The Hamper Emporium Reviews 

5,266
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning packaging, excellent product quality, and wide selection of items available for any special occasion. People also appreciate the exceptionally smooth ordering process, helpful staff support, and reliable delivery services provided across various locations. However, some customers also noted recurring issues with delivery delays and missed schedules for time sensitive orders. Consumers experienced frustrating setbacks when parcels arrived much later than promised for important milestone events. A few reviewers felt disappointed when shipments completely failed to reach their destinations on the expected dates.

What people talk about most

Product

Customers had positive experiences with product selection and presentation, noting high-quality items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive right on... See more

Quality

Reviewers express high satisfaction with the quality of the products and presentation. Consumers consistently... See more

Order

Customers consistently note positive experiences with order processes being straightforward, efficient, and... See more

Service

Clients share positive opinions on service, highlighting efficient handling and high satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hamper Emporium is my favourite. The selection is great, compiling the right hamper is easy and the price competitive. The icing on the cake is the packaging and delivery. The packaging is beautiful a... See more

Company replied

Rated 5 out of 5 stars

The Red Wine & Nibbles hamper was a hit with my friends – it looked fantastic and made a really lovely gift. I needed it on a specific day, so I chose same-day delivery, and it arrived right on... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the welcome hamper provided to our new resident. She was extremely appreciative and expressed her gratitude for the thoughtful gifts included in the hamper. She also commen... See more

Company replied

Rated 5 out of 5 stars

I recently purchased an 80th birthday hamper for my uncle, and I couldn't be happier with the experience. The hamper was delivered promptly, and the service from start to finish was excellent. Everyth... See more

Company replied


Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Gift basket shop

Information provided by various external sources

Luxury hampers freshly made with exclusive gourmet products, delivered Australia-wide. Same-day Sydney and next-day capital city delivery available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(5,266)

982 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

pricing options within a wide…

pricing options within a wide selection, variety & choice

13 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're happy to hear you appreciate our diverse selection and pricing options. Thank you for your feedback!

Rated 5 out of 5 stars

Great experience

Easy to arrange and photos of the box looked like what was advertised onlind

9 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad to hear that arranging everything was easy and that the product matched its online representation! Thank you for your positive feedback.

Rated 5 out of 5 stars

Love it

Used many times for colleagues and clients. Very pleased.

13 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear you're happy with our service for your colleagues and clients. Thank you for your continued trust!

Rated 5 out of 5 stars

The Hamper Emporium

There are some amazing products to choose from at a reasonable price

8 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad you found our selection of products amazing and reasonably priced. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Was all online so easy and delivered…

Was all online so easy and delivered earlier than expected. Just a bit expensive

8 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're delighted to hear that your online experience was easy and that your delivery arrived sooner than anticipated. Thank you for the feedback.

Rated 5 out of 5 stars

Happy!

Happy!
It is amazing how happy the hamper recipients are! I can always rely on the quality of the hampers and the different choices for the recipients preferences.

8 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that the hamper recipients are delighted! It's wonderful to know that you can always rely on the quality of our hampers and the variety of choices we offer. Thank you for your kind words!

Rated 5 out of 5 stars

Very quick delivery!

Delivery was quick and products good quality

9 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We are so glad to hear that you are happy with the quick delivery and the quality of our products. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Super efficient

Super efficient, thank you. 😊

6 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that you found our service to be super efficient. Your positive feedback is truly appreciated, thank you!

Rated 1 out of 5 stars

Never again

The order was placed well ahead of relative's significant birthday- delivery on a certain day only to find out on my initiative on that very morning that delivery take place a week after the event- no communication, no warning and no time to organise anything else on the day.
Refund was offered after 3 emails.
Very poor performance, will never used The Hamper Emporium again.

14 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your feedback. We have passed this on to the relevant team.

Rated 5 out of 5 stars

Great products

10 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your 5-star review! We truly appreciate your support and are delighted you had a positive experience.

Rated 5 out of 5 stars

The produce was excellent

The produce was excellent, the service was excellent and delivered on time.
It was very much enjoyed by the recipient.

3 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that the produce and service were excellent and that your order was delivered on time. It's wonderful to know the recipient enjoyed it very much!

Rated 5 out of 5 stars

Perfect Hamper

The Hamper was exactly as promised. Delivered quickly and notified of all updates. Will happily use again.

29 June 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that your hamper was exactly as promised and that you received quick delivery with all updates. We look forward to serving you again!

Rated 5 out of 5 stars

My gift to my daughter was well…

My gift to my daughter was well received. She loved all of the gifts inside. Perfect for gift giving.

9 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that your daughter loved all the gifts inside and that it was perfect for gift giving! Thank you for sharing your positive experience.

Rated 3 out of 5 stars

Little disappointed but the hamper was good

While the hamper was really good, it was kept in the seperate places and because flowers and box were kept in seperate places, receiver could not find it. It was suppose to be a surprise but they found out about it after 3 days and because things were not left together, it was a bit of a disappointment.
While I understand the laws but there should be a box which should says of the package needs to be signed for or not so surprise stays surprise.

9 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your feedback! We have passed this on to the relevant team.

Rated 5 out of 5 stars

Fast delivery and a nice surprise for…

Fast delivery and a nice surprise for the recipient.
I have received them myself and it’s lots of food stuffs I love but are a bit expensive.

9 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad the delivery was fast and a pleasant surprise! We appreciate your kind words about our selection of food items.

Rated 4 out of 5 stars

customer focus required

I placed my order in advance of required delivery date. In notes, I specified a date gift was to be delivered by. The gift arrived over 1 week prior to this date. A little disappointed that parcel not delivered closer to specified date.

Advertising promotes free delivery over $150.00.
My hamper was $149.99.
Cost of delivery $9.95.
Why not make the hamper a straight $150.00 to assist customer not paying postage.

8 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your feedback. We have passed this on to the relevant team.

Rated 5 out of 5 stars

The hamper was for a friend who was…

The hamper was for a friend who was facing great sadness. She was overwhelmed by it and said it was just beautiful.
It did take longer to be delivered than I expected though.
In saying that I would order one again.

29 June 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad the hamper brought some comfort during a difficult time and that your friend found it beautiful. We appreciate your understanding regarding the delivery timeframe and are happy to hear you would consider ordering from us again.

Rated 5 out of 5 stars

The recipient of this gift was…

The recipient of this gift was delighted with the quality of the contents. I use the Hamper Emporium as I live in Ireland and my niece and family live in Australia .

7 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad to hear your niece and her family enjoyed their gift! It's wonderful that we can help you connect with loved ones across such a distance. Thank you for your kind words.

Rated 5 out of 5 stars

Very impressed with the prompt delivery…

Very impressed with the prompt delivery of my ordered hamper that needed to be delivered to Naranderra and it arrived in two days!
Thank you for great customer service.

7 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear you were impressed with the prompt delivery of your hamper to Naranderra! It's wonderful to know it arrived so quickly and that you appreciate our customer service.

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