TheGenealogist Reviews 8

TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

8 reviews

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Rated 5 out of 5 stars

TheGenealogist: The Search Engine That Leaves Ancestry in the Dust

I have been using TheGenealogist for several years now. In that time, it has become an indispensable part of my research toolkit. While many family historians default to larger, more heavily advertised platforms, my experience has consistently shown that TheGenealogist outperforms its competitors where it truly matters: intelligent searching.

The standout feature is its remarkably flexible Keywords search algorithm. In practical terms, it allows nuanced, imaginative querying in a way that simply is not possible on many other sites. You can combine names, occupations, addresses, descriptive phrases, and contextual clues in a highly adaptable manner. The system copes well with variant spellings, transcription quirks, and partial information — the everyday realities of serious genealogical research.

By contrast, Ancestry feels rigid. Its search tools can be powerful, but they tend to funnel the user down predefined paths. TheGenealogist, on the other hand, gives you room to think like a researcher rather than a data-entry clerk. When chasing elusive ancestors through mistranscribed census entries or poorly indexed parish records, that flexibility is invaluable.

The site’s coverage of UK records is particularly strong, and its mapping tools and address-based searches add further depth. Over the years, I have broken through several “brick walls” using searches that would have been impossible — or at least painfully inefficient — elsewhere.

No platform is perfect, but for anyone conducting serious UK-based genealogical research, TheGenealogist deserves far more recognition than it often receives. Its keyword search capability alone places it ahead of many better-known rivals. For me, it remains one of the most powerful and intelligently designed resources available to the modern family historian.

3 March 2026
Rated 1 out of 5 stars

Ancestory and Geneologist 😡

Ancestry and Geneologist are one of the same group, based in Jersey
These people are in my eyes are crafty. I thought I signed up for a one off to look up one relative and paid £14-95 looking at my bank statements recently Ancestry come Genealogy have taken over £60. After taking to one of the staff maybe the only staff member she said I ticked the box. Well we tick these little boxes all the time to except the cookies adverts. These people have robbed me in plain sight. So if you have had any dealing with this company check your bank statements and go back many years.
I visited my bank today and blocked them from taking anymore of my hard earned money.
Anthony Thomas age 86 years.

26 February 2026
Unprompted review
TheGenealogist logo

Reply from TheGenealogist

Dear Anthony,

I am very sorry to read this.

When you called to explain you only wanted a one off search, we cancelled your subscription immediately so there would be no further charges, and we refunded your recent renewal to help put things right.

For clarity, the service purchased was a Starter Quarterly Subscription, which is billed every three months. At checkout there is a confirmation box that explains the subscription renews automatically.

I would also like to clarify that TheGenealogist is not associated with Ancestry.

Please do call us back if you need any further help.

Best Regards,

Emma, Customer Service Supervisor

Rated 3 out of 5 stars

I am usually very careful at spotting…

I am usually very careful at spotting automatic renewals but unfortunately didn't see this one until it appeared on my bank statement. Somewhat shocked I wrote an email to The Genealogist requesting a refund, I hadn't been notified and I hadn't authorised a payment.
I did get an email very promptly from them in which they wrote "The subscription that you purchased has a recurring payment of £79.95, as stated in the terms and conditions that you agreed to, and renews automatically unless a cancellation request is received from you."
So do be aware, obviously I missed this in their terms and conditions. But I do think it would be fairer to not make automatic renewals the default.
I wish I had looked at Trustpilot before as I see someone else was caught out like me. Very expensive mistake.

5 September 2024
Unprompted review
TheGenealogist logo

Reply from TheGenealogist

Dear Heather, thank you for taking the time to leave us a review. By their very nature, subscriptions do reoccur (as it states on the checkout page when you sign up). We accept cancellations right up to the point the subscription renews and are happy to refund the last renewal if the subscription has been unused. I can see you contacted us on 05/09/2024 and a refund was issued for you at that time, within 2 hours of your initial contact. We hope you enjoyed your experience with TheGenealogist and hope to welcome you back in the near future.

Rated 5 out of 5 stars

The Genealogist and The Family History Show

Just attended The Family History Show on 10 February which is organised by The Genealogist, you can attend in person, but they handily let you join in online. I have been a subscriber to The Genealogist for years now and I think they are the best website to trace your ancestors. You don't get thousands of hits when you input a name, you get down to the basic few which are relevant to your search. They never fail. They have a great map reader facility, and you can search the census street by street and there are lots more tools to help and if you hit any snags and contact them they are always available and able to help you out. Yep, definitely better than all the rest, I feel a song coming on!

10 February 2024
Unprompted review
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Reply from TheGenealogist

Thank you so much for your review.
We are really pleased you enjoyed our show as well as your subscription over the years.
Kind regards
Kerry Customer Service Supervisor

Rated 3 out of 5 stars

The Genealogist website struggles to match the competition

I've rated The Genealogist at three because it might suit others more than me.
I have used Ancestry in the past but as that membership has lapsed, I thought I'd try The Genealogist instead using a free trial.
Positives: Search result groups are good (though a pain to collapse), Census records are clear (though 1939 images are not available), maps are great, with layers for vaious years - very nice, great date serch ranges.
Negatives: Very England and Wales focused, it's hard to drill down and shorten the list of results, far too may results for searches, even with wildcards.
I tested The Genealogist with some data I already knew and it struggled with immigration (mostly departures, very few arrivals), even when adding a date range, results lists are huge.
I've just cancelled the free trial after 24 hours and all appears easy in terms of cancellation so no issues (hopefully) as reported by others on Trust Pilot. Now off to try another website (e.g. FindmyPast) before deciding whether to revert to Ancestry to complement free sites such as FamilySearch, which is great by comparison.

28 October 2023
Unprompted review
TheGenealogist logo

Reply from TheGenealogist

I am pleased to hear that you enjoyed your subscription and thank you for your feedback. It’s great to hear that you enjoyed our high-resolution Census images and our exclusive Map Collections and Map Explorer data layers as part of your subscription.
As a British research site, we are, as you say, focused on the UK. Regarding the ease of drilling down through the results, thank you for this feedback, as it has been taken into account when designing our new search system, which has now been launched. You’ll find that the ability to search using Keywords, Family Forenames, or addresses really helps to refine your results.
Kind regards
Kerry Customer Service Supervisor

Rated 3 out of 5 stars

Has some clever features

Has some clever features, such as family search and especially the mapping. Very clear. Good that it's UK focused. But BMDs don't go back far enough. I'm using it alongside Ancestry, rather than instead of. I got a good deal on a 6 month subscription but not sure yet if I'll continue.

24 February 2023
Unprompted review
TheGenealogist logo

Reply from TheGenealogist

Thank you for taking the time to leave us a review, Kath. Civil Registration began in 1837, which is why our Birth Marriage and Death Indexes begin in 1837.
Prior to this, we have a large collection of Parish Records, featuring millions of Baptisms, Marriages and Burials dating back to 1538. You can view full coverage of these at:
https://www.thegenealogist.co.uk/coverage/parish-records/?type=diamond#includes
As the official partner with Then National Archives for Non-Conformist records, we also have a large collection (Over 8 million records) of these.
We are constantly adding new parish records to the site, so keep an eye on our news page: thegenealogist.co.uk/news for our latest releases.
Kind regards
Kerry Customer Service Supervisor

Rated 1 out of 5 stars

Dodgy practice

These people automatically renew your subscription having made it a condition (well hidden) that you must cancel in writing no later than 14 days before they take your money again. Anyone taking my money without my permission was always considered to be theft - when did that change.

30 August 2021
Unprompted review
TheGenealogist logo

Reply from TheGenealogist


Dear Richard, thank you for taking the time to leave us a review. By their very nature, subscriptions do reoccur (as it states on the checkout page when you sign up). We actually accept cancellations right up to the point the subscription renews and are happy to refund the last renewal if the subscription has been unused.

Most cancellations are actioned on the same day, during office hours. We request 14 days as this covers busy periods and office closures during public holidays.

Cancellations can be made easily via the “My Account” page, or you can cancel via contacting us at https://www.thegenealogist.co.uk/contact/ or by phone (on 1722 717006).

Kind regards
Kerry Customer Service Supervisor

Rated 1 out of 5 stars

Must have signed up for a free trial in…

Must have signed up for a free trial in a moment of madness and then forgot to cancel it. Used the site once and wished I hadn't bothered. Thereafter used the free Ancestry.com and Find my past sites offered by the public library. Found I had been charged £79 by TheGenealogist.co.uk for zilch.

18 January 2021
Unprompted review
TheGenealogist logo

Reply from TheGenealogist

Dear Hilary, thank you for taking the time to leave us a review. Trials do automatically convert into the subscription you pick when you start with us, unless you cancel. However, even after you’ve been charged, if you contact us via https://www.thegenealogist.co.uk/contact/ or by phone (01722 717006) at the time and the new subscription has not been used, we are always happy to offer a refund. It’s all part of our dedicated customer service.

We are constantly working to improve the website. I’d really appreciate it if you could email me via https://www.thegenealogist.co.uk/contact/ with what you didn’t like about our site, as our development team is constantly striving to improve our search tools.

Kind regards
Kerry Customer Support Supervisor

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