Their Perfect Gift Reviews 

252
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more

Rated 4 out of 5 stars

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more

Rated 5 out of 5 stars

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more

Rated 3 out of 5 stars

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more

Company replied

Company details

  1. Promotional products supplier
  2. also in
  3. Media company
  4. Mobile Money Agent

Written by the company

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(252)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Great company with support team that is truly always very supportive and responsive. Much appreciate the quality of the service I've been getting!

26 January 2022
Unprompted review
Rated 5 out of 5 stars

Christmas crisis!

I ordered 8 cards for the team just before Christmas. With the pandemic causing us to hold back on group gatherings, I thought it would at least be nice to let the team go out with their partners seperately and celebrate Christmas. I have to say, the Perfect Gift team were superb. Every question was answered quickly and when I needed two more cards (I mistakenly ordered 6 to begin with) they were on it and able to get the cards over to me way quicker than expected. I got the cards sent to me, so I could add them to the teams christmas card and sent them out individually. One of the cards I'd sent didn't arrive so I contacted Perfect Gift. I was immediately offered a replacement card and they told me they would post it directly to my coleague.
Very impressed: A corporate product with a personal touch. Great experience!

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Contact them as I could not activate…

Contact them as I could not activate the gift card. apparently the access code was wrong. They contacted me real quick as solve the situation in less than 10 minutes. Tanya is the lady that helped me. Can't thank her enough as it had became a real pain.
Highly recommended costumers service of this company

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Virtual Cards

I ordered 2 virtual cards for our Corporate clients - what an awesome gift. A big thank you to Tom for the excellent customer service. All the best from South Africa

17 January 2022
Unprompted review
Rated 4 out of 5 stars

It is easy to activate and use

It is easy to activate and use. The team are very responsive. I hadn't used up the full balance and was guided to the re-issue form to be able to use this balance even though the time had elapsed. Great service!

17 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

Tom in Customer Services is very helpful indeed! They are able to re-route purchased cards to an alternative email address in case an email address did not work. Our experience with Their Perfect Gift UK has been excellent with an assuring support from their customer service team! Kudos and keep it up guys!

12 January 2022
Unprompted review
Rated 5 out of 5 stars

Virtual gift cards

Tom assisted me in arranging virtual cards for a client and was really helpful, responsive and informative. Great service! Thank you Tom!

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - I made a complete bosh of ordering, and the team at TPG were so helpful supporting me to sort it out! Thank you TPG!

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and fast service!

Amazing and fast service!
super helpful advice with a responsible person named TOM.
I purchased two cards and my friend received them in less than 1 day! Really fast and accurate.

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Card Activation Issue…

I was liaising with Tom who provided Excellent Customer Service interaction in resolving my card activation issue and impressed with quick swift response via emails.

Thank you Tom and all the best!!

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Replacement cards

I purchased 2 gift cards for a friend, they arrived timely and exactly with the design I had ordered. Somehow I misplaced one of them. When I contacted the customer service to ask if it was possible to receive a replacement, I got a response immediately and they were happy to send me new cards the very same day. A great purchasing and customer service's experience. Highly recommended. Clara

19 November 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service from Tom…

Great customer service from Tom recently when I was having a few problems with my card. Responsive, courteous and and resolved my problem with minimus of fuss- I was really impressed- thanks Tom.

5 November 2021
Unprompted review
Rated 4 out of 5 stars

In the end some great customer service

Original review:
Ordered a virtual card from the company, didn't even get a receipt back from them. Have sent two messages to the customer service account and left both my work and personal email for them to contact me, no response, no virtual card. Even tweeted to see if they will get back to me. Nothing. I am surprised at the good reviews because this is shocking treatment.

Update
Was given an email address from Twitter (didn't have one before as I never received the receipt) turns out the email servers stopped the emails. In any case Tom from customer service was super helpful and on the same day it was all sorted. I think my only tip would be to put the customer service email on the website as the online form doesn't yield any results.

Still once you are through to customer service it is all very efficient. And now I know the email I would be likely to use this company again knowing if there are concerns they will be easily sorted.

22 October 2021
Unprompted review
Their Perfect Gift logo

Reply from Their Perfect Gift

Hi Emma
Gosh, really sorry that no one has got back to you. We haven’t actually seen anything from you here at Customer Service. Our email address is love@theirperfectgift.co.uk- it’s on the receipt. Do you want to drop us a line?

Virtual cards come from “activation@cardportal.com”. Have you checked your spam folder (usually the day after you’ve paid).

I can see that the virtual card was emailed to the intended recipient on 15th October (7days ago).

As regards your Tweet, it has been replied to.

Rated 1 out of 5 stars

No customer service. Better use post office currency card.

I used this website several times in the past but never had an issue apart of some delay in getting the card generally a day or two. But recently this website has gone down the hill. I placed an order for a virtual card 6 days ago and there has been no response. None of the support channels are responding so i suspect that this business has packed up. I must admit i have never came across worse service so far. I would say stay clear and avoid. There seems to be no way to get your money back in case of an issue.
----------update.
I got a reply from the company and as you can see they were unashamed and unapologetic. They only started responding after 1 star review here. Made no investigation as to why there was no support for 6 days even after making full payment. There is no real channel to contact support other than the form thats on the website. But again there was no response to the form as well. Your only resort if something goes wrong is to raise a charge back with your bank. So kiss your money goodbye in case of an issue.
A much better alternative is to get a currency card from postoffice. Easy and reliable and you can always phone post office in case of an issue. You can also reload your postoffice prepaid card.
You have been warned!!!

6 October 2021
Unprompted review
Their Perfect Gift logo

Reply from Their Perfect Gift

Thanks for your feedback Amit. I believe your issue has been resolved. We also refunded your activation fee for the inconvenience. It was a bit cheeky asking for us to find your whole £100!! Presumably leaving a review like this is a way to try and get us to do this?

Your issue occurred due to the launch of a new upgraded website. Which we also explained to you.

Rated 5 out of 5 stars

Excellent service!!

Excellent service, a lovely person named Tom helped me with an error I made, wasn't expecting them to reply back so swiftly and sort out my error with ease.
Amazing customer service! I will definitely recommend to my friends and family👌🏾

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service
I cannot praise or recommend enough. The team at Their Perfect Gift have gone above and beyond to help activate and use my card. They have been absolutely amazing. Complete stars, fast and efficient. Thank you for all your help.
Lynette Bridges

10 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look