This company was highlighted by another supplier who couldn’t provide the part within a reasonable timeframe. I ordered the part online, paid for next day shipping as I had lined up the repair to fi... See more
Company replied
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See what reviewers are saying
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... See more
Company replied
I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... See more
Company replied
I just wanted to share my experience with Heat Xchange—they absolutely deserve five stars! Their communication is fantastic, and their prices on boiler spares are really competitive. What stood out th... See more
Company replied
Company details
Written by the company
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Contact info
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, United Kingdom
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
3.9
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company do not use.
Scam company do not use.
We emailed them when the items didn't arrive. They said DHL had delivered them and gave us a fake tracking number.
companies like this need shut down
14 September 2022
Unprompted review
Reply from Theheatxchange
We are not a scam company we have been trading for nearly 30 years you can check this as we are registered with companies house our company reg number is 4025278 , we apologise the item did not arrive on time, we don't use DHL only Parcelforce or UPS so I'm guessing the tracking number is for them. sorry for any confusion.
orderd parts for my "vokera" boiler…
orderd parts for my "vokera" boiler they were delivered and exactly what was req14
10 September 2022
Reply from Theheatxchange
Thank you for you business
It is 12 sep i ordered the thermocouple…
It is 12 sep i ordered the thermocouple on 5 sep money was taken on 5 sep my order has not delivered as yet so what can say
12 September 2022
Reply from Theheatxchange
Im sorry you haven't yet received the item. it was order on the 6/9 at 15.51 on a 3-4 working day delivery, so in theory should be with you 12/13 (due to the weekend). i know the post office are behind due to there strike action, which is not ideal. Please let us know if it doesn't arrive by the 13th as this is the last day it should arrive. Sorry for any inconvenience caused.
Excellent and quick delivery.
Excellent and quick delivery.
Brought online, easy to find part and great that I could check it fitted my make and model
7 September 2022
Reply from Theheatxchange
Thank you, its nice to hear the site works well
Reply from Theheatxchange
Thank you for your order
Received delivery within a couple of…
Received delivery within a couple of days even with the basic delivery option!
2 September 2022
Reply from Theheatxchange
Thank you for your order
The part was the right one.paid extra…
The part was the right one.paid extra for next day delivery, very next morning the part was delivered (unlike some other companies) .
It was fitted got boiler working and a very happy customer.
Thanks.
2 September 2022
Reply from Theheatxchange
Thank you for your order
Arrived 10 days after I ordered them…
Arrived 10 days after I ordered them but we did have a post strike would have liked them a few days earlier to see if they fitted. Otherwise they are fine
30 August 2022
Reply from Theheatxchange
Thank you for your order, thank you for you understanding with the carrier
Delivery rubbish
Heatxchange were ok but paid for next day delivery but 2 days later not arrived with Parcelforce
26 August 2022
Reply from Theheatxchange
Thank you for your order, sorry the part was delivered late, we will take this up with the carrier
Good’s arrived promptly and…
Good’s arrived promptly and professionally packaged. Excellent service.
25 August 2022
Reply from Theheatxchange
Thank you for your Business
Payment taken for item not stocked!!
Poor service. Has accepted payment despite not stocking the item. I am still waiting to be credited three days after the transaction. This would not happen in a shop as it would be viewed as illegal, this surely is the case here. Will not view this site again.
A-Rated Gas, Heating & Plumbing
25 August 2022
Reply from Theheatxchange
Sorry for any inconvenienced caused, our stock was incorrect on this occasion, totally our fault. i have checked and refund was done 2 days ago so should show in your account by now, if not please email us and i will investigate further.
Do not buy from this company
Do not buy from this company! They charged a premium rate for postage for a very important small item then sent it second class! After 8 days it still hasn’t arrived and they asked me to wait another couple of days before they would send another one out. Customer service is woeful!
7 June 2022
Unprompted review
sarcasm and lack of care in one transaction
I ordered a component from them on 29/12/2020. I paid for 4-5 day postage. I called them to make sure it had been posted on 31/12/2020 and they assured me it had been sent by first class royal mail post (for which I had paid an excessive £4-50) . It still had not arrived 0n 06/01/20201.
I called again and they stated it was posted on 4/01/2021.
Options are:
1. Someone not telling the truth
2. The firm allowed me to order an item on a 4-5 day basis knowing full well I would not get the part within that time frame
When I called this morning stating my concerns about the parts non-arrival I was told "the post was not collected over christmas" when I said I would be making a complaint the response I got "well I look forward to that"
Bad service and sarcasm all from one firm. Don't use them.
6 January 2021
Unprompted review
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