The Hire Service Company Reviews 

767
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers repeatedly praise the helpfulness and professionalism of the staff across various locations, with many finding their interactions pleasant and efficient. Reviewers highlight that the company provides a high level of service, often assisting with complex needs, arranging timely equipment, and ensuring customers' requirements are met. However, some customers experienced significant issues, such as receiving notifications of delivery delays last minute, or discovering ordered items were out of stock. A few others noted extended delays in equipment collection following the hire period, and instances of unresponsiveness when attempting to resolve issues over several days. Additionally, some people mentioned disputes over charges for tools that were apparently not used, or receiving incomplete deliveries.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting exceptional, kind, and prompt service. Reviewers... See more

Service

People report high satisfaction with the service, praising staff members for being kind, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting super helpful staff,... See more

Product

Reviewers express mixed feelings regarding product experiences, highlighting both helpful equipment and... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a distinct split in their experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more

Company replied

Rated 5 out of 5 stars

First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more

Company replied

Rated 5 out of 5 stars

When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more

Company replied

Rated 5 out of 5 stars

We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more

Company replied


Company details

Written by the company

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

767 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(767)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Important working partnership

HSS carry out a very important role in supplying KONE with specialized tooling and overall they perform quite well. Chris Penfold is always a go to person who always tries his best to help.

15 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the review. You are an important customer for us and we strive to do our best.
Jon Overman CEO

Rated 5 out of 5 stars

Shoaib Ahmed Mitcham

Shoaib Ahmed Mitcham, Machinery required last minute and he managed to sort it out!

15 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review :)

Rated 5 out of 5 stars

Highly recommend

Sophie was amazing. We needed air conditioning for the last heatwave and she managed to arrange and deliver a unit the very next day.

She went out of her way to make sure it came the next day so that our staff didn’t have to suffer working in the heat.

The air conditioning units are great - very powerful and effective at cooling down a large space.

Highly recommend for any business needing air con and highly recommend Sophie for her friendly and efficient customer service.

20 May 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. Super that Sophie has done an ace job for you.
Jon Overman CEO

Rated 5 out of 5 stars

The guys at the poole branch are always…

The guys at the poole branch are always a great help, very knowledgeable and friendly. Happy to help with last minute hires and great prices 👍🏻

8 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review on our Poole depot :)
We really appreciate your feedback

Rated 5 out of 5 stars

Great service

David from the Brighton branch has been fantastic at helping me rent the stuff I need to lay my patio - I've had numerous delays with materials and it was no problem to continually reschedule until I could collect. The equipment was ready at the drop of a hat once I had the materials + weather to proceed and he even helped me load everything into the car.

12 June 2026
Unprompted review
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Reply from The Hire Service Company

Thank you for the great review on Dave from our Brighton branch. Super it all got fixed in the end and you got the job done :)

Rated 5 out of 5 stars

Sophie - Tonbridge

I’ve had a fantastic experience with Sophie in Tonbridge today - i wasn’t sure what generator i needed for an event over the summer and she talked me through it all - pros and cons what leads we would need, looking forward to getting to order placed for the summer!

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review on Sophie Newport. Sounds like she used her skills to fix things up for you :)

Rated 5 out of 5 stars

Mitcham team

Back in the heatwave Sophie from Mitcham really looked after us with an Evap cooler, her and the Mitcham team made sure we could cool asap and keep our customers happy. Massive thank you!!

27 May 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. So pleased you have taken the time to shout out our company and Sophie at Mitcham :)

Rated 5 out of 5 stars

Very good overall

Very good overall, friendly service with helpful staff

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Lovely people in Hss Mitcham branch…

Lovely people in Hss Mitcham branch .Shoaib and Greg helped me and Sophie guided me to open the account and told me the benefits of credit account .
Great team Mitcham

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

I had a great experience with Hss hire…

I had a great experience with Hss hire Mitcham branch .The team was very helpful and knowledgeable.
A special mention to Manager Shoaib who went extra mile to resolve our issues with invoices and with the hires .Thanks

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Good experiences over the years

Shoaib at the front desk could not have been more helpful and over the past few years has really sorted us out! Would recommend this HSS!

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

The Lift Sector Tooling Team

The Lift Sector Tooling team at HSS are always super helpful. We use them for all lift equipment, whether that be tiraks, minifors, towers - you name it. They are always able to be reached on the phone too which is a great help. Lee and Eve are my two go to's!

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you Sammy for the great reveiw. We really value your feedback and our partnership :)

Rated 5 out of 5 stars

Steve Bishop

I use The Hire Service Company regularly, with my contact being Stephen Bishop.

Never have to wait long for quotations along with being a very easy process to order equipment.

Great company, great service!

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you Curtis. Steve Bishop is ace and he knows so much about lifting. :)

Rated 5 out of 5 stars

Dealing with Richard at trade counter…

Dealing with Richard at trade counter always polite helpfull and assists in getting the right tool for what is needed

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

JASON &DEANwere very helpful with an…

JASON &DEANwere very helpful with an invoice issue quickly sorted the problem.
No issues with the hire,Delivery and collection Great service.

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Jet wash

Hired a jet wash the other week picked up from Crayford no issues at all Robbie arranged this beforehand so was in and out within minutes. Deffo would recommend

22 May 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Bricksy Ltd

Bricksy Ltd

Been hiring from Hss over the year and I can say it’s a great company to work with.Shoain has been looking after us and no complaints

Rates are great
Equipment in nice condition
Customer service on point

I would recommend it to everyone

12 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

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