The Gym Group - Crawley Reviews 62

TrustScore 4 out of 5

4.1

First Floor Unit 2 to 3 The Pavilions Queens Square, RH10 1DE West Sussex, GB


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Rated 5 out of 5 stars

The Gym Group Crawley has such a friendly, welcoming team that makes working out something I genuinely look forward to. Charlie’s Tuesday run classes are a highlight, she’s encouraging, motiva... See more

Rated 1 out of 5 stars

THE most useless, unfriendly and IMPOSSIBLE gym to access Trying to get a simple day pass is overly complicated and frustrating beyond words. There is insufficient staff to assist. I’ve had less has... See more

Rated 5 out of 5 stars

Brilliant Gym in Crawley with a very passionate and professional Manager in Charlie. The classes in particular are well organised. I have ultimate membership so use quite a few round the country whils... See more

Rated 2 out of 5 stars

The Crawley gym group has good equipment and is easy to use however said equipment is beginning to seriously rust and a lot of it needs replacing. The crowd trainers are simply impossible to use try p... See more

Company replied


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • First Floor Unit 2 to 3 The Pavilions Queens Square, RH10 1DE, West Sussex, United Kingdom

4.1

Great

TrustScore 4 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic gym - highly recommend

The Gym Group Crawley has such a friendly, welcoming team that makes working out something I genuinely look forward to. Charlie’s Tuesday run classes are a highlight, she’s encouraging, motivating, and always pushes me to do my best.

Iris’s step classes are equally brilliant. I would describe Iris as warm, approachable, and someone I can easily speak to.

I used to attend Shak’s Weights for Women class, which I really enjoyed. Although the class isn’t running anymore, Shak still greets me with the same big, friendly smile every time I see him.

Michelle’s classes are still on my must try list, but she’s always cheerful and her sessions look like great fun.

All in all the team/PT’s at Crawley create a positive, supportive atmosphere and I’d happily recommend this gym to anyone.

13 August 2025
Rated 5 out of 5 stars

The best gym in town!

I have been coming to the Gym Group Crawley for over a decade now (since it first opened), and have been using gyms in general since I was 16/17 years old (over two decades), and honestly, this is currently the most enjoyment and progress I've ever experienced with my fitness, wellbeing, and feeling that I belong to a community. The very best gym in town! And it's all down to the incredible staff who work there. Thank you!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

The staff are amazing

The staff are amazing. In particular Charlie who does the run club that is so much fun, very social. Iris who does step class. Just love this class as it’s brought back an old form of exercise that should never have gone out of fashion! And Michele, whose upper body class is challenging and so much fun! And really works!

I love this gym and the people are a very big part of that.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for nervous beginners

As someone who was extremely nervous about going to the gym I can say that every member of staff is super friendly and supportive. I've attempted classes and workouts I never thought I'd even try and thanks to them I feel great about it. I am now confident about going to the gym but the idea of some of the others seems super intimidating, these guys are great at making everyone feel good - even when my confidence is telling me otherwise! I love doing run club with Charlie and getting her supportive encouragement with whatever I'm doing around the gym and had a blast at step class with Iris the other day - great fun and will definitely go back for more!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Gym in Crawley with a very…

Brilliant Gym in Crawley with a very passionate and professional Manager in Charlie. The classes in particular are well organised. I have ultimate membership so use quite a few round the country whilst travelling with work. Great value for money. Yes they can be busy at 18.00 on a Monday but which decent Gym isn’t?

13 August 2025
Unprompted review
Rated 1 out of 5 stars

THE most useless

THE most useless, unfriendly and IMPOSSIBLE gym to access
Trying to get a simple day pass is overly complicated and frustrating beyond words. There is insufficient staff to assist. I’ve had less hassle getting into a bank vault than this gym.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolute pain in Arse

Absolute pain in Arse, unprofessional staff to handle customers queries and issues, cancelled my membership without any reason, wants to speak my wife who does not speak english at all to reactivate the membership.
I will claim my money back from Credit card company paid to such a shit Gym Group…

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier Team

This is the only gym im crawley ive ever felt comfortable in! Not only are the Team fantasic but the classes are amazing!

Massive shout out to the girl bosses Charlie and Iris I LOVE the classes you both lead and I LOVE the engrgy and support you chuck my way cannot big these classes up enough!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience I have in this gym I…

Great experience I have in this gym I really enjoy training here i really hope they will get bigger dumbbells I always felt very welcome in the gym by the staff Josh currey you are great man I remember in the first day I joined the gym you been very supportive and professional helping me out with my membership is always a pleasure to chat with you when you there I wish I could see you more often In the gym I hope we can have a session together buddy 💪

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Taking £15 for a late payment is…

Taking £15 for a late payment is ridiculous and I tried to pay after work as I work long hours and your office is shut very tempted to close my membership with you as how are day workers supposed to get in touch…

12 November 2024
Unprompted review
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Rated 1 out of 5 stars

got attacked by some guy and then the…

got attacked by some guy and then the gym banned me

16 October 2024
Unprompted review
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Hi, sorry to hear this.

So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Rated 5 out of 5 stars

Great gym after work and on weekends

Great gym after work and on weekends. It missed some hygienics stuffs to clean the materials. Overall it’s perfect, it’s 24h/24 which is great! I really enjoyed coming in and have great workout with my friends. They’ve got everything to train well. The access to the water is a plus and not that expensive an extra 4£ per month.
The gym is cheap and well arranged.. highly recommended!

26 May 2023
Unprompted review
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Thanks so much for your feedback, Hinatea Porlier. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities.

Rated 3 out of 5 stars
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Thanks so much for your feedback, Sabreena Meerasahib. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Crawley is made aware of your thoughts.

Rated 2 out of 5 stars

3 Machine are not working since almost…

3 Machine are not working since almost 4 weeks, i pay my membership to have all the machines working not just Waiting when i am coming to train, Please solve it asap

3 June 2023
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Hi there! Thank you for your review.

Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions.

We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible.

Thank you again for your review. We will use this to further improve the experience in our gyms.

Rated 5 out of 5 stars

Nice equipment and the fact that I can…

Nice equipment and the fact that I can train 24/7 makes it more interesting

31 May 2023
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, always welcome to give a hand with anything I need. I've once had a friend faint here and they were straight on it and helped her all out. Welcoming people and amazing products in vending machines. Just wish that there was more of the unique machinery such as the hip thrust and possible more single arm row machines.

29 April 2023
Unprompted review
Rated 4 out of 5 stars

Everyone at the gym group in Crawley

Everyone at the gym group in Crawley, are so friendly and helpful. Nothing is too much trouble. The classes are good and you do not feel silly about if you cannot do them. Amazing everyone thank you

27 April 2023
Unprompted review
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Thanks so much for your feedback, Sarah Fisher. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Crawley is made aware of your thoughts.

Rated 5 out of 5 stars

Excellent supportive staff

A good quantity and variety of equipment with excellent Staff always on hand to help.

7 April 2023
Unprompted review
The Gym Group - Crawley logo

Reply from The Gym Group - Crawley

Thanks so much for your feedback, Tracey Willis. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Crawley is made aware of your thoughts.

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