommend the Fabric Co.

15 September 2014
Unprompted review
Rated 5 out of 5 stars

Personal Service

Found exactly what i was looking for and was sent large samples fairly quickly. Once i decided, my order was sent quickly with a nice note. Would defintely use this company again.

14 September 2014
Unprompted review
Rated 5 out of 5 stars

Very good company

Cost, quality, shipping and attention to the costumer.

7 September 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Majorie, thanks for taking the time to write a review. Anything else let us know!
Best,
Jim

Rated 5 out of 5 stars

Excellent experience

The fabric Company was excellent to work with. They have a great web site, great prices and shipped my order quickly. It was delivered right to my house too when most other orders are delivered to my post office. I will order from them again and refer them to my friends.

31 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Patricia,

Thanks for taking the time to write a review. Anything else let us know!
Best,
Jim

Rated 5 out of 5 stars

Like Greased Lightning!

Wow! What great service! The swatch of fabric, which was a very large size by the way, arrived within two or three days of ordering. Have never had such fast response from an online fabric outlet. Thanks so much.

31 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Mary Ann,

Thanks again for shopping with us. Anything else let us know.
Best,
Jim

Rated 5 out of 5 stars

Very pleased

Great service, great product, fast shipping.

30 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Mary,
Thanks for shopping with us. Anything else let us know.
Best,
Jim

Rated 5 out of 5 stars

Perfect

Very fast shipment
Recommended to all
Thanks fabric co.

28 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Mohammed,

Thanks again for shopping with us.
Best,
Jim

Rated 5 out of 5 stars

Perfect

Everything arrived as ordered in a timely fashion.

24 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Hi Charlene,

Thanks for taking the time to write a review. Anything else let us know!
Best,
Jim

Rated 4 out of 5 stars

butterflies

I was so please with the wall border I received. I received my order in a very timely manner. It was everything I had hoped for and looked like picture. The only thing that I didn't like was the shipping was very expensive it cost more than the border.

24 August 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for taking the time to write a review. Anything else let us know!
Best,
Jim

Rated 3 out of 5 stars

Nice product but was slightly damaged & replacement still not received, one day late thus far!

It was difficult to track down a "fat" cording that matched the colors desired, but this company has a great selection. It took a week for the product to arrive, but when it did it was slightly damaged. I called the company to try to get it replaced, which they finally agreed to do after numerous calls and not calling me back when they said they would. Then I was told that I would received it by Monday as requested since my project had already had problems and was delayed, but today is Tuesday and I still have not received it. There was no email to tell me the status of it. That's where I currently stand. :(

19 August 2014
Unprompted review

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