Joining The Gym Group was one of the best decisions I've made. It's such a comfortable place to work out, and the staff is exceptional, especially Brandell Jeffers. He's an incredible personal trainer... See more
Location
Switch location4A Causeway Lane, LE1 4AP Leicestershire, GB
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Scored a 3 as I still use this gym but there a few areas that I think management should look to improve on: 1. Unfortunately most of the cardio machines face the wall so if you're a female and... See more
Company replied
So to start, the gym has definitely never seen air-con ever. It felt like it was 40 degrees in there. I was sweating prefusely, it got that bad I started to feel dizzy and was having strong headaches.... See more
Company replied
Very good and clean gym. Everything is working. Weights are usually in their places. Staff are polite.
Company replied
Company details
Written by the company
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Contact info
4A Causeway Lane, LE1 4AP, Leicestershire, United Kingdom
2.6
Poor
26 reviews
Hasn’t replied to negative reviews
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Cheap and shit gym
20 August 2025
Unprompted review
One of the gym groupe members
Everything is perfect and especially the worker Alex his so nice determined and very helpful
26 February 2025
Unprompted review
The worse gym i heve ever been
17 April 2024
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback.
Best personal training experience
Joining The Gym Group was one of the best decisions I've made. It's such a comfortable place to work out, and the staff is exceptional, especially Brandell Jeffers. He's an incredible personal trainer who really knows how to motivate and challenge me. I always leave his sessions feeling stronger and more confident in my fitness journey.
19 April 2024
Unprompted review
Very good and clean gym
Very good and clean gym.
Everything is working.
Weights are usually in their places.
Staff are polite.
18 May 2023
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback.
Personal instructors need to appreciate personal space
Scored a 3 as I still use this gym but there a few areas that I think management should look to improve on:
1. Unfortunately most of the cardio machines face the wall so if you're a female and want to use a treadmill, be prepared! Unfortunately the personal instructors will always decide to stand right behind you to have a drink or chat with others. So not the best environment for females that are a bit self conscious.
2. Also not the most modern equipment but it does the job.
Positives:
- Really good value for money.
- Busy gym but there always machines available to use.
- I often see domestic staff and the machines are always clean which is positive.
5 May 2023
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Great place to train and be fit
23 April 2023
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback.
Reply from The Gym Group - Leicester Highcross
Thanks so much for your feedback, Hamzah. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Not an ideal gym session.
So to start, the gym has definitely never seen air-con ever. It felt like it was 40 degrees in there. I was sweating prefusely, it got that bad I started to feel dizzy and was having strong headaches. The machines were rusty and the cables looked like they were gonna snap (put me off going high on the weights). The weight on each machine I used was different (35kg on one machine felt like 20 and on another it was like 45) it didn’t feel safe to use. It didn’t look like it had been cleaned in a while. Bottles left in machines and wrappers on the floors. £6.99 for a day pass and £16.99 for a membership is ridiculous, walking in itself is a health and safety hazard from the heat. I would recommend AC units at least, and 24/7 staff, to keep the place clean.
19 March 2023
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
I was at thegym in highcross Leicester…
I was at thegym in highcross Leicester today. The toilets and urinals were out of action. It was very uncomfortable and inconvenient for the duration of my workout.😡😠😾👎
1 November 2022
Unprompted review
Reply from The Gym Group - Leicester Highcross
Thanks so much for your feedback, Jalaluddin Muhammad Akbar. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Good place and helpful team
Good place and helpful team, but it's too crowded and machines are not the latest
7 August 2022
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.
The washroom is ALWAYS in an…
The washroom is ALWAYS in an unimaginable state, is never clean and stinks
6 August 2022
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We're sorry to hear that we missed the mark with regards to this and we will do everything possible to ensure that your experience is improved in the future, with any outstanding issues bring resolved wherever necessary. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Huddersfield is made aware of your thoughts.
Needs Work
The toilets are always dirty, the showers need shelves/hooks, the equipment needs updating - especially the cardio machines. You can now connect your phone to most cardio machines and track your progress and fitness so they need to update. On the plus side they have plenty of weights and space.
30 May 2022
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Would not recommend this location
Personally, I do not like the environment of the Highcross Leicester due to experiences of sexual harassment and often felt intimidated by the behaviour of some of the male personal trainers. However, there are a few members of staff which are friendly and respectful.
Summary of the available facilities:
- Two levels with one door for disabled users
- No women only spaces
- Women's changing rooms do not appear to be cleaned regularly (Ground floor)
- Men's changing rooms (Ground floor)
- Disabled bathroom
- Large padlock needed for the lockers
- Vending machine
- Open plan layout with little privacy during classes
- Poor environment for women and beginners
- Not a friendly environment for members who prefer modest gym clothing.
23 May 2022
Unprompted review
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
So far I've come to love the gym group
So far I've come to love the gym group. My experience is great. I would however wish if we could have more support from the instructors during workout. This is especially for beginners who don't know much around the gym
14 May 2022
Reply from The Gym Group - Leicester Highcross
Thanks so much for your feedback, Luther. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leicester Highcross is made aware of your thoughts.
Very spacious gym over 2 floors
Very spacious gym over 2 floors. Could do with replacing some of the tired equipment. The cleanliness has improved, thank goodness as it always looked dirty and dusty. Fair price for membership and discounted parking.
10 May 2022
Reply from The Gym Group - Leicester Highcross
Thanks so much for your feedback, Sarah.
We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Our team works with our providers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard to have all the equipment fully working as soon as possible.
Our team is always on hand to assist with any queries, and you can also contact us for more information at reviews@thegymgroup.com.
Thanks again for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Really enjoyed
Big space big enough for everyone. Enough equipment to avoid stay in queue. Easy access when I got time coz open 14/7
19 April 2022
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Management need training how to sort issue and how to prioritise how big issue is
Overall gym is good but the management and headoffice there no way of contacting them and management in gym is not waste of time I had a problem problem I would calls it discriminated and I’ve raised with headoffice but headoffice take like weeks to reply you one email (no phone number anywhere ) one time it took 2 week and then passed it to gym manager then I’ve got email to meet in person but guess what nothing she can do I’ve ask her to I want to talk to the person and you in present she said ok I’ll get that arranged but stil been more then 3 month nothing arranged it’s waste of time and the problem I raised is “ I was doing my core in first floor where classes were going on and I was in corner where no one was using that empty space so trainer came and ask me to move even tho no one is using that space I need that space he said I was ok I moved but next couple of days I’ve notice there is people using that same empty space and classed was going on every time I go to gym when classes in progress there people using empty space I just don’t understand why I was moved is coz I’m Asian and point I don’t usually do core on first floor that day was pretty busy about 70% or 67% capacity looking at the gym app at that time no open space was available that day so I decided to go there’ this query is stil not sorted and an I’m not counting on it as gym is overal good some instructor are good aswell but if you need anything from management or headoffice don’t count on it probably leaving gym soon probably not worth it if you get singled out by staff and no reason why
27 January 2022
Reply from The Gym Group - Leicester Highcross
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
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