The Gym Group - Leyland Reviews 61

TrustScore 4.5 out of 5

4.6

Unit 2 Olympian Way, Golden Hill Lane, PR25 3UR Leyland, GB


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Rated 5 out of 5 stars

Since leaving Gym etc and joining the The Gym Group over a year ago, I have not looked back. Fitness level and shape in myself has well improved due to the The Gym Group having classes of 30 and 45 m... See more

Rated 1 out of 5 stars

The review is purely based on the ambient noise level and not a reflection of the equipment or facility. The noise…. It’s infuriatingly loud (usually), I find this issue in many of the economical gy... See more

Company replied

Rated 4 out of 5 stars

Been a member since April, equipment and staff are very good and plentiful. My only gripe is the mens changing room, it's poorly laid out with only enough room for 3 people on the bench and coat hook... See more

Company replied

Rated 5 out of 5 stars

I have been a member at all the local Gyms and this is going to be my last! You have to start with the cost as there are more expensive gyms with saunas, tennis courts, pools and all manner of stuff... See more

Company replied


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Unit 2 Olympian Way, Golden Hill Lane, PR25 3UR, Leyland, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

GYM etc to The Gym Group

Since leaving Gym etc and joining the The Gym Group over a year ago, I have not looked back. Fitness level and shape in myself has well improved due to the The Gym Group having classes of 30 and 45 min that suit me with its days and times . The instructors in Leyland are brilliant and encouraging. Its a GYM well worth the money.

8 April 2025
Unprompted review
Rated 2 out of 5 stars

I liked the easy to use machines and…

I liked the easy to use machines and anytime access, also I live 2 minutes away
I was training on the bag head down no issue & half way through a tuff session I was approached & given 5 min to come off the Matt as a class was starting , I said why not move up and make space for me? this didn’t go down well ,it was uncomfortable like I’m supposed to do as I’m told & not answer back, however I’ve paid to train & didn’t want my sesh to be ruined also I couldn’t see any signs to know a class was starting, once I was booted off the Matt the instructor half heartily pointed at a sign on the wall , I didn’t know it was there as it’s tiny also the writing was to small for me to read, my eyes are not the best, over all this was a miss communication however I’m not paying a monthly membership to be made uncomfortable, may be it would be better for the gym to remove the bag or re house the bag, or make the sign move visible & easier to read ,it’s a shame but not the gym for me, all the best

4 November 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, Pete Reilly. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Leyland is made aware of your thoughts.

Rated 1 out of 5 stars

Music is too loud

The review is purely based on the ambient noise level and not a reflection of the equipment or facility.
The noise…. It’s infuriatingly loud (usually), I find this issue in many of the economical gyms. The ambient music is not ambient, on many occasions this is so loud that I cannot even hear my own choice of music and simply affects my desire to use the gym.
What is even worse is when the classes are on and the PT seems to think that blaring out their own boom box is ok, because even one else in the gym must want to listen to it! I guess it wouldn’t be so bad if the music was from a know artist, but unfortunately it’s more UTube background music…. You know they type, sounds like Mickey Mouse!

28 June 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, Ian Bamforth. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.

Rated 5 out of 5 stars

The gym is fantastic as are the staff

The gym is fantastic as are the staff , but it isn’t a restaurant or a hotel so don’t see the need to write a review , maybe area management can actually walk the floors and speak to members rather than relying on reviews, call me old fashioned.

27 April 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, Paul. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Leyland is made aware of your thoughts.

Rated 5 out of 5 stars

Staff

Staff, equipment, atmosphere

27 April 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, J Morley. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities.

Rated 5 out of 5 stars

I changed gyms and made the best move possible..

After many years of another Leyland Gym and continually being frustrated by good staff leaving and not being replaced , no maintenance of the equipment, I made the move to The Leyland Gym. Other reviewers are correct in all issues, all the Staff led by Jordan (mention to Michael, top bloke) are professional, approachable, helpful and just good people. The equipment is first class and kept clean and the environment is welcoming. Only issue, small changing rooms.

27 April 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback.

Rated 5 out of 5 stars

This gym is simply fantastic

This gym is simply fantastic. Super clean and good equipment. The manager is super friendly and an exceptional for this place. The team of PTs are also excellent at offering advice and great knowledge. Great organised classes. Once you have been here you won’t find yourself going elsewhere.

13 March 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, Paul. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Leyland is made aware of your thoughts.

Rated 5 out of 5 stars

Great lunchtime HITT class today with…

Great lunchtime HITT class today with Jack. No class is ever the same. Never easy but always fun. Thanks Jack

14 March 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Thanks so much for your feedback, Stephanie Arnold. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Leyland is made aware of your thoughts.

Rated 5 out of 5 stars

I joined the gym in May last year and…

I joined the gym in May last year and it’s the best gym I’ve ever been to. The management team jordan and Jack are always so helpful and friendly. All the Personal trainers are approachable and happy to help with anything they can. Evie, Jack and Michael are also always friendly, smiling and their classes are always fun & a good challenge.

15 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Love everything about this gym!!

Love everything about this gym, equipment and classes are spot on. Legs bums and tums is my favourite! Everyone’s really friendly and it has a really good atmosphere. Staff are so helpful and welcoming especially Jack he always greets me with a smile. Can’t do enough to help you and it’s a brilliant place to train 👏🏼

15 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Love this gym

Love this gym! Everyone is so friendly and welcoming. All the staff are approachable and always about to give help and advice, especially Dan and Evie.
Love dans classes they are brutal but so good!!! The classes are for everyone no matter your level of fitness. Everyone feels included at this gym!

15 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Fabulous gym. Very affordable

I only have positives to say about this gym. The staff are very helpful and friendly. Its clean and the equipment is very good. Love the app so you can see how many are in the gym so you can plan your visit. Ive visited it before 6am during the day and after 10pm never felt uncomfortable even doing a work out on my own.

1 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Does what it says on the Tin!

I have been a member at all the local Gyms and this is going to be my last! You have to start with the cost as there are more expensive gyms with saunas, tennis courts, pools and all manner of stuff that I simply never used. I need guided exercise so take part in the regular classed (all included in the cost!?!?!?) and brilliant. Keep up the good work folks!

14 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Never been a fan of gyms but recently…

Never been a fan of gyms but recently thought about age and health. I joined just under 12 mths ago and love it friendly staff great classes life some weeks gets in the way but I always get back. 👍

14 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

I have always hated going to the gym…

I have always hated going to the gym until I started going to the Gym Group Leyland. The staff are super friendly and always there if you need them. The gym is clean and bright and the members are all lovely as well. I would 100% recommend this gym to anyone even someone on a budget as it’s super affordable. Keep up the amazing work guys who work here 😊

14 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

The gym is always clean and tidy

The gym is always clean and tidy, plenty of different machines to go on, the staff are always welcoming and happy to help, been doing the circuits class recently and really enjoying it :)

3 February 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

This place isn't just a gym it's a…

This place isn't just a gym it's a home. I love it here, if I could have a space to put my bed and playstation I would move in.

19 January 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

This is the best gym around with the…

This is the best gym around with the best management team . The PT jack is the best and makes a positive impact in the gym area , friendly and welcome feeling everytime

27 January 2023
Unprompted review
The Gym Group - Leyland logo

Reply from The Gym Group - Leyland

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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