The Gym Group Reviews 

The gym equipment is excellent, with a wide range of machines and plenty of availability. The car parking is convenient, and the location is great.

Unfortunately, the shower facilities let the gym down. I regularly use the gym before work and rely on the showers afterwards, but the water temperature is very inconsistent, frequently alternating between lukewarm and cold. The water pressure is also unreliable and varies throughout the shower, making it difficult to have a proper wash before starting the working day.

This is particularly frustrating because not everyone has the option of going home to shower after a workout. For those of us who use the gym before work, reliable shower facilities are essential.

I have raised this issue previously, but nothing appears to have changed. The response has largely been a shrug of the shoulders rather than any meaningful action.

It’s a real shame, as the rest of the gym is very good. The equipment, parking and location are all positives, but the poor shower facilities detract from what would otherwise be an excellent gym.

Unable to find the off peak hours for entry to gym as the website is very confusing as it used to be 8.00 till 4PM nut website says all different hours

Trash GYM - The water machine was down for over a week, there's not enough machines in the gym and most of the machines are just run down - not to mention if a machine is out of order, it takes a few weeks for them to be up and running again.

Don't go - go somewhere else.

Paid and locked me out. Email no response end up paying twice in one month.
My membership was also cancelled and was asked to rejoin.

Dodgy business practices. Extremely hard to cancel. Customer support is nonexistent. Gyms are rarely staffed and when they are, staff is unfriendly and unhelpful.

Introductory offers are good but the positives quickly fade away.

I love gym group it’s so welcoming, friendly and a nice environment. The gym group Camberwell staff is so friendly and the pt’s even if they have jobs they are also open to help others. The subscriptions is good however for students there’s only discounts on the year one which is very expensive whereas not for monthly

Great experience every time I visit the gym!

Well equipped and good value with a few issues. Loses points for no cleaning stations by equipment, damaged lockers, used water bottles left strewn around the gym and members sitting on machines playing with their phones for long periods which is incredibly frustrating when you're there to train. Lots of members slamming down weights too which is totally unnecessary and disruptive.

I joined this gym because I wanted to try it out, but I was disappointed with the experience. The facility did not feel particularly clean, and I was surprised that disinfectant spray and cleaning cloths were not readily available for members to clean equipment after use.

When I requested a refund, customer service told me they would forward the request to the accounts team, but nobody explained that the process would take 2–3 days. When I followed up through the customer service chat, the representative came across as patronizing rather than helpful.

Overall, I found the experience unprofessional and frustrating. Better communication, cleaner facilities, and more respectful customer service would go a long way.

This is by far one of the worst gyms I have ever joined. The equipment is outdated, the management is poor, and the overall cleanliness is unacceptable. What is most frustrating is that there are not even paper towels available to clean the machines before or after use.

Considering that the monthly membership fee is far from cheap, members should at least expect basic hygiene standards and decent facilities. Unfortunately, this gym fails to provide even the most basic services. I would not recommend it to anyone.

There needs to be a ban on people recording in gym. Why is it I'm working out and my image being posted. I have seen so many videos of people recording their workouts and chastising people in the background for simply doing their workout. Misconstruing where there eyes are landing. firstly, many people like myself are trying to go to the gym for a mental release and possibly self conscious of how they look. So to go to a class and there is phone angled up taking up space. The self entitled person who feels the need to huff and puff because people are working out near or walk through frame. This needs to stop. Create a space for content creators by all means but remember 90% of cliental are everyday people who are not self absorbed

Gym is a really good experience on weekends as it a bit quieter. However only having 1 pec fly is extremely annoying as it is always in use. All of the squat racks and bench presses are good. The male changing rooms are also way too small. Overall way to busy on weekdays but decent equipment but people need to learn how to put weights back and stay off their phones.

We would like to say how brilliant Lisa was today she only had a small group but her professionalism shone through she had the same patience as she would for a large she praised the gym class and encourage them through out the lesson .My husband has Lisa for his Personal trainer she has been very patient and kind well done Lisa keep up the brilliant work The Lord family

Excellent gym and equipment staff really friendly and always helpful.

I brought a one-day pass as did my disabled brother for some strange reason his pin would not be accepted and he was sent a message saying the manager will meet him to talk about the issue which I couldn't believe so unprofessional literally scammed I then tried to buy another day pass from my account for my brother and they sent me the same pin which doesn't even make sense as I can only use it once I felt robbed there was no customer service no answer from the assistance phone despite me trying an hr I felt so bad for my brother who is disabled and suffers from severe chrohns and cancer and this is the last thing he needs I'm so disgusted pls do not use this gym they are so unprofessional wethere they are aware of it or not they robbed me and my brother twice it's so disgraceful worst company let alone gym

I paid for a full month membership and only managed to attend a few sessions before I had to stop due to serious medical reasons and an upcoming surgery, as well as leaving the country.

I requested a refund or a fair solution based on this situation, but was told I could simply use the remaining membership instead. This was not a reasonable response as I am physically unable to attend.

Despite having already paid for the full month, my access was then removed after I raised the issue, which felt unfair and unprofessional.

Overall, I am very disappointed with how this situation has been handled and would not expect this level of flexibility or customer care in a situation involving genuine medical circumstances.

Thankyou Jake tudor for first sorting out a a situation that happened in gym, and I command him on his professionalism, thanku for great strength class and spin class just class 5star, Jake is great guy and great pt, and we all love his classes

I have only just joined having been a member at another well known gym for many years, but it has become too expensive. I Joined this one as it is considerably cheaper and I can see why. It is very busy and difficult get on to equipment that you want to, so I am not able to do the exercise I want to. The cleaning is very poor with the base of the equipment being covered in dust. I haven't seen any staff walking around that you can ask to help to show you how the equipment works so I have had to play around to discover for myself. I don't think I will be staying at this gym for long.