The Gym Group Reviews 

⭐⭐⭐⭐⭐

Amazing gym with excellent facilities and a great atmosphere!

I’ve had a really positive experience with The Gym Group. The gym has a great atmosphere, a good range of equipment, and everything you need to work towards your fitness goals. The facilities make it easy to stay motivated, whether you’re a beginner or someone who trains regularly.

I really appreciate the convenience, the overall environment, and the opportunity to work out at my own pace. It’s a great place to build consistency, improve your fitness, and make progress towards your goals.

Overall, I’m very happy with my experience and would recommend The Gym Group to anyone looking for a convenient, well-equipped gym. Definitely a five-star experience! 💪

Customer service is slow; they often don’t respond to messages. In the restrooms, there is no soap, it smells like urine, and it’s dirty. A terrible experience.

Gym facilities are excellent. However I joined monthly. My subscription was cancelled without reason. I rejoined Pay for another monthly membership and I'm told to wait 10 minutes to get my new login details. I waited 30 minutes and I still got nothing. It's been out for so long. I've paid twice now for the membership and I can't even get in. There's no one I can talk to.

It is impossible to cancel the direct debit payments. once you are in, they keep taking your money forever even if you cancel and they never return them. AVOID

Great gym always clean love the app so i can see how busy it friendly staff always willing to help ruby is lovely always really helpful great gym and team ….

Stop asking me to write you reviews. Gyms are too expensive. You shouldn't charge a joining fee.

Helpful staff, Really nice, Good equipment, app is really helpful for beginners.

Absolutely amazing happy with the classes
Staff are friendly

Their app doesn’t work, there’s genuinely no customer support and the facilities are very dated and worn.

In my case I went for the highest subscription to allow for access to multiple gyms. It never works so you have to bang on the glass and hope a member is staff is available (which is very rare as they operate staff by CCTV here)

Have asked staff members and tried the customer support portal for help. You don’t get anywhere, just the least intelligent AI assistant telling you it doesn’t understand. Advice to anyone having a similar issue: cancel the DD and choose a better gym

I love this gym it got all the mainframe and coordination.. I love training in this gym .... the staff are all in perfect balance ..,. Plus the price at 22.99 is awesome at anyone's standards 👏 👌 😎 really happily pleased 💟I am very grateful to you all at the gym 🏋️‍♀️ 💪 group regards Richard Lewis 💛

Update: My membership has now been cancelled, but only after I had to chase them. Despite having paid until the start of next month, my access to the gym has already been revoked.

Customer service is virtually non-existent, and the cancellation process feels unnecessarily difficult. Card-paying members receive no clear cancellation guidance, live chat repeats the same unhelpful advice, and enquiries are closed with automated responses rather than actual solutions. The lack of a straightforward way to cancel is incredibly frustrating and gives the impression that the process is designed to let unwanted memberships continue running.

To give credit where it is due, the gym staff are friendly and the facilities are clean. However, many machines need maintenance, and I have been to better-equipped gyms. The FitQuest machine is not fit for purpose.

Overall, the friendly staff and clean environment are let down by poor customer service, a frustrating cancellation process and equipment maintenance issues. Had it not been for the customer service, this would have been a three-star review.

Slimy fine print contract. Zero human customer service AT ALL. Their advertisement says cancel anytime, this is a lie. If you pay by direct debit, the company policy tells you that you must cancel through your bank. When you call your bank, the bank tells you that you must take it up with the vendor. There is no option in the app to ACTUALLY cancel your contract. There is also no human customer service in either chat or call form. This company are fraudulent and negligent, and they will steal from you. They are not worth the savings.

The gym itself is great, the staff lovely, and I’ve been a happy member for years, however, today my access has stopped for some unknown reason, and trying to get hold of anyone to rectify it is near on impossible!! They have terrible customer service, there’s no email no phone number etc absolutely abysmal so how do I sort this problem? It’s literally the only gym in town that’s open when I train due to work and travel. This really needs sorting out!!

So far so good..the facilities are always clean and the staff helpful.
The recovery area specifically the hydro massage beds are amazing - actually the only reason I joined this gym - but I’ve since engaged in some classes too and found them really good - but my nearest branch with the massage beds, at the moment is Hartlepool, so it’s a bit of a trek! I’d love to see them in my local branch so I could go more often! I wonder if there are plans to roll these out into other branches?

I am very happy with the gym. The equipment is good, the gym is clean, and I enjoy my workouts here. The gym has a good atmosphere and offers good value for money.

someone managed to get hold of my mates pin and was using it and the staff blocked it. when he asked to change the pin or find out who was using the pin the staff was unable to give an answer, and said if it happens again the membership will be cancelled.

no money back straight cancelled. this is totally unacceptable . they are money making frauds who clearly don't care about there members!

my mate has said his pin has not been shared to any one but somehow someone has been using it. instead they are trying to just cancel the membership with no money back!

the staff were really unprofessional with this and almost like they didn't care!

If i could five -1000 stars i would. Awful rubbish customer dumb customer service staff that dont know anything avoid avoid no even telephone number to call someone trying to over charge me extremely awful honestly avoid rude staff in the chat too

Just good for access

I have been a member of Gym group for near on 2 years. Great gym, great staff, great equipment. However due to change of employer needed to change my payment date. Quite a simple request in this day & age. This has now been on-going for around a month now. What makes it worse is the very limited communication channels available to customers. They try to do everything via their FAQ pages which is not adequate. Complaint number is 2529688 if this can speedily be resolved..

I go to Wood Green (lordship lane) and my pin has always been fine on previous uses. I got up at 6am for the gym this morning and my pin didn’t work, no one was around to let me in so I had to go home. I know this is a budget gym but better support should be provided for customers wanting to access the service they’re paying for. Customer service is also terrible as they auto close any support requests by linking you to unhelpful FAQs