The Gift Card Shop | TheGiftCardShop.com Reviews 

361
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to use, appreciating the straightforward process for purchasing and sending gift cards. Many people enjoy the convenience of online ordering and the ability to personalize cards, often receiving them quickly and finding they work as expected. However, some customers also noted significant issues with card functionality, especially for online purchases, with some cards being unusable or cancelled. Payment processing can be problematic, leading to declined transactions or delays in receiving e-cards despite funds being taken. Additionally, customer service is frequently criticized for being unhelpful, difficult to reach, or unresponsive, with reports of unaddressed issues.

What people talk about most

Website

Customers had ambiguous experiences with the website, with some reviewers finding it very easy to navigate... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and navigation of the... See more

Payment

Consumers find payment to be a negative experience, with many reporting issues such as double billing, hidden... See more

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction with the... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that support agents were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got the card I needed, but your system was slow and the limitations on addressee & sender are a hindrance.

Company replied

Rated 4 out of 5 stars

All is good, but should be more space for sender's info, and for message to gift recipient.

Company replied

Rated 3 out of 5 stars

Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that... See more

Company replied

Rated 3 out of 5 stars

I used The Gift Card Shop to purchase some gift cards eight months ago without having any issue using my credit card to make the purchase. This time, I tried to use the new "AirDropKey" process and ha... See more

Company replied


Company details


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3.7

Average

TrustScore 3.5 out of 5

361 reviews

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No recent history of asking for reviews

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3.7

All reviews

(361)

225 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy bc if you have an issue with their card it WILL NOT be resolved!

I bought an e-gift card from them like 2 months ago and I tried using it on a website-- which didn't go through so I thought nothing of it until I checked on their website and saw it displayed my card was locked/on hold and to contact customer service. I did just that, the call went smoothly the lady said she was going to refund the card, mind you it's been almost two months and I haven't received anything. I kept calling the number on their website and they keep telling me to wait-- that I'll receive it on said specified date by them but I know it's just bs. I'm just going to assume I'm never getting that money back, which is alright but what I will not do is let another person fall for this, SO IF YOU'RE READING THIS DO NOT BUY FROM THIS WEBSITE! you're better off buying it from the actual legit visa website and not some third party website like this one. BEWARE.

10 March 2026
Unprompted review
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Hi there!

We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.

To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide the email address you received the eGift Card to. We look forward to your reply.

UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!

TheGiftCardShop.com

Rated 1 out of 5 stars
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We apologize for the trouble with PayPal. We see your order was completed on 4/14/2026. If you need further assistance, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!

TheGiftCardShop.com

Rated 4 out of 5 stars

giftcard

fast and easy

14 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We appreciate you taking the time to share your feedback and hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 4 out of 5 stars
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 1 out of 5 stars

First time receiving a virtual Visa…

First time receiving a virtual Visa gift card from The Gift Card Shop and when I tried using the $200.00 gift card for a purchase it said that the gift card was put on hold and contact customer service immediately. When I got a hold with someone, they informed me that the gift card was compromised and they can send me a refund check through usps. This didn't sit well with me and to top it off, they wanted my birthday, email, mailing address, etc. I went ahead and hung up with them without giving all my info out to them. It does not make sense as to why they needed my birthday for a gift card??

12 April 2026
Unprompted review
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Hi there!

We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.

To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide the email address you received the eGift Card to. We look forward to your reply.

UPDATE: Thank you for your review and for speaking with our team. If you need additional updates on your case, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop).

TheGiftCardShop.com

Rated 2 out of 5 stars

I thought this order was on its way…

I thought this order was on its way after the trouble I had getting my credit card to scan when I placed the order on 4/2/26. At that time, I finally ended up using PayPal to complete the purchase instead. When I just checked to find out why I STILL haven't received the gift cards I'd ordered (as of 4/12/26), I discovered that the order had been cancelled!!! I just reordered, this time using PayPal without attempting to use my credit card. Hopefully this time the order will be sent.

12 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Hi Joy! We are sorry to hear about your experience and appreciate your review. A team member will be in touch with you shortly via the phone number used on your order.

TheGiftCardShop.com

Rated 5 out of 5 stars

I can confidently recommend this site…

I can confidently recommend this site for your gift cards, as I have used them myself several times without issues.

12 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 5 out of 5 stars

EASY TO USE

EASY TO USE. COMPETITIVE RATES

10 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that you had a great experience. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy.

Great interface.

Makes people happy when they get them.

8 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We appreciate you taking the time to share your feedback and hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 5 out of 5 stars

Great service

7 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that you had a great experience. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 5 out of 5 stars

A variety of choices

A variety of choices, easy to purchase and send.

7 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that you appreciated the variety of gift card options and were able to easily order. We appreciate your feedback and look forward to being a part of your next gifting adventure.

TheGiftCardShop.com

Rated 5 out of 5 stars

Clear instructions and attractive cards…

Clear instructions and attractive cards to choose from, and, most important, the ease of ordering
them.

them

2 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that you appreciated the variety of gift card options and were able to easily order. We appreciate your feedback and look forward to being a part of your next gifting adventure.

TheGiftCardShop.com

Rated 3 out of 5 stars

because you always put a 24 hr hold on…

because you always put a 24 hr hold on transaction before sending to recipient

2 April 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Hi Keith! Thank you for your review. Most approved eGift Card orders are delivered within 5 minutes but can take up to 24 hours. We see your order was completed within minutes. Please let us know if you need further assistance.

TheGiftCardShop.com

Rated 1 out of 5 stars

I thought everything went well until…

I thought everything went well until the recipient of my email gift card tried to use it. She was told that someone had already used it for a t mobile purchase. I will never use this service again.

16 March 2026
Unprompted review
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Hi Diana!

We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.

To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide your Order Number. We look forward to your reply.

UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!

TheGiftCardShop.com

Rated 5 out of 5 stars

Shopping made easy

FAST, EFFICIENT AND EASY UNLIKE SO MANY OTHERS

29 March 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 4 out of 5 stars

Quick check out

Quick check out

29 March 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that you had a great experience. We hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy. Also it felt very safe and secure.

28 March 2026
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Reply from The Gift Card Shop | TheGiftCardShop.com

We're happy to hear that our website was easy to navigate. Thank you for sharing your positive experience with us!

TheGiftCardShop.com

Rated 4 out of 5 stars

went smooth.

27 March 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We appreciate you taking the time to share your feedback and hope to be a part of your next gifting adventure!

TheGiftCardShop.com

Rated 4 out of 5 stars

Easy effort!

27 March 2026
The Gift Card Shop | TheGiftCardShop.com logo

Reply from The Gift Card Shop | TheGiftCardShop.com

We appreciate you taking the time to share your feedback and hope to be a part of your next gifting adventure!

TheGiftCardShop.com

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