WHAT A BRILLIANT COMPANY TO DO BUSINESS WITH AND THEIR ATTITUDE IS A STARK CONTRAST FROM THE HUGE ORGANIZATIONS ONE HAS TO DEAL WITH. MY GRANDSON HAD AN ISSUE WITH GOLF BAG I HAD BOUGHT HIM. I RANG... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Powakaddy electric trolley arrived on time and, in view of its value, 2 stage authentication was used for delivery. Very impressed with both that and the trolley itself - which was exactly as... See more
Company replied
Purchased my kids golf set through them. We had issues with the quality of golf bag (twice). This was manufacturing issue and they immediately replaced the bag first time round. The second time it h... See more
Company replied
Ordering was simple and quick. But what made the overall experience so good was that when i had a problem which was no fault of The Golf Shop Online it was dealt with seamlessly and with out fuss. Ori... See more
Company replied
Company details
Written by the company
Welcome to The Golf Shop Online, an established and trusted online retailer selling golf equipment throughout the UK and EU. As a company, we are totally passionate about the game! Our Head Professional has over 30 years of experience in coaching, golf retail, and custom fitting. Our dedicated team of staff and PGA professionals are focused on making sure we deliver the very best in service and advice. You can be assured; we are authorised by all the brands we represent. All products sold come with a full manufacturers warranty and our 5 Star customer service provides you peace of mind for the future. We always maintain a large stock in our warehouse ready for quick dispatch and offer the majority of our UK customers Next Day delivery options. We constantly check our prices against our competitors plus provide a further price promise in the unlikely event you find it cheaper elsewhere.* If we can help in any way, or you can't find a product you're specifically after, please give us a call or drop us an email at sales@thegolfshoponline.co.uk.
Contact info
GSO Warehouse. Cofton Road, Marsh Barton Ind Estate, EX2 8QW, Exeter, United Kingdom
- 01392 301760
- sales@thegolfshoponline.co.uk
- www.thegolfshoponline.co.uk
4.8
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive prices and great delivery
Competitive prices and great delivery
22 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mr. Jones, thank you for your kind words! We're glad to hear you’re satisfied with our prices and delivery. Wishing you a good season of golf ahead!
Julie and Lauren couldn’t have been…
Julie and Lauren couldn’t have been more helpful nor efficient. We had an order of 72 shirts for a memorial golf event all to be embroidered that mushroomed from 30 to 72 over a period of a couple of weeks ! All delivered on time with great feedback all the way.
Many thanks to both of you and I’m sure your employers are very grateful to have staff of your calibre 😊
1 October 2024
Unprompted review
Reply from The Golf Shop Online
Thank you for your kind review Peter, it was a pleasure to work with you.
I hope Memorial Day went well. It was such a nice thing to do. If you ever need anything in the future, please just let us know.
Many thanks
Julia
GSO
Great range for left handers and no price premium
Always have a range of clubs for a left hander and Always at a competitive price. Delivery was as stated. Good company to deal with
12 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Ralph, thank you for your feedback! We're pleased that our range for left-handed clubs and competitive pricing met your expectations. We hope to see you again at TGSO!
Quick delivery product as described
Quick delivery product as described
16 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Francine, thank you for your feedback! We're glad to hear that you received your product quickly and it was just as described. We hope to see you again at TGSO!
Great service all round
Great product, competitive price, and delivered on time as promised.
23 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Nigel, thank you for your positive feedback! We're pleased to hear that you had a great experience with our service and product. We hope to see you again at TGSO!
Great service and friendly staff
I ordered a golf trolley here and then discovered it had poor reviews online. I called and spoke to Dan on the phone who was super helpful and really friendly. He cancelled the order and refunded the cost. Will definately be using this website again in future
23 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi there, thank you for your kind words! We're glad to hear that you had a great experience with our staff, especially with Dan. It's important to us that you feel supported throughout your shopping journey. We appreciate your understanding and look forward to serving you again in the future! Thank you for choosing us, and we hope to see you again at TGSO!
My two recent experiences from Golf…
My two recent experiences from Golf Shop Online have gone well. The ordering process was straightforward, delivery on time and most particularly provided good value for the items I ordered compared with other online golf sites I have used.
8 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Jim, thank you for your feedback! We're pleased to hear that your recent experiences with us were positive and that you found our ordering process straightforward and delivery prompt. We appreciate your recognition of our value compared to other sites. Thank you for choosing us, and we hope to see you again at TGSO!
Great, quick efficient service
Having researched which golf watch i wanted i then sourced the best deal from an online company with great reviews that's why i chose the Golf Shop online.
The purchase was easy and delivery was quick. The only negative was with their chosen courier company having instructed everyone that in the event of us not being home to leave in a safe place which i had supplied to everyone both Courier and Golf shop online..When i returned from our shopping trip the parcel was left in clear view literally yards from the main road and so easily could have been stolen as its a busy road..apart from that the process with The Golf Shop Online was excellent.
10 October 2024
Unprompted review
Reply from The Golf Shop Online
Hi Malcolm,
Thank you for your feedback, it is always good to hear our customer experiences as we can learn from this going forward.
I am sorry the delivery was left outside your front door, I can see from the image on the DPD website that a door was open when the driver took the picture so I am not sure why they would of left it outside. I can only apologise for this and I am glad you received it ok.
We are always here to help so if you encounter any problems in the future please do let us know.
Many thanks
Julia
GSO
Reply from The Golf Shop Online
Hi Brendan, thank you for your feedback. We're glad to hear you found the process simple and efficient. Hope you enjoy your golf this season!
Reply from The Golf Shop Online
Hi Russell, your continued business is important to us. Thank you for your support, and we hope to see you again soon at TGSO.
Reply from The Golf Shop Online
Hi Wayne, thank you for your feedback! We're pleased to hear you found our service fast and prices fair. We hope to see you again at TGSO.
Clubs are great and arrived quickly
11 September 2024
Unprompted review
Reply from The Golf Shop Online
Hi Steve, thank you for your feedback! We're delighted to hear that you’re pleased with your clubs and that they arrived promptly. We hope to see you again at TGSO!
A feeling of confidence
From the start when I placed the order until I received it was a positive experience with good communication updates and a feeling of confidence the product was as expected thank you GSO I will deal with you again.
20 September 2024
Unprompted review
Reply from The Golf Shop Online
Hi Donal, thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience from start to finish and that our communication helped build your confidence in your order. We look forward to serving you again at TGSO!
Arrived really quick
Arrived really quick. Comfiest socks I have ever bought.
12 September 2024
Unprompted review
Reply from The Golf Shop Online
Hi Michael, thank you for your review! We're glad to hear your order arrived quickly and that you find the socks so comfortable. We hope to see you again at TGSO!
Trust
I been using Golf shop online for decades I don't think I trust any other online shop as much as this one.
Thank you again guys for supplying a top quality product at the best price. I'll be back !
17 September 2024
Unprompted review
Reply from The Golf Shop Online
Hi Gary, thank you for your kind words! We're thrilled to hear that you've trusted us for decades and appreciate your loyalty. We look forward to serving you again at TGSO!
Poorkaddy Bought a POWAKADDY golf trolly from…
Further to the response from The Golf Online Shop I would like to reiterate that my position is that I do not feel that a ‘REPAIR’ should be required and is therefore not acceptable after only three outings for a ‘PREMIUM’ product costing almost £1000.Therefore their offer to take it back so that they can then send it back to POWAKADDY for examination and ultimately a likely repair, isn’t what I feel is required.I am happy to return it and wait for a replacement or refund after they examine it to see if it has been misused or abused in any way.My past experience has shown that when a mechanical product goes wrong so quickly it’s generally a rouge item and will continue to give issues.I don’t want to be without my item for a week,two weeks or even 3 weeks after such a heavy investment. I would also reiterate that it’s very unfair that the 30 day countdown starts the day you order the product not from when you receive it.I accept that my experience still falls in real terms 12 days outside their limit but feel that consideration should be given to the fact it was only used 3 times.
Bought a POWAKADDY golf trolly from them.The trolly developed a serious electrical fault on only its third use.I contacted the Golf Shop online to ask for a replacement. Apparently despite the trolly costing almost £1000 pounds they only accept returns within 30 days and beware they start their countdown from the day you order (mine was delivered some 4 days after order) I received it on the 24th July,I’m 62years old and very much a fair weather ,Sunday golfer.I have only used the trolly 3 times and the fault developed on the 8th Sept and they are intransigent with regards to the 30 day policy.Personally I think this is very poor.My advice is if you buy anything from them give it a very good test within 30 days.
8 September 2024
Unprompted review
Reply from The Golf Shop Online
Thank you for your review, Sorry to hear you have a problem with your Powakaddy, we would require this back with us to send back to Powakaddy for inspection and we deal with each Powakaddy individually depending on the outcome of the inspection from the manufacturer. We are happy to have this back with us, if you can kindly contact us as i have no contact information for you we can then assist you with this and help you move forward with the trolley issues you are having.
First Class Service
This is the first time I have purchased golfing equipment from The Golf Shop on Line. Delivery and prices were excellent. Would highly recommend.
27 August 2024
Unprompted review
Reply from The Golf Shop Online
Hi Chris, thank you for your first-time purchase and for your kind words. We're thrilled to hear that you were pleased with our delivery and prices. Wishing you a good season of golf ahead.
Terrible Experience
Terrible experience. Bought a jnr bag. Stand didnt work (I think it was returned by someone else as it has a make shift screw through the base of it to hold the stand in- new one bought from shop (same model doesnt). Sent an email asking if I was missing anything to save returning it but was ignored and therefore returned the bag.... at a cost of £12.99 which I didnt get refunded.
Go to your local golf shop and save yourself from having the same experience!
5 September 2024
Unprompted review
Reply from The Golf Shop Online
Hi, thank you for your review and feedback. We are very sorry you had a bad experience, I have looked in to this for you and can see your email.
We did forward your email on to our MKids sales rep and were awaiting his reply to see if we could help with the problems with the bag. It looks as though in the meantime, the bag arrived back to us from you for a refund, so this is why it wasn't followed up.
We normally send our customers a holding email to explain that we are looking into their enquiry, so I can only apologise that you did not receive this. I can only put it down to human error that this was not sent.
We try our best to deal with any problems our customers have quickly and efficiently, so I can only apologise this did not happen on this occasion, but I can assure you we will learn from this feedback.
If you have any further queries regarding this you can contact us either over the phone on 0800 368 1097 or via email on sales@thegolfshoponline.co.uk.
Kind Regards
Julia
GSO
A bag purchase
Great selection of product, great prices and great delivery service!
22 August 2024
Unprompted review
Reply from The Golf Shop Online
Hi Mike, thank you for your review! We’re thrilled to hear you’re pleased with our product selection, prices, and delivery service. Hope you enjoy your golf this season.
Great golf shoes
Great golf shoes. Fitted well and look great. Can’t go wrong with Footjoy. Had 2 pairs of Skechers which both burst. Not from this site. Will use this site again as goods delivered on time.
25 August 2024
Unprompted review
Reply from The Golf Shop Online
Hi Elaine & Andrew, thank you for your review! We’re glad to hear the FootJoy shoes fit well and look great. We appreciate your feedback and hope to see you again at TGSO.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.