I'm literally going to this gym almost everyday or whenever I can. Super convenient, sometimes midnight, sometimes early mornings, afternoon, always open. The coaches are very nice, workout classes ar... See more
Location
Switch locationThe Clock House East Street, IG11 8EQ Essex, GB
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We still don’t have personal trainers on site, but at least most of the classes are now covered by PT’s from East Ham. A PT called Cristina was in today running the “weighs for women’s class” and she... See more
Company replied
Bad maintained gym; equipment seem to be out of order. Badly maintained machines Poor Gym Hygiene Conditions in general, extremely dirty especially the toilets. The carpets are smelly. The bars a... See more
Company replied
Great and simplistic gym. Only downfall is the equipment isn't up to date. We don't have a stair stepper/Stairmaster machine which is a shame considering how popular it is.
Company replied
Company details
Written by the company
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Contact info
The Clock House East Street, IG11 8EQ, Essex, United Kingdom
3.6
Average
70 reviews
Hasn’t replied to negative reviews
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24 hours access is very convenient
I'm literally going to this gym almost everyday or whenever I can. Super convenient, sometimes midnight, sometimes early mornings, afternoon, always open. The coaches are very nice, workout classes are brilliant too.
1 April 2025
Unprompted review
Kettle weights are missing as compared…
Kettle weights are missing as compared to Chadwell heath gym group
All time favourite is chadwell heath gym group goodmayes retail park
1 December 2024
Unprompted review
Reply from The Gym Group - London Barking
Hi there, thank you for your feedback.
Is very good I m doing class and is…
Is very good I m doing class and is very effective thanks to the teacher..
10 October 2024
Unprompted review
She wasn’t working but help me because…
She wasn’t working but help me because she was so lovely. @Desi❤️
4 July 2024
Unprompted review
Reply from The Gym Group - London Barking
Hello Adil Khan, So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Hi I am training at Barking from a year…
Hi I am training at Barking from a year maybe I like the atmosphere and the staff are so friendly, always helps.
23 April 2024
Unprompted review
By far the worst gyms around they keep…
By far the worst gyms around they keep puttingbthere prices up saying to to up grade equipment but they dont invest in anything other than there wages they are filthy dirty gyms broken equipment lockers that are broken toilets that are broken black molde growing up the walls heroin users sleeping in mens changing rooms leaving there used needles lating around the list just goes on do not use there gyms pure gym are cheaper and cleaner
8 April 2024
Unprompted review
Reply from The Gym Group - London Barking
Thanks so much for your feedback, Craig Shurmur. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Barking is made aware of your thoughts.
I was trying to join the gym group…
I was trying to join the gym group online but the web page not working
keep trying for 2 days already ,i went to my local gym they told me i have to do online
4 September 2023
Unprompted review
Reply from The Gym Group - London Barking
Hi, hope you are well.
Sorry to hear this.
Please send us an email in to reviews@thegymgroup.com so we can assist.
Thanks
The gym group barking is a mess
The gym group barking is a mess. Toilets are overflowing with used sanitary products. Been the same for weeks now. Manager is aware yet still no change. People not using machines with correct form and no pt showing them. Members need guidance on correct form.
12 June 2023
Unprompted review
Reply from The Gym Group - London Barking
Thanks so much for your feedback, EOO. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Barking is made aware of your thoughts.
We still don’t have personal trainers…
We still don’t have personal trainers on site, but at least most of the classes are now covered by PT’s from East Ham. A PT called Cristina was in today running the “weighs for women’s class” and she was great, hope she keeps coming every Monday!
8 May 2023
Unprompted review
Reply from The Gym Group - London Barking
Thanks so much for your feedback, Lucía Hermida. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Barking is made aware of your thoughts.
Great and simplistic gym
Great and simplistic gym. Only downfall is the equipment isn't up to date. We don't have a stair stepper/Stairmaster machine which is a shame considering how popular it is.
28 April 2023
Reply from The Gym Group - London Barking
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Needs improvement
Lately with classes at The Gym in Barking, there's been cancellation of classes due to low/no PTs to do the class. Today and last week, the classes had 2 PTs from East Ham branch to cover the class. It is disappointing because i like classes more than using the weights/machines. I do think there needs to be more staff at the gym to cover the classes.
Also the cleanliness needs to improve. The mats are dirty and there's no spray for us to clean the mats when we needs to use them.
11 April 2023
Unprompted review
Reply from The Gym Group - London Barking
seun odusanya - thank you for taking the time to leave us a review. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group London Barking.
Bad maintained gym, Inefficient customer service
Bad maintained gym; equipment seem to be out of order. Badly maintained machines
Poor Gym Hygiene Conditions in general, extremely dirty especially the toilets. The carpets are smelly.
The bars and the plates are too old and damaged.
Last minute cancellations for classes without explanation! Inefficient customer service there are not staff advising members to use equipment safely and how to perform certain exercises or report if something it’s not right at the gym. If there are not staff around it the place will continue to been a mess.
The gym group Barking needs changes and respect for people who pay for a GOOD SERVICE please
3 April 2023
Unprompted review
Reply from The Gym Group - London Barking
Thanks so much for your feedback, Gissel Ruiz. We aim to offer excellent classes and facilities, first-class kit, and a brilliant member experience, and your feedback helps us achieve this. We are sorry to hear we have missed the mark on this in your case and would like to do everything we can to make this right. We have passed your concerns on to management to be looked into and would ask you reach out to us directly at reviews@thegymgroup.com so we can further assist you.
Overall poor gym experience
People just sitting on the machines not using it
Then you have people hogging all the machines, like they own the equipment not very welcoming
Ventilation is non existent and gets very stuffy
hygiene issues and no staff around to clean and wipe with sprays
People dont put the equipment back and no staff visibility
Theres fights and arguements that has happened in the work out area - doesnt feel safe for anyone let alone a female
everything is crammed together with no personal space
6 February 2023
Unprompted review
Reply from The Gym Group - London Barking
Thanks so much for your feedback, FR. Understanding our member's experiences is very important to us and our continued effort to deliver the best for our members. We take your concerns very seriously and will ensure these are forwarded to management to be reviewed as soon as possible. If you wish to discuss these further, please email us at reviews@thegymgroup.com.
Terrible security at Barking branch…
The Barking branch is horrendous for security and don't seem to care. today while my daughter was working out a lady had her locked locker broken into, with a guy last week having his laptop stolen.
My daughter is now petrified to go to the gym because she has medical equipment and treatments in her bag which could be life threatening if stolen. today she counted 18 broken lockers in the ladies changing room and 14 on the gym floor, obviously she cannot say how many are in the gents, but the management know there is a problem and are doing nothing about it!
20 March 2023
Unprompted review
Reply from The Gym Group - London Barking
Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
The gym is not organised
The gym is not organised. Everyone leaves everything everywhere it’s not clean it’s not clean. Equipment doesn’t get fixed. It takes a long time and so many complain until they fix it. Manager is out of touch. He doesn’t know what’s going on with his poor attitude towards clients.
6 March 2023
Reply from The Gym Group - London Barking
Jo - thank you for taking the time to leave us a review. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Clean Gym & Great Staff
Clean Gym, nice vibe.
Tashan & Adam were very helpful!
Will be back.
28 January 2023
Unprompted review
Reply from The Gym Group - London Barking
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
The Gym in barking is really good
The Gym in barking is really good, the gym is always clean, the managers and PTs are very knowledgeable and helpful.
9 February 2023
Unprompted review
Reply from The Gym Group - London Barking
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
At the entrance there is bad odour I…
At the entrance there is bad odour I have noticing for couple of weeks, no enough running machines. Also some people is just siting on the machines chatting by phone
6 February 2023
Reply from The Gym Group - London Barking
Thanks so much for your feedback, Javier Munoz.
We'll ensure that the team at The Gym Group London Barking is made aware of your thoughts.
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