The Gym Group - Bury St Edmunds Reviews 118

TrustScore 4.5 out of 5

4.6

Robert Boby way, Bury St Edmunds, IP33 3DH Bury St Edmunds, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I was disappointed with my membership apart from my PT sessions with Megan who is an awesome personal trainer. However, I got a bad vibe from this place the first time I stepped in there. I wa... See more

Company replied

Rated 5 out of 5 stars

We’ve been to other gym groups and this one is the most clean, well-maintained, and organised. There’s not broken or torn equipment, which I can’t say for other locations. The staff are great especial... See more

Rated 4 out of 5 stars

Great vibe and environment, gym staff all friendly and helpful with things like form etc. good equipment.

Company replied

Rated 5 out of 5 stars

A fantastic gym that excels above the standards one might expect of a commercial gym. The range of equipment provided is fantastic with them having 2 of almost every resistance machines. Perfect... See more


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Robert Boby way, Bury St Edmunds, IP33 3DH, Bury St Edmunds, United Kingdom

  • 0300 303 4800

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve been having weekly PT sessions…

I’ve been having weekly PT sessions with Robert in the Bury St Edmunds branch. I’m also a PT but wanted to be taken out of my comfort zone. I would highly recommend him to put the perfect programme together for you. Six weeks in and I’m feeling the difference in strength gains. Fantastic PT!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I recently joined The Gym Group and I…


I recently joined The Gym Group and I couldn't be happier with my decision! The facilities are on point, with a wide variety of equipment that caters to all fitness levels. I have been able to adapt my training perfectly for my recovery from surgery. The staff is incredibly friendly and supportive, always ready to help with any questions or offer guidance on workouts. I especially love the group classes; they are fun and motivating, making it easy to stay committed to my fitness goals. The atmosphere is welcoming and encouraging, which makes every visit enjoyable. If you're looking for a gym that truly cares about its members and offers a fantastic environment to work out, I highly recommend this one! 🥹

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff, equipment maintained properly with adequate cleaning processes. Not to mention the range of equipment available.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

I’ve traveled to many different Gym…

I’ve traveled to many different Gym groups and the Bury St Edmunds one (my home gym) is the best in terms of cleanliness, staff being present and willing to help and general atmosphere, well stocked! Things get changed up when they break. 5 stars

4 October 2024
Unprompted review
Rated 5 out of 5 stars

This location is a stand out!

We’ve been to other gym groups and this one is the most clean, well-maintained, and organised. There’s not broken or torn equipment, which I can’t say for other locations. The staff are great especially David who is the best and routinely shares his encyclopedic knowledge on form. I highly recommend the experience and working with him!

4 October 2024
Unprompted review

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