The French Pharmacy Reviews 

618
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The best — quite simply the best — French pharmacy in London.!! I’ve been coming here since it opened, and it never disappoints. Each visit brings new discoveries, with thoughtful advice and a... See more

Rated 5 out of 5 stars

Absolutely love The French Pharmacy. Been shopping here online for awhile now and never disappointed. French skin care is the best and to be able to access all these amazing products is fantastic. Eve... See more

Company replied

Rated 5 out of 5 stars

I love The French Pharmacy! It's always fun to go in and find out what is new. The staff are really friendly, helpful & knowledgeable. And there is just about every gorgeous, lovely French Pharma... See more

Company replied

Rated 5 out of 5 stars

Wow, I ordered the Dermol lotion/wash. I recently had laser in London and my doctor recommended it but I ran out. Not only did I receive my package, but I was also given a few other samples. Sampl... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

The French Pharmacy offers the best of French skincare and French beauty, carefully chosen and curated by founder Dr Marine Vincent, a French doctor in pharmacy. You can now shop online all your favourite skincare, French beauty and French parapharmacie products in one place just like in Paris.


Contact info

4.8

Excellent

TrustScore 5 out of 5

618 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(618)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refused package from

Refused package from
postman who demanded 13 e in tax. Tne order stated no tax, i no longer want the package, i do not want a credit i wish the return of my money.

31 March 2022
The French Pharmacy logo

Reply from The French Pharmacy

Thank you for contacting us Roger. We have responded to your email regarding your order.

If you have any further questions, please contact us via email and we are more than happy to assist you further.

Hello@thefrenchpharmacy.co

Rated 5 out of 5 stars

Love this place

Love this place. Amazing products and everybody is super nice and helpful

10 March 2022
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Reply from The French Pharmacy

Thank you so much Alexandra for your great review! We are super happy that you enjoy visiting us :)

Rated 5 out of 5 stars

Reliable company

Reliable company. Shipping arrived on time. Plus a few samples inside. Thanks.

5 March 2022
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Reply from The French Pharmacy

Thank you so much Vana for your great review!

Rated 5 out of 5 stars

Good service

Good service. The parcel arrived within time. Very happy with product. Also I got so many little samples to try out of various product.

3 March 2022
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Reply from The French Pharmacy

Thank you so much for your great review. We hope you enjoy the samples and products :)

Rated 5 out of 5 stars

Zaina the sales assistant was lovely…

Zaina the sales assistant was lovely and very helpful. Very happy with the advice and product. Highly Recommend this pharmacy.

2 March 2022
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Reply from The French Pharmacy

Thank you so much Frederique. We are delighted that you had a great experience with us.

Rated 5 out of 5 stars

I'm really pleased with the service

I'm really pleased with the service. I could have called my French doctor and get supplies from a French pharmacy. What a relief

10 February 2022
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Reply from The French Pharmacy

Thank you so much for your great review :)

Rated 5 out of 5 stars

Wow so nice

Wow, I ordered the Dermol lotion/wash. I recently had laser in London and my doctor recommended it but I ran out. Not only did I receive my package, but I was also given a few other samples.

Samples: Eucerin lotion and cleansing gel which I’m actually using at the moment. Along with Uriage gel cream and Age Protect - instant multi-correction filler-care. Thanks so much! This really made my day. Can’t wait to try! :)

10 February 2022
Unprompted review
The French Pharmacy logo

Reply from The French Pharmacy

Thank you so much Kataryzna. We are delighted that you had a great experience with us and enjoyed the samples :)

Rated 5 out of 5 stars

As described

As described. I even got an extra item unexpectedly

8 February 2022
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Reply from The French Pharmacy

Thank you so much for your great review.

Rated 3 out of 5 stars

Didn't arrive but customer service fixed things.

Ordered my product with express delivery - it didn't arrive so I contacted customer service. They deemed it to be lost and issued a refund. Happy for the customer service amending things and it could just be down to hermes as from mine and others experiences they don't seem too reliable.

2 February 2022
Unprompted review
The French Pharmacy logo

Reply from The French Pharmacy

Thank you very much for your review. We are sorry that your parcel has been lost with the courrier :( It unfortunately happens rarely. I am glad that we managed to fix the issue in a satisfying way for you :)

Rated 5 out of 5 stars

Happy customer

I was in a delemer as to how to purchase my toothpaste, I was given the No of the French pharmacy I spoke to such a friendly young lady, nothing was too much trouble, she contacted another branch and my toothpaste was posted on to me, beautiful wrapped with lovely samples.
I will always order my red toothpaste from the French Pharmacy from now on.

1 February 2022
The French Pharmacy logo

Reply from The French Pharmacy

Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)

Rated 1 out of 5 stars
The French Pharmacy logo

Reply from The French Pharmacy

Dear Molly
Could you provide us with more information about your order so we can chase it up and take appropriate action? We didn't receive any emails from you yet. Please could you get in touch on hello@thefrenchpharmacy.co
Many thanks

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