The Gym Group - London Edmonton Green Reviews 128

TrustScore 3 out of 5

3.2

34 to 44 The North Mall, N9 0EJ London, GB


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Rated 1 out of 5 stars

Thieves at Edmonton green hub. Thieves breaking into lockers. Lost belongings, such as jackets, money and work phone. No staff whatsoever in the building and no response to the help emergency button.... See more

Rated 4 out of 5 stars

Overall, the gym Edmonton Green still continues to provide excellent services with more workout classes being added. The FTs are always at hand to help with tailored workouts if needed. Moreover, th... See more

Company replied

Rated 5 out of 5 stars

The Gym Edmonton green has had an amazing revamp by the bew manager and her colleagues. Since her inception she has introduced a more varied range of exercises to target both male and female at any ag... See more

Company replied

Rated 5 out of 5 stars

I love how clean and meticulous the gym is. There's lots of equipment ensuring people are able to work out completely without compromise. Mark the personal trainer is a god send. His insight, advice a... See more


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • 34 to 44 The North Mall, N9 0EJ, London, United Kingdom

3.2

Average

TrustScore 3 out of 5

128 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Thieves, 0 staff, no helpline

Thieves at Edmonton green hub. Thieves breaking into lockers. Lost belongings, such as jackets, money and work phone. No staff whatsoever in the building and no response to the help emergency button. It was 8am and helpline also says it is closed. I called the police for a report but beware this gym at all costs unless you just want to hand your belongings to thieves for free I guess with 0 staff around.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Many times I walk in and walk out…

Many times I walk in and walk out because there's lots of underage kids hogging all the benches & weights in gangs, flinging the weights on the floor and shouting. It's very off putting!! I think the place needs security and people shouldn't be meeting up and using the place as a social gathering for more than a hour or so. There's not enough 20Kg weights to complete a basic workout. Honestly this gym is being run into the ground and it looks like I'll have to cancel my membership.

Please clear up all the underage kids and restock more 20Kg weights so people can actually do a workout.

Thank you

4 June 2025
Unprompted review
Rated 1 out of 5 stars

The gym Edmonton Green

Avoid this place at all cost!!
Over 10 bikes out of order
Four treadmills not working – and the rest constantly occupied
No cleaning stations available
Messy floors with no staff in sight
The worst part: Ceiling pipes started leaking urine and sewage from the toilets above, forcing me to leave mid-workout!

3 February 2025
Unprompted review
Rated 2 out of 5 stars

The gym is so big and they have space…

The gym is so big and they have space to put more equipment. I don't know why they won't do it. Last week I had to wait 15 minutes so I can start working out. I was doing legs and they only have 2 squat cages. They should add more. Plus they have like 65 machines for cardio from which only 10 are used at once.

11 November 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Edmonton Green is made aware of your thoughts.

Rated 5 out of 5 stars

I train with Jennifer

I train with Jennifer, she's a great coach and I deeply value the time she's spent on me and the progress she has helped me to achieve. Very thankful, I highly recommend her.

17 October 2024
Unprompted review
Rated 1 out of 5 stars

I have been a loyal customer for years…

I have been a loyal customer for years due to low fee initially 19.99 a month, I joined during a deal promising this will always be the monthly fee, is when I joined. They have been upping the price every few months since and I was not informed about this new £31 charge which has been coming out via direct debit. Ridiculous as I’m a single mum who has to ration everything. Disgusting how you have taken advantage of my trust. I am done with your Gym.

Disappointed, an ex customer of 15+ years.

21 August 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Rated 1 out of 5 stars

Weeks ago I canceled the membership and…

Weeks ago I canceled the membership and today they charged me, I also check the payment and according to my payment it should be 26.99 and they charged me 34.99 I don't think what they are doing and no one communicates, I also sent an email and I have canceled several times membership, I hope for a response and solution to this problem, because what is happening really seems unfair to me.

19 April 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Rated 5 out of 5 stars

Just joined the gym

Just joined the gym. Friendly staff clean equipment.

16 May 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Hi there, thank you for your feedback.

Rated 2 out of 5 stars

Big gym, Bigger let down…

It’s a big gym with high ceilings which is nice and cool. The studio is big and offers a nice environment for classes. However, there are big let downs in this gym, one of them being the tidiness. There is a culture of leaving the place messy which makes it difficult to find weights and frankly, dangerous due to trip hazards. Visibility of staff also appears to be an issue. Typically no staff on the gym floor to support or to reinforce the ‘put equipment back’ policy which contributes to the messiness of the place. My partner comments that the men’s toilet are usually not clean and I have experienced the women’s to have sanitary towels over flowing from bins. The strength training equipment is dated and limited with only 2 squat racks. There are however a good amount of treadmills and cardio equipment. More dumbbells are definitely required as you’ll never find a free 14, 16, or 18kg.

11 March 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Thanks so much for your feedback, Ife Akintayo. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Edmonton Green is made aware of your thoughts.

Rated 5 out of 5 stars

Amazing Customer Service

The Gym Edmonton green has had an amazing revamp by the bew manager and her colleagues. Since her inception she has introduced a more varied range of exercises to target both male and female at any age and ability, she listen to the members request , implement changes and more importantly give feedback on request. Amazing customer service for such a budget Gym, if you need more value for your money come to this gym .

28 January 2024
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Thanks so much for your feedback, Billie-gene Sbmooc. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group London Edmonton Green is made aware of your thoughts.

Rated 5 out of 5 stars

Body conditioning classes

The body conditioning classes are amazing I really enjoyed and circuit

7 December 2023
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Thanks so much for your feedback, Hafsa Yusuf. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Rated 5 out of 5 stars

Good work with amazing trainer

7 December 2023
Unprompted review
The Gym Group - London Edmonton Green logo

Reply from The Gym Group - London Edmonton Green

Thanks so much for your feedback, Suleman Mohamed. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

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