The Gym Group - Hemel Hempstead Reviews 369

TrustScore 5 out of 5

4.8

Unit 3 Leisure World Jarman Way, HP2 4JS Hemel Hempstead, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The Hemel Hempstead branch continues to offer good facilities at a reasonable price. The staff are friendly and knowledgeable (they even speak to gym members over the age of 30!) Special sho... See more

Company replied

Rated 4 out of 5 stars

The Gym Group in Hemel Hempstead offers good facilities at a reasonable price with friendly and knowledgeable staff, particularly Kieran Plant, who provides helpful workout and diet tips. The gym is g... See more

Rated 1 out of 5 stars

I signed up for the gym group hoping to start getting in to shape, because I have a disability I have to wait for the manager to call me to activate my pin so I can then be able to book on to an induc... See more

Company replied

Rated 4 out of 5 stars

Hemel gym has a lot of great equipment and really friendly staff. I think some of the equipment could do with some TLC as it’s often out of order. I once made a complaint about people not racking... See more

Company replied


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Unit 3 Leisure World Jarman Way, HP2 4JS, Hemel Hempstead, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I really like the contrast between free weights & the machines

I really like the contrast between the free weights and the machines. The set up is perfect for me. The vibes in the gym are always positive and i also mix it it up with some classes in the morning. And the staff of course are very helpful and friendly, including the manager Lutalo who is is great and always makes you feel welcome. Enough said.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Love this gym

Love this gym! The classes and the equipment layout are all top-notch. The service from the staff, especially the Manager Lutalo is exceptional, so much care to detail. Keep up the good work

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Sunday morning Bootcamp class

I absolutely love the Sunday morning bootcamp class held by Lutalo. Not only is the class fun, Lutalo is extremely motivating, and through out the class he ensures that we get the maximum effect from each exercise.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, vending machine for drinks was out of action but manager of the gym lutalo worked above and beyond! Amazing man!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I been training over 21yrs and trained…

I been training over 21yrs and trained in a few gyms over the years but the gym group has to be the best gym I have trained in that’s why I am still a member over 6yrs and if you need any training advice the best PT is James 100%.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

The gym group Hemel Hempstead is a…

The gym group Hemel Hempstead is a great environment to train in! In particular, Kieran Plant who is a member of staff there (manager) who made my experience even better, helping me understand specific movements that I didn’t quite understand, helping me on nutritional information; but also he’s guided and helped me through a the process of helping me become a personal trainer myself, guiding me in the right direction, picking the correct course suited for me, and is offering to help me film where needed! Honestly so helpful!

22 April 2025
Unprompted review
Rated 4 out of 5 stars

The Gym Group in Hemel Hempstead offers…

The Gym Group in Hemel Hempstead offers good facilities at a reasonable price with friendly and knowledgeable staff, particularly Kieran Plant, who provides helpful workout and diet tips. The gym is generally well-equipped, though some equipment could use maintenance. Classes like LBT with Natalia are enjoyable, though the music could be a bit loud at times. The parking is convenient but be cautious of the potholes. There's a delay in activating memberships for those needing special assistance, and the customer service response time can be improved. Overall, it's a safe and welcoming place to work out.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Wednesday night session buggered…

Wednesday night session buggered because the dance class instructor thought screaming would motivate her class

18 September 2024
Unprompted review
The Gym Group - Hemel Hempstead logo

Reply from The Gym Group - Hemel Hempstead

Hi there, thank you for your feedback.

Rated 5 out of 5 stars

The class was fun

The class was fun! The instructor was very friendly and explained the techniques at each station in the class very well. He was very motivating and offered support throughou the class. I can’t wait for next week’s LBT and circuit class with Lutalo.

8 June 2024
Unprompted review

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