The Floor Heating Warehouse Reviews 

449
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent product quality, noting items are often well-packaged and reliable. Many consumers highlight the superb service, including helpful staff and efficient support, making their shopping experience easy. People also appreciate the fast and prompt delivery services, with many items arriving quickly and as expected. However, some customers also noted specific concerns regarding delivery. A few people found delivery charges excessive, experienced issues with the type of delivery vehicle used, or encountered discrepancies in advertised delivery times for certain components.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and competitive... See more

Service

Customers had positive experiences with service, often describing it as helpful, efficient, and excellent,... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive pricing and good... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as superb, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add... See more

Rated 5 out of 5 stars

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... See more

Rated 5 out of 5 stars

First order with this company. Item was a good price and swift delivery. Very happy. Definitely would use again. Obviously I haven’t had to return anything under warranty, so cannot comment on that.

Rated 5 out of 5 stars

Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go thr... See more


Company details

  1. #44 of 73 best companies in Heating equipment supplier

Written by the company

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(449)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% recommended

I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add to the quotation and they were extremely helpful. Now thinking of upgrading the conservatory floor so it can be used all year round and they will be my go to company!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Service exemplary

Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go through details and explanations of the system. Plus a bonus was the pricing.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service

I purchased both water-based and electric underfloor heating systems from this company. My first order was about a year ago, and I was initially worried because I needed delivery to the Republic of Ireland. However, they were very responsive to all my emails and the process went smoothly.

Since that first order, I have placed several more. The quality of their items and their customer service have been exceptional.

Most recently, I ordered a heat pump—an item they don’t normally stock. Despite this, they arranged it for me and guided me every step of the way until it was delivered.

I want to thank Mark Gaudion and his team for their superb service. I highly recommend this company. It doesn’t matter where you are located; they will arrange everything for you.

28 November 2025
Rated 5 out of 5 stars

First order with this company

First order with this company. Item was a good price and swift delivery. Very happy. Definitely would use again. Obviously I haven’t had to return anything under warranty, so cannot comment on that.

30 November 2025
Rated 5 out of 5 stars

Happy wife, Happy Life !

I have been using TFHW products for over 10 years. Their products are brilliant, reliable, and RoHS compliant. Delivery and technical support are consistently of the highest standard. In my opinion, TFHW is the one-stop shop for all your underfloor heating requirements.
Julien – Arete Building Solutions

15 November 2025
Rated 1 out of 5 stars

No support and help

Even when purchasing around 2 thousand pounds worth of gear from them, there was no support at all. Had couple of questions regarding layout and UFH system requirements but no answers or even reply came back

6 November 2025
The Floor Heating Warehouse logo

Reply from The Floor Heating Warehouse

Hi Darius,
Thank you for taking my call yesterday. I’m very sorry that you didn’t receive a reply to your initial questions. Our correct email address is info@tfhw.co.uk or you can always reach us by phone on 020 3336 7444.
We’ve checked our system thoroughly and couldn’t find any message from you, which suggests that the enquiry may not have come through to the correct address. I completely understand how frustrating that must have been, and I’m glad we were able to go through everything together on the phone.
If you ever don’t receive a response in future, please do give us a quick call, we’re always here to help before and after sales.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look