The Gym Group - London Walthamstow Reviews 434

TrustScore 3.5 out of 5

3.5

The Mall Unit 56 Selborne Walk, E17 7JR London, GB


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Rated 1 out of 5 stars

I’ve been coming here since 2019, when the first gym opened and the issues below have been a constant ever since. 1. Toilets mostly if not always stink of urine/poo. 2. No sanitary spra... See more

Rated 5 out of 5 stars

I’ve been a member of so many gyms and since joining The Gym Walthamstow 2 years ago, the PTs are the friendliest I’ve ever encountered. Sam, Inga & Shenika especially have amazing classes that are we... See more

Company replied

Rated 4 out of 5 stars

It's a fit for purpose gym. You will find all equipment that you need to build a decent physique. The staff is friendly and approachable. The layout of the gym is also intuitive. The equipment is al... See more

Company replied

Rated 5 out of 5 stars

The gym at Walthamstow is consistently clean and well-maintained. The staff is very welcoming and supportive, especially for the new beginners. They take the time to explain how to use the equipment p... See more

Company replied


Company details

  1. Gym
  2. Fitness centre
  3. Fitness Class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • The Mall Unit 56 Selborne Walk, E17 7JR, London, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

434 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Astonishing service

Charles is a great PT!! Defo holds the crown in the Walthamstow branch ! He deserves nothing less than a promotion !!

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Gym

Great Gym. Good variety of classes everyday. I have tried all if them and they are very good. The instructors Sebastian (boxing), Shen, Samuel, Harriet, Eric , Mukund are all amazing. Their lessons are fun and an excellent workout. 👌

27 September 2023
Unprompted review
Rated 1 out of 5 stars

Underage people

There are a lot of people who look underage at this gym! Definitely under 16 as it’s weekends and evening it’s so noticeable! I will be cancelling my membership and finding other facilities

17 September 2023
Unprompted review
The Gym Group - London Walthamstow logo

Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Walthamstow is made aware of your thoughts.

Rated 1 out of 5 stars

Had an issue with accessing the Gym and…

Had an issue with accessing the Gym and there was no support to help get it resolved. They only have a number for payments and a online chat which always says no one is online. Three days later and still no support and no gym access. Membership cancelled 😡.

29 August 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Rated 4 out of 5 stars

Ladies Who Lift great class but not great time

Today I booked on to Ladies Who Lift and I thoroughly enjoyed it, I was really nervous to take part in the class but Ellis quickly calmed the nerves with his friendly and professional manner. The only reason I didn't give 5 stars was due to the time of the class, it would be great if this class was available early morning or in the evening, as 2.30pm doesn't really suit many, i.e. if they work a 9-5. I was only able to do todays class because I'm on holiday from work. I understand 2.30pm is a quieter time, but I would really love to learn to lift and not have to pay an arm and leg for a personal trainer.

11 August 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Thanks so much for your feedback, Louisa Cargill. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We're pleased that you've given us more information to continue to improve the experience our members get at The Gym Group London Walthamstow.

Rated 5 out of 5 stars

Mukund,very helpful,first time in the…

Mukund,very helpful,first time in the gym and my experience was very memorable.In addition, he was very kind.Gym was also clean and better than my past gyms.

11 August 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Rated 5 out of 5 stars

Nice and clean

Nice and clean . Pts are very helpful specially muks.

11 August 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback.

Rated 1 out of 5 stars

This place is rough.

This place is rough.

Over subscribed gym, too many people sitting around on equipment not using it so other people can’t use it. Guys will go for a wander and then tell you’re they’re using something but don’t touch it for half an hour. Or using a bench purely to put a water bottle and their phone on. People don’t understand not walking through the path weights are travelling through.

Groups of 4+ teenagers messing around on equipment and constantly boxing the air thinking they’re rocky. They should take the punch bag out again, too many teenagers aren’t using it as a workout but are practicing punching as hard as they can on that thing.

The place is also a mess. Nobody puts anything back.

Too many camera tripods everywhere, it’s got to the point wannabe ‘influencers’ are turning up with two dslr cameras. Have seen guys taking pictures of women working out when they think they’re not being watched. Have also seen the staff going out of their way to perv on women working out.

Saw a guy taking steroids in the changing rooms and tried to sell me some.

Membership cancelled.

Edit: generic corporate response also demonstrates that the company does not care about well being of members. “We’ll make sure staff are aware of your thoughts” but we won’t tell them to stop perving or stop guys taking pictures of women bending over. What a joke

22 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group London Walthamstow is made aware of your thoughts.

Rated 1 out of 5 stars

This gym is a joke

This gym is a joke. Since 4 weeks two of the same machines don't work.
So people can't do basic exercise. Noone is willing to fix them for such a long time. In one of the machines the issue was seat, which you can change from the other one, so you can have at least one machine ready to use, while they fix the other. Unfortunately none of the staff is willing to do it or report the problem. Dissapointing!

1 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there! Thank you for your review.

Our team works with our suppliers to ensure all the equipment is safe to use and in the best conditions.

We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard with our suppliers to have all the equipment fully working as soon as possible.

Thank you again for your review. We will use this to further improve the experience in our gyms.

Rated 5 out of 5 stars

Mukund Venkat Best PT @The gym Walthamstow

I've been training with Mukund at the gym for the past six months, and I can't say enough positive things about him. He's an exceptional personal trainer who has made a significant impact on my fitness journey.

From the start, Mukund demonstrated a keen understanding of my goals and tailored a workout plan that perfectly aligned with them. He took the time to assess my strengths and weaknesses, ensuring that every exercise was challenging yet safe. His extensive knowledge of different training techniques kept our sessions engaging and motivating.

One thing that sets Mukund apart is his unwavering dedication to his clients. He's always punctual and ready to push me to my limits during each session. His positive attitude and encouragement make the hardest workouts seem more manageable. He genuinely cares about his clients' progress and regularly checks in on my diet and lifestyle outside of the gym.

Mukund's expertise extends beyond just physical training; he provides invaluable advice on nutrition and lifestyle changes. Thanks to his guidance, I've not only seen impressive improvements in my strength and endurance but also in my overall well-being.

The gym can be an intimidating place for some, but Mukund creates a welcoming and supportive atmosphere. He is patient and attentive, always correcting my form to ensure I avoid injuries and get the most out of every exercise.

I can confidently say that training with Mukund has been a game-changer for me. I've achieved results beyond my expectations, and it's all thanks to his personalized approach and commitment to helping me succeed.

If you're looking for a dedicated, knowledgeable, and inspiring personal trainer, I highly recommend Mukund. He's undoubtedly one of the best in the business, and I'm grateful to have him as my trainer.

12 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Thanks so much for your feedback, Mohammed sain. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Rated 5 out of 5 stars

Great Gym!

Very friendly staff and lots of equipment!

20 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback.

Rated 5 out of 5 stars

Great class from Samuel

Great class from Samuel! Always a good class to push myself and he is really motivational!

20 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Friendly and helpful staff

The staff at the gym in Walthamstow are always really friendly and help me when I need it. Sebastian in particular is so helpful!

18 July 2023
Unprompted review
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Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

The PTs are of a great help

The PTs are of a great help, amazing atmosphere in the gym and have really enhanced my growth

18 July 2023
Unprompted review
The Gym Group - London Walthamstow logo

Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Stay active and fit during my holiday

I’m here on holiday for two months and I decided to join the gym to stay active , it turned out to be an incredible experience all thanks to my fitness instructor Shenika Davids, her enthusiasm and energy were contagious, always approachable and give support . Not only did she help me stay fit during my holiday , but she also introduced me to new exercises and techniques that I hadn’t tried before . To sum it up my time in the gym with Shenika was absolutely fantastic and I hope to comeback next year .

18 July 2023
Unprompted review
The Gym Group - London Walthamstow logo

Reply from The Gym Group - London Walthamstow

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

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