My partner was effected by the recent Matches Fashion administration and when trying to return an item to Le Kilt direct (she'd purchased two from Matches and one direct), no response via email or pho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a brass/saddlery leather belt for my kilt. Item is fantastic. Very well made and fit for purpose. Delivery was super quick and correspondence with Store regarding questions was easy, polite... See more
Thankyou so much for my dress sgian dubh. My Brother found me the large dirk version in a store here in Australia and I badly wanted it’s little brother to hang in a display case on my wall with my... See more
Company replied
I wanted a throw and cushions to compliment my new light coffee coloured bedding and bring texture to the overall look. The selection at The Kilt Store were very competitively priced and it was hard... See more
Company details
Information provided by various external sources
The kilt Store are a family firm, established 1991, trading for over 28 years, buying the best of Scotland's highland wear & maintaining top quality. If your looking to Scotland for Scottish made kilts - kilt jacket's - kilt hire - sporrans - highland wear - highland kilt outfits to buy or hire in the high street or online - come to the experts, where we are proud to supply tradition with a Scottish badge
Contact info
26 Hardengreen Industrial Estate , EH223NX, Dalkeith, United Kingdom
- 0131 337 3333
- sales@8yards.co.uk
- www.thekiltstore.com
4.3
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great business and the service is outstanding
I would not hesitate in recommending this retailer for anything that you need kilt wise. We were looking for a tartan blanket to match a kilt for my daughter wedding. They went out of their way to find this for us and we were delighted with the service.
12 November 2022
Excellent service start to finish...
This vendor went out of their way to assist when Parcelforce came up short. Communication was great, as was the quality and value of the items ordered.
Excellent service start to finish.
28 September 2022
A bit of a mishap
I ordered a scarf for my dads birthday, but the order was cancelled with no communication and the money just refunded back to my account -
I appreciate the reply to my feedback - it seems it was an unfortunate mishap and actions have been taken with a stick count
23 August 2022
Reply from the kilt store
Hi Clare,
Thank you for your review and my sincerest apologies for any confusion caused with your order. I have spoken to the internet sales team who have informed me an email was sent to you at the end of July to let you know that sadly the order could not be fulfilled due to the stock being unavailable. If you do not seem to of received this email I apologise deeply, I believe it was sent to the same email address used for paypal.
This does not excuse the fact we could not fulfil your order in the first place. We have since done a stock take on the scarves to minimise any further discrepancies.
Please accept my deepest apologies for this and for any inconvenience it may of caused.
Kept me informed
Tracking # provided for Royal Mail was not recognized by the mailk system. 8 Yards provided good communication to fill the gaps. One of the items selected was not in stock. A perfect alternate was recommended.
15 August 2022
Did not receive my order
8 August 2022
Tie joy for me!
I ordered a 'Scotland Forever' tartan tie and the material an tailoring is excellent. I will treasure this tie and enjoy wearing it.
4 August 2022
Items box was damaged in transit but…
Items box was damaged in transit but placement was sent out straight away
17 July 2022
Keith tie
Product very good but was quite a long time to arrive.
Suggest people order well in advance of when they require item which I did.
10 July 2022
What a let down!
Paid for express delivery. Phoned up to enquire as to where my item was as it was getting late in the day, only to be told the item was out of stock and they had been meaning to contact me. I then had no chance to purchase the item elsewhere... Very disappointing and unexpected in this day and age for online ordering.
18 May 2022
Reply from the kilt store
Hi Phil,
I apologise deeply for any inconvenience caused. I have spoken to our team and new stock takes will be taking place this week to ensure our levels are as accurate as possible. I have also spoken to the sales team to ensure we are communicating with our customers more swiftly regarding these matters, especially when it comes to express purchases.
Again my most sincerest apologies.
Jacket size was after i ordered not in…
Jacket size was after i ordered not in store. It took a week before the package arrived
11 May 2022
Reply from the kilt store
Hi Oscar,
I am very sorry to hear one of your jackets was not in stock. I have arranged for new stock takes to take place this week to ensure our stock levels are as accurate as possible to avoid this issue going forward as we certainly don't want any of our customers feeling disappointed in the service or their purchase.
Again my most sincerest apologies for any inconvenience this may of caused for you and I do hope that the jacket that arrived with you was satisfactory.
Great items and service.
6 May 2022
Excellent service
Excellent service, nothing was too much trouble. Very knowledgeable and extremely helpful... all at short notice!
Thank you.
19 April 2022
The hip flask arrived in good time with…
The hip flask arrived in good time with good communication from the seller.
It is just what I wanted for a gift.
Don’t know how leak proof it is as it’s not for me, but it looks well made.
24 March 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.