The Gym Group - London Waterloo Reviews 111

The Waterloo branch was clean and the staff were super friendly. Thank you!

I’ve been a member here since the day it opened, and seen it go through many changes over the years. Right now, it’s by far the best it has ever been — friendly staff, better equipment, lockers kept clear, and air conditioning that’s always working.

My only suggestion would be to bring back the equipment wipes they provided during COVID. It was a great way for members to clean machines after use.

I booked a SGT class and the instructor never showed up. I waited for about 15 minutes, I also checked my email to see if there was anything about a cancellation and there was nothing.

Dinush classes a well structured and very beneficial which keeps me motivated ! Highly recommend

The gym equipment is dirty, I bring wipes but it’s filthy. I see the cleaner cleaning the floor and emptying bins but that’s is. The gym stuff should be wiping down the equipment like I see in your other branches.

Wi-Fi not working for months.
Gym equipment not looked after.
Hip abductor machine not set correctly.
No response from customer service.

Incredibly impressed. It’s always clean, has all the equipment you need, and the staff is super friendly. Great variety of classes with awesome trainers, and the vibe is really welcoming. Perfect spot for a solid workout—highly recommend!

Fabrice is amazing trainer his approach towards the clients is excellent he has good knowledge about fitness and he try to keep all the people in the class motivated I wish we could have some more sessions in a week with Fabrice.

Abi an amazing trainer, always helping me to improve me workouts and Feel confident around the gym.

Excellent gym. Ample and clean facilities. It never seems too busy because of the size of it. Management team always on the lookout for things to improve

Vicky was very helpful in the gym. Very well informed and a ton of patience.

I attended Fabrice’s training sessions today, I have been in many of Fabrice’s classes and as always it was excellent today and really helpful. He is a really professional trainer and pushes all his clients in a nice motivating way

Great gym, variety of equipment, clean and tidy always and the best thing are the PTs on hand always willing to help. Fabrice & Amin are so friendly and always throw new ideas/methods at me.

Hi I’ve had a great time at the gym Waterloo, it’s a great space to work out and the staff are very helpful with Fabrice in particular. He’s given me some really good gym advice which I’ve found very valuable.

Excellent gym, helpful staff.

Me and my Friend had a very lovely experience having a gym tour with the amazing Vicky. She made us feel very confident using the gym equiptment and was very helpful in introducing us to facilities at Waterloo.
She was very helpful & has such a bright personality, we look forward to training with her in the future

Amazing workout, as well as kind and patient explanation. Brian walked us and motivated us through the workout!!

Vicky was really helpfull thank you so much.

Shout out to Vicky pougio. Helpful and approachable