First of all their own brand staff is awesome; my Idle Man jeans are some of the comfiest I've owned. They also have a fantastic selection of menswear and accessories for the guy who wants something... See more
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Ive used The Idle Man a few times now and they’ve not let me down yet! They have a good selection of their own designed items which changes with the seasons and they regularly have offers on - be... See more
Very frustrating. Web site incorrect in so many places, whether made in England when not, you qualify for free shipping, then charged, attempt to log in to my account but tells me acct does not exis... See more
Excellent customer service; easy exchanges and returns. Everything I’ve ordered over the last three years as arrived on time. I particularly enjoy the online sales, they are very good value for money... See more
Company details
Information provided by various external sources
We started The Idle Man because we wanted to show you that being stylish shouldn’t be difficult. We’re a team of dedicated designers, writers, buyers and generally people who are passionate about working meticulously to the find the best in men’s clothing and men’s fashion. As a menswear online retailer, we seek to find the latest and greatest; ranging from menswear brands, such as Barbour, Levi's, The North Face, Converse, Timberland, as well as men’s jackets and men’s shoes. We’ve even come up with our own men’s clothing range here at The Idle Man designed to suit all styles and please all budgets. Not because we have to, but because we want to. We want to provide you with a hub of knowledge, as well as a place to find menswear online - a place where you can find out those small details that you’ve always wondered, but never asked.
Contact info
Universal House, Floor 1 The Idle Man, 88-94 Wentworth Street, E1 7SA, London
- help@theidleman.com
- www.theidleman.com
4.1
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Being one myself
Being one myself, I love The Idle Man.
Great clothes and great service.
11 March 2020
Unprompted review
great service
great service, product came quick and I was very happy with packaging. no issues at all
9 March 2020
Unprompted review
Arrived quickly...
Arrived quickly and in perfect condition. Slightly small for a 32 waste however (and no, i haven't eaten a lot of pies lately!)
4 March 2020
Unprompted review
All good!
Can say anything bad really. Our order arrived well packaged and quickly. The clothes we ordered we great, fitted well and good quality. We didn't need to make any returns. All in all very happy and would definitely order from here again.
3 March 2020
Unprompted review
The best mens fashion shop
The best mens fashion shop, always one move infront of the crowd. Trend setter and great place to shop in or online.
3 March 2020
Unprompted review
Good service from start to finish
Good service from start to finish, will def buy from The Idle Man again
2 March 2020
Unprompted review
Service was excellent from making the…
Service was excellent from making the order to receiving the item
2 March 2020
Unprompted review
great site to use
Site was very easy to use and my order came a day earlier than predicted. Order was easy to track and everything was brilliant. Great site.
24 February 2020
Unprompted review
Had to return an item for refund which…
Had to return an item for refund which I’m still waiting for. Good site and product choices badly let down by convoluted and terminally slow returns policy which has put me off buying from the idle man again.
24 February 2020
Unprompted review
Reply from The Idle Man
Hi Steve
Thank you for your Trustpilot review.
We are sorry to hear of your negative experience with this order.
Your feedback regarding the return of items purchased online will definitely be taken on board and we may look to implement more options soon.
It appears that you were fully refunded back to the original payment method once your order was processed and logged on the refund report on the 27th February.
Please be aware that it does take a few days for orders to be returned to our warehouse in Manchester and from here our returns team process orders within 10 working days.
Our apologies once again for any disappointment caused as a result of this.
Kind regards,
The Idle Man Team
The day after I wrote my review they…
The day after I wrote my review they ended up disputing my transaction. Still no change to the shipping status. Kind of odd that they make you use their shipping service and then end up taking advantage of the customer. Still no answer to my emails. I am on a full dispute with Chase. They could just email me to hash everything out and ask me to take down the (100% warranted) bad review. Honestly they look like a good company and I would have probably ordered quite some more things. Very disappointing and I hope they dont treat anyone else like this.
20 February 2020
Unprompted review
Reply from The Idle Man
Hi J
Thank you for your Trustpilot review.
We are very sorry to hear of your recent negative experience with us.
With regards to refunds, as long as the tracking the courier provides customers with for returns state it as being back this will then be processed and added on to the refund report within 10 working days.
However in any incidents where it looks like there has been a delay with the courier or the courier hasn't handed the parcel to our warehouse for any reason we do encourage customers to get in touch and as long as they provide the returns receipt they were given our customer care team are always on hand to then release the refunds.
As you haven't provided any information we can trace back to an order we can not assist any further however we again encourage you to please email our team at help@theidleman.com as we have not received any correspondence from yourself regarding any issue with an outstanding refund.
Please be aware if you have began the chargeback process our customer care team can not refund as this will have been escalated to our billings team who handle chargeback disputes.
Our apologies once again.
Kind regards,
The Idle Man Team
Too slow
Took 1 week to receive, which to be fair was down to courier (Yodel), whose tracking told me my jacket had arrived at my local service centre and would be delivered the next day, and then kept my jacket for ANOTHER SIX DAYS! The tracking didn't update and continued to show the elapsed delivery date. In the end I had to contact them and ask if there was any chance of them delivering my parcel. Expecting it today; hopefully it's okay after lying around their depot for six days.
Idle Man were friendly and helpful in my dealings with them, though.
19 February 2020
Unprompted review
Reply from The Idle Man
Hi Gavin,
Thank you for your Trustpilot review.
We are sorry to hear that you have experienced delivery delays due to the courier Yodel.
Our Customer Service Team are always happy to investigate any delivery issues on your behalf.
If you have not received your goods then simply contact us at help@theidleman.com and we will raise a case with the courier.
Apologies for any disappointment caused on this occasion.
Kind regards,
The Idle Man Team
Excellent customer service
Excellent customer service; easy exchanges and returns. Everything I’ve ordered over the last three years as arrived on time. I particularly enjoy the online sales, they are very good value for money particularly in comparison to other online sites and local and high street shops and stores.
Very pleased.
19 February 2020
Unprompted review
Wrong Items/Slow-to-no refund
I was sent the wrong items (2 out of 2) and have had to wait 10 days and counting for a refund
16 February 2020
Unprompted review
Reply from The Idle Man
Hi Joe,
Thank you for your Trustpilot review.
We are very sorry to hear of the issue of incorrect items being sent within your order.
Our Dispatch Team should be meticulously checking all items before they leave the warehouse to avoid any issues like this.
We will always urge our customers in cases like these to always get in touch with our customer care team at help@theidleman.com
From here they can help you arrange a return so you will be refunded and from here they can also investigate why you were sent the incorrect items.
If you can get in touch as soon as possible please rest assured that our team will do everything they can to ensure this is resolved.
Our apologies for any inconvenience caused as a result of this.
Kind regards,
The Idle Man Team
Another great purchase
Another great purchase, good quality goods with a speedy delivery service.
14 February 2020
Unprompted review
A Barbour Jumper at a Market leading…
A Barbour Jumper at a Market leading price & low cost, very fast delivery.
13 February 2020
Unprompted review
Excellent price great service
13 February 2020
Unprompted review
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