The Gym Group Reviews 

I am a premium member of gym group as I work all over the uk , the app said free parking on site but I was unable to find it and had to pay £6 for 2 hours .
When I got into the gym I knocked on the staff office door and he seemed reluctant to answer as he was playing on his phone , when he did answer he explained there is no parking on site but I had to go to a certain car park nearby and then register on the machine for free parking .
The gym is the worst one I have set foot in broken lockers all over machines all too close and the air was stifling as if there was too little ventilation add that to the fact it was really busy and people were waiting on machines it was not a nice experience at all .

I would rate this gym as -1 . It is honestly horrible inside no tissue or soap the toliets are again very nasty and dirty . The staff can not speak 🗣️ English and are miserable I would not recommend you to go to the gym at all avoid at all costs

Been at this gym for a couple of years now.
Rather than fixing the broken equipment and hearing to what the local members suggest or would love to have at this gym they redecorate instead of bringing back the equipment that’s supposedly went away to get fixed.

Not happy please get this sorted and review will get overturned. Spoke to gym staff and nothing gets sorted. 😡

Joined the Gym a few months ago and was enjoying it so thought I’d make use of my corporate discount and signed up for a years membership - I followed the instructions to ensure my membership would be merged but to my surprise 3 weeks later I was charged for both. I immediately emailed (on the 1st of May) and no one got back to me until the 10th after chasing and chasing and it is now the 18th and I have only been given a partial refund. Customer service is an absolute joke! Not the best gym either but the closest to where I live, machines have seen better days.

I've been a regular customer of Gym Group. While there is nothing wrong with the gym, getting in touch and having app-login issues resolved with the gym has been a nightmare.
I asked for my subscription to be cancelled for the next month but they've cancelled my access for the current month too which I've already paid for. It's been 10 days and I still haven't been able to access the gym even though I've called, sent multiple emails. The only feedback I get is that I should log off and log back in but I've done that multiple times with no resolve.
It's amazing how quickly they want us to pay and get back into the gym but it's so hard to get any service for something you've paid for but decided to cancel in a future month.
Don't recommend.

The gym is very spacious and the cleanliness of the gym has improved significantly with antibacterial wipes now being available . However, I think it’s very important that the women’s toilets are cleaned regularly especially the sanitary bins . These bins are not being emptied regularly and are constantly overflowing which is extremely unhygienic for everyone. So please can this be sorted out .

Thank you.

Showers: pressure turned down to save water and temp is just warm enough on the highest setting. Been there for few years so aware of the reduction in water flow and temp. Others say same. Management not interested. To shower you have to get right up to wall to allow water to flow over you due to low pressure.

Aviod this gym as it is selling people's data on. Within 1 month of joining the gym group I received a letter from sports England aka goverment, requesting more information then another when I didn't fill it out. I mentioned this to staff when cancelling membership but didn't comment.

After being so inconsistent with the gym going from place to place for nearly a year—I’ve been with TGG and I appreciate the price, facilities on offer and classes. The instructors are great, the ambience is nice and I get a great workout every time.

Although the equipment could do with an upgrade in some areas, it’s manageable so can wait until that happens.

Thanks to all instructors that make it an enjoyable experience—Inga, Lukasz, Anup & Alex 🥰

more stair master machines needed, 3 isn’t enough when there are so many treadmills :(

I had an amazing experience training with Baran. The amount of patience and knowledge this man has is truly exceptional. He helped me make some actual improvements and reach my goals.
Being quite new to the gym, he guided me through every step of the training programme, making sure I was comfortable with the exercises and pushing myself to the max. Highly recommended working with him :)

The lockers in the men’s changing rooms can be opened despite using a padlock: if you push hard and twist, you can open them easily. This needs fixing urgently as I’m very concerned now about leaving valuables in the changing rooms. It’s spoiling what is otherwise great value for money.

Superb gym at great cost with fantastic atmosphere. Lots of people who will always help out. Brilliant team and all great pts. Sam balmer is a legend of of a pt and you won't find anyone better. If your looking for a pt Sam balmer is the one to go with. Has loads of knowledge and knows exactly how to help you achieve your goals and perfect guidance for all your needs

I've been going to this gym for more than two years now.
I like going to this gym despite a number of issues.
I got to know the staff, and they are warm, welcoming, and friendly.
I also got a few of my girlfriends to join.

A few days ago, one of my friends joined. They took her money, but the PIN number wasn't working to get inside, so an employee let her in using the exit door. Around 10:30, we decided to exit the gym, and we realized her PIN still wasn't working. We started to panic, wondering how we would leave the gym. There was no employee in sight to help us, so we were stuck. There were no clear instructions on what to do if, for whatever reason, this happened. I did what a normal human being would do: I helped her. I pressed the emergency exit first for her to exit, and then I exited using my PIN.
The next time I came back, I was told that they had canceled my membership, with no warning at all. There was no discussion whatsoever.
I felt robbed all because I helped someone.
I'm so very disappointed 😞 😔 😕

• Friendly Employees.
• Wi-Fi does not work.
• Smelly, dirty toilets.
• Broken lockers are so annoying.
• When the PIN is not working to exit, there are no instructions as to what to do or who to contact.

Membership has been cancelled twice now without warning!!!! So frustrating. Going back to pure gym might cost a little more but you never get this problem

Massive thank you to the whole team letting me into the gym while my code was sorted. Especially the GM Holly who resolved an issue in a day that had taken me near enough a week to resolve internally. Such a relief, thanks again for the clear communication and the quick turn around!

Recently applied for a membership with The Gym Group in Acton. How is it that I am able to login one time after buying the membership, and now there is an error and I am unable to login at all. Online FAQ has no solution for this and the online customer service is just as awful giving zero solution apart from being able to login into my account from "their end". I have proof that I am using all my correct details and still nothing. Please cancel my membership.

I have been a member since this gym opened however here are a few things that need immediate improvement otherwise I can see this gym heading on a downward slope if these things don't improve.

1. Most important - Hygiene there is lack of it here, no cleaning wipes for machines or benches and the changing rooms are a disgrace!

2. Classes - So group classes are taking place in an area where some of the machines are so no one can use them on busy periods. This is just simple stupid!

3. Water Stations- Only 1 in the entire gym by the disabled toilet.

4. Only 1 set of 1.25kg plates and 1 set of 2.5kg plates. I mean come on!

Overall If there was another gym closer to me which was 24 hours. I wouldn't be here!

I cancelled my payment! You still took the money! During these hard times - pls dont do
Such things..