THE LEAK DETECTION COMPANY Reviews 

1,303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their incredible professionalism, punctuality, and thoroughness when investigating and resolving complex plumbing issues. People really appreciate the smooth and efficient booking process, noting that office teams respond quickly to arrange timely appointments. Consumers find the clear communication and detailed explanations provided throughout the entire process extremely reassuring. However, some customers also noted that the services can be quite expensive, leading to high bills for certain projects. A few people felt that these steep costs were a noticeable drawback, even when the overall experience remained positive.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient appointments and prompt engineer arrivals.... See more

Staff

Consumers find staff to be positive, highly professional, and extremely helpful during appointments.... See more

Price

Users describe ambiguous interactions with price, noting that while the service is very expensive, pricing is... See more

Response time

Reviewers express great satisfaction with the fast response times and efficient communication from both the... See more

Booking process

People report positive experiences with the booking process, highlighting how easy and efficient it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jono at the Leak Detection Company was incredible. We were experiencing lots of escaped water under the floor in our flat, which was causing us a lot of concern. Jono was calm, highly skilled and pa... See more

Company replied

Rated 5 out of 5 stars

We had excellent service from this company. My mother had a mains water leak into her house. We were able to pick up a cancellation space and their engineer, Jonathan, arrived the same day. Jona... See more

Company replied

Rated 5 out of 5 stars

Great service and quick responses from both engineer and office staff to arrange a visit. Engineer was comprehensive and very thorough, but also incredibly clear in explaining each step. Follow up rep... See more

Rated 5 out of 5 stars

The Leak Detection Company were very quick and responsive in booking in with me. They found the leak and fixed it within 2 hours. Which 2 other plumbers couldn't locate. Yes it's expensive, but honest... See more

Company replied


Company details

  1. #12 of 98 best companies in Plumber

Written by the company

Established 2008, we are an independent family run business offering a nationwide domestic and commercial leak detection service. Using non-invasive methods, including thermal imaging, gas tracing, acoustic and endoscopic camera, we can accurately diagnose and locate hidden leaks, including mains water, hot/cold, heating, waste/drains, and flat roof. Our equipment works in a range of property constructions, including through concrete floors. Our employed engineers (DBS checked for peace of mind) are qualified and experienced plumbers. Most leaks can be exposed and repaired on the same day, by the same engineer. In domestic properties, we offer a ‘no find – no fee’ guarantee on internal hot and cold pipes (excludes heating and incoming mains, T&C’s apply). We provide a detailed written report with photos, typically the next working day, suitable for assisting with an insurance claim.

No Find - No Fee Guarantee

On domestic hot and cold leaks

* excludes Domestic heating & Domestic incoming mains pipework & all Commercial Leak Detections. T&Cs apply

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,303)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Sunny identified the leak and fixed it. Would definitely recommend to others. Many thanks

19 August 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you. I'm pleased that we could help, and glad that you would recommend our service to others.

Rated 5 out of 5 stars

Sunny was excellent

Sunny was excellent, very thorough and tidy. The report was clear. Would recommend.

14 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we could help, and especially pleased that you would recommend us.

Rated 5 out of 5 stars

We were very impressed with the service…

We were very impressed with the service provided by Simon. At least two plumbers had tried and failed to locate the leak. Simon found it very quickly. He had an impressive array of technology at his disposal.He was very thorough in investigating all potential sources of problems after the first source of the leak was found and identified two further issues. He communicated very well and documented what he had found very clearly.

8 August 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm pleased that we delivered a good service.

Rated 5 out of 5 stars

Leak detected and fixed

Simon located the underfloor leak and fitted a new section of pipe, all in a reasonable amount of time.
Also pointed out a couple of minor, unrelated plumbing issues, to be dealt with by a regular plumber in due course.
Provided details of a company specialising in reinstatement and liaison with insurance company.

14 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your positive review.

Rated 5 out of 5 stars

Checking for leakage on my property.

Hello

Was very happy with the engineer (Simon) who explained very thing to me.

Regards
Pramila

7 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that our engineer Simon delivered a good service and kept you updated during the leak detection process.

Rated 5 out of 5 stars

Very happy with the service we received from LDC.…

Very happy with the service we received from The Leak Detection Co.The engineer was on time and always polite. He fully explained how he was going to try and find the problem,which he did after several different tests.He was very tidy in his work,making sure we were happy with what he was doing.Our own plumber would deal with the leak.He was a credit to the company. We liked him very much.He also likes a cup of tea..Thankyou .

6 August 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review. Its good to hear our engineer did a good job and kept you informed with his leak detection progress. I hope he didn't drink too much tea!

Rated 5 out of 5 stars

First time and we'll be using again for…

First time and we'll be using again for sure.
Really impressed with the communication, time taken to get on site, together with the subsequent report and recommendations. A* SERVICE.

30 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm glad that we delivered a good leak detection service followed up with a good report and recommendations. We know that clear and concise communication is critical.

Rated 5 out of 5 stars

Brilliant Service

Contacted Claire who acted swiftly with excellent follow up.
Jamie fixed our leaking pipe. Brilliant service would highly recommend.

22 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for your positive review.

Rated 5 out of 5 stars

Fantastic Engineer who sorted our a long running issue

The knowledge of water systems that our LDC engineer had enabled us to understand our system better, and to then prove to the Water Board that we do not have a leak. Something that we are told every year. However we now have a better understanding of it which is great.

1 August 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we managed to clarify your reported leakage problem.

Rated 5 out of 5 stars

Friendly engineers who found our…

Friendly engineers who found our problem and were able to provide a temporary solution whilst we look into the next steps

25 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your review. I'm glad that we could help find the problem and deliver a temporary fix. I hope you are able to arrange a permanent repair.

Rated 5 out of 5 stars

Great Company

Great. Took time to understand why I had called them out, explained what they would do, kept us updated with what was happening throughout the process. All in a very friendly way.

They clearly laid out the cost involved before any bookings were made so I was aware of the potential price.

Perfect experience all round!

25 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review.

Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided, in order to detect and repair multiple problems related to damp in our kitchen.
Many thanks to Anthony the engineer who visited the site. He was very clear with explaining investigation steps and possible fixes. The information collected by Sam,initial phone contact, also help save time spent at site.

25 July 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm glad that you were happy with our service, from initial contact and booking, through to the leak detection itself.

Rated 5 out of 5 stars

Very friendly and professional.

What a very pleasant experience. Nick arrived on time, was very polite and friendly, quickly found the leak, fixed it, and that was that. This is a good service.

24 July 2025
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Reply from THE LEAK DETECTION COMPANY

Thank you so much for your positive review.

Rated 5 out of 5 stars

Great customer service

Brenden was friendly, knowledgeable and quickly worked out what was causing our leak.

23 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your kind review.

Rated 5 out of 5 stars

First class - highly recommended

Such a friendly and helpful team from start to finish.

Engineer arrived on time, was really personable and respectful, happily wearing a face mask during the visit to accommodate personal health issues.
Quickly identified the leak and kept us informed throughout as to what he was doing and how he was going to fix the issue. The fix was completed within a few hours and he left everything tidy. Great job.

12 June 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for your review. I'm pleased that you are happy with our service.

Rated 5 out of 5 stars

Success! Leak found!

Very efficient engineer found leak straight away! Brilliant service and reasonable compared to other companies!

10 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you so much for your review. I'm glad that we found your leak quickly and that you are happy with our overall service.

Rated 5 out of 5 stars

A very positive experience

I needed a specialist water leak tracing company as I became aware of a problem. Having checked a number of companies online, I opted for The Leak Detection Company as they have numerous and very positive recent reviews.
Booking the engineer was straightforward with a very helpful administrator.
Brendan arrived promptly and was very professional and friendly in manner. He worked methodically to check possible causes of the water leak. He took time to explain what was being tested and show us the outcome of each test. Brendan was able to confirm that there was a water leak also gave us the necessary advice in order to rectify the issue. This was followed by a clearly written report including photographs of the various findings.
We would have no reservations in reccomending this company.

16 July 2025
Unprompted review
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you very much for choosing The Leak Detection Company, and your positive review. I'm glad that Brendan and the rest of our team did a good job for you.

Rated 5 out of 5 stars

Simon their Engineer found the problem…

Simon their Engineer found the problem quickly and gave us his best advice on how to proceed. The advice was good and we have acted on it. Without his equipment and knowledge we would have been working in the dark so the cost to investigate was money well spent and we will use the company again if we have an issue.

17 July 2025
THE LEAK DETECTION COMPANY logo

Reply from THE LEAK DETECTION COMPANY

Thank you for your positive comments. I'm pleased that Simon provided a good service, and that you will use us again if you have other plumbing leaks.

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