The Hemel Hempstead branch continues to offer good facilities at a reasonable price. The staff are friendly and knowledgeable (they even speak to gym members over the age of 30!) Special sho... See more
Company replied
Unit 3 Leisure World Jarman Way, HP2 4JS Hemel Hempstead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The Hemel Hempstead branch continues to offer good facilities at a reasonable price. The staff are friendly and knowledgeable (they even speak to gym members over the age of 30!) Special sho... See more
Company replied
The Gym Group in Hemel Hempstead offers good facilities at a reasonable price with friendly and knowledgeable staff, particularly Kieran Plant, who provides helpful workout and diet tips. The gym is g... See more
I signed up for the gym group hoping to start getting in to shape, because I have a disability I have to wait for the manager to call me to activate my pin so I can then be able to book on to an induc... See more
Company replied
Hemel gym has a lot of great equipment and really friendly staff. I think some of the equipment could do with some TLC as it’s often out of order. I once made a complaint about people not racking... See more
Company replied
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Unit 3 Leisure World Jarman Way, HP2 4JS, Hemel Hempstead, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like the contrast between the free weights and the machines. The set up is perfect for me. The vibes in the gym are always positive and i also mix it it up with some classes in the morning. And the staff of course are very helpful and friendly, including the manager Lutalo who is is great and always makes you feel welcome. Enough said.
Love this gym! The classes and the equipment layout are all top-notch. The service from the staff, especially the Manager Lutalo is exceptional, so much care to detail. Keep up the good work
Christina was really great. She made the class lots of fun and I came away feeling really good about myself!!
I absolutely love the Sunday morning bootcamp class held by Lutalo. Not only is the class fun, Lutalo is extremely motivating, and through out the class he ensures that we get the maximum effect from each exercise.
Everything's so clean, and the staff and management are awesome♥️
Amazing, vending machine for drinks was out of action but manager of the gym lutalo worked above and beyond! Amazing man!
I been training over 21yrs and trained in a few gyms over the years but the gym group has to be the best gym I have trained in that’s why I am still a member over 6yrs and if you need any training advice the best PT is James 100%.
James has been a great help up to now, & really improved my confidence in the gym
Great advice, really easy to talk to handsome to highly recommend James ❤️
The gym group Hemel Hempstead is a great environment to train in! In particular, Kieran Plant who is a member of staff there (manager) who made my experience even better, helping me understand specific movements that I didn’t quite understand, helping me on nutritional information; but also he’s guided and helped me through a the process of helping me become a personal trainer myself, guiding me in the right direction, picking the correct course suited for me, and is offering to help me film where needed! Honestly so helpful!
The Gym Group in Hemel Hempstead offers good facilities at a reasonable price with friendly and knowledgeable staff, particularly Kieran Plant, who provides helpful workout and diet tips. The gym is generally well-equipped, though some equipment could use maintenance. Classes like LBT with Natalia are enjoyable, though the music could be a bit loud at times. The parking is convenient but be cautious of the potholes. There's a delay in activating memberships for those needing special assistance, and the customer service response time can be improved. Overall, it's a safe and welcoming place to work out.
Wednesday night session buggered because the dance class instructor thought screaming would motivate her class

Reply from The Gym Group - Hemel Hempstead
Amazing gym and lutalo the manager always there to support with anything great 5* gym cleanliness is amazing just a great atmosphere thanks gym group hemel
Enjoyed Lutalo’s class
Every challenging
Will always join
The class was fun! The instructor was very friendly and explained the techniques at each station in the class very well. He was very motivating and offered support throughou the class. I can’t wait for next week’s LBT and circuit class with Lutalo.
I love the classes at Hemel, Lutalo is a great instructor always brings a lot of energy to the sessions and gives you guidance when needed.
Shevon
Very well planned and good results
Natalia is very good
Natalia's class was exceptionally good... very good instructor!
What amazing classes, challenging, but you feel supported and encouraged throughout!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.