The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Shop
  2. also in
  3. Garden centre
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

100mm Corten steel garden edging

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch which makes joining them together so much simpler and quicker.

3 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Neil!

Rated 5 out of 5 stars

Curves and circles no problem with CORE edging

Ordering and delivery were quick and easy. The edging was well-made and carefully packaged so it all arrived undamaged. The instructions were clear and easy to follow, and installation was straightforward and relatively quick, even when the strips needed bending. We were pleased that the edging was flexible enough to make the design we wanted, including a complete circle and several quite sharp curves. One of the few challenges was making sure that the edging wasn't deflected by hidden stones, but this was only an occasional delay. The finished appearance was just as we had hoped, with the edging giving a neat and visually pleasing border to 4 rectangular beds with a circular one in the centre.

20 July 2026
Unprompted review
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for taking the time to leave us such a thought-out review!

Rated 5 out of 5 stars

Core Edge

Had used Ideal Garden before so had no hesitation ordering Core Edge from them.
Item was delayed by the courier, which was not their fault.

31 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review. We are pleased to have you back!

Rated 4 out of 5 stars

The ordering was very easy to do

The ordering was very easy to do, also along with specifying a day for delivery. However, despite specifying a particular day, it was delivered early and sat on the doorstep over the werkend.

31 July 2026
Unprompted review
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Ade!

Rated 5 out of 5 stars

Smart blsck metal edging

Ordered black edging arrived on time and was easy to install and even form a curve. Looks very smart. Very efficient and highly recommend.

25 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Louise!

Rated 5 out of 5 stars

Excellent Service and product

Once again, excellent service. The edging was so easy to use and really finished the lawn off.

15 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Brendan!

Rated 5 out of 5 stars

Galvanised Spiral Pins

I had been struggling to find large steel pins online, so I was very glad to find this company selling them and for the purpose I wanted - to support steel garden/lawn edging. I ordered 5 packs of 10 pins which still qualified for free delivery. They arrived quickly and well packed. They are as shown i.e 30 cm, excellent quality, very strong support pins. I am finding them very useful to reinforce and align some corten steel edging (purchased elsewhere). I would recommend this product.

9 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

We are glad to have been able to provide for you and your project. Thank you for your review!

Rated 2 out of 5 stars

Delivery date missed which cost….

Purchased some edging two times from ideal garden, first time no problems. Second time the edging arrived late (after the confirmed delivery date). I had booked a workman to help, but as the edging hadn’t turned up I had to cancel and was charged, I contacted ideal garden and the response was to blame the delivery company. They re-sent the product again, but it was still too late and I was charged. Ideally I was looking for an apology and some contribution to my costs as a result of the delay, unfortunately not, hence the lower rating. Be careful if you’re working to a deadline and depending on the agreed delivery date.

15 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

We apologise for the delay on the courier's part and for the costs it incurred for you, Andrew. We do our utmost to ensure that our products are out and ready for dispatch on time; however, once they leave our warehouse, it is out of our control. We keep track of our couriers to be sure that we are working with a timely and reliable service provider, so we appreciate the honest review.

I hope that you are satisfied with the quality of our products, and that your garden project benefited from The Ideal Garden!

Rated 5 out of 5 stars

Outstanding Service

The product was in line with what we expected and the service was outstanding. The service was outstanding because DPD ,the delivery company, mixed up their delivery address labels and sent us goods from another company totally unrelated to the Garden Shop. DPD failed to sort this out so the Ideal Garden Shop sent us the replacement goods for the next day.

14 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for leaving us a review; we appreciate it. We always aim to make the process smooth from start to finish, and we don't want our customers to be unhappy!

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