The Little Lovebird Reviews 272

I was promised a refund 3 years ago due to a mistake that this company admitted (basically they didn’t send the robes in time for my wedding even though I provided a date) - and now they won’t honour it!!! I have an email I have forwarded to them saying which says the money will be refunded and they have now started ignoring my emails after being particularly unpleasant. DON’T USE THIS COMPANY!!!!! They are truly terrible!!!!

I ordered 3 customised robes and 3 pairs of slippers estimated delivery end May to 22nd June latest. They didn’t arrive. E-mailed customer service twice. No reply. Received dispatch communication 24th June. Happy days! Order dispatched is NOT as per the dispatch confirmation. 3 pairs of slippers are missing. I have emailed to say items missing, and hope I’m going to get a response. These items are not cheap. I expected better. I also paid £5 extra for bridal robe to be boxed. Box too small which results is robe being squashed up inside. Not worth the extra. Hope they aren’t going to let me down. Wouldn’t choose to shop with them again based on this experience. Please please reply to my email and send the missing items before it’s too late. Thank you.
**UPDATE** - pleased to advise I did get a response, however they are unable to fulfil the order. Awaiting refund (10/7/20)

Honestly if I could give 10 stars, I would. I ordered these robes last minute for an abroad wedding in sept 2019. In my mind I had taken a huge risk and I didn’t expect them to come in time, nevertheless I messaged Sue in costumer services and explained my situation. She said not to worry and the robes will be delivered on time. Ofcourse, they made it before my flight and I was a very happy bride! The service was insanely efficient and so accommodating. The quality was excellent and the names were all spelt correctly. The price point is excellent for what you buy, compared to other companies. Overall, I am so impressed by the service.

If I could leave no stars I would!
I ordered robes which cost me £130 back in January and the estimated delivery was 28 days.
I contacted them via email at the beginning of March and they advised that the Coronavirus was causing problems with shipments and that my robes were estimated to come in stock at the end of March/ beginning of April.
I have since emailed them 3 times in regards to any update and they have NOT emailed me back which has made me loose any hope I will be getting them.
I am now on the phone to my bank to see if I can get my money back.
It’s a shame you make this experience not enjoyable at all! Like we haven’t got enough going on, a quick email would go far at times like this or to even see if we’d like a refund!

Shame on you!

Please do not use this company (now known as 'Lovelei').

I ordered 7 robes at the beginning of December for my wedding and I am still waiting. Their communication is beyond dismal and they are quite happy for people to chase up their order rather than having the courtesy of telling their customers why their purchases are not with them yet. I've had to email several times to find out where my order is (some of which were ignored) and the responses I got were all the same. They constantly say that they are waiting for their order of robes to be delivered and then my order would be dispatched. Then I wouldn't hear from them again for another 2/3/4 weeks, until I emailed once again! If there is an issue with someones order, you should really email them this and then at least people would be a bit more understanding, rather than just annoyed and upset!

Please do not blame Covid19 on your lack of communication with your clients. It's impact may have delayed your deliveries, but this does not excuse your treatment towards your customers.

I paid £120 for these robes and it has caused me a severe amount of stress, something that you shouldn't have to experience while planning your wedding.

I have since filed a dispute with my credit card company and reported them to trading standards and I can only hope they do not continue to get away with this.

DO NOT BUY FROM THIS "COMPANY" - THIEF'S
I ordered 10 non personalized dressing gowns at the beginning of December, paid for non urgent delivery which should of meant my order should have been delivered around Christmas time. I asked for an update on my order with no response, after further chasing, i received an email on 16th January saying that the robes i had ordered were in a "bad batch" and that new ones were on their way and arriving Mid Feb. Being a small fashion business owner myself, i completely understood the situation and i was happy to wait for them to arrive as i didn't need them until first week of March.
I then chased of an update mid Feb with a reply of, "I am waiting for an update.."
I then chased AGAIN for an update with a response of "end Feb/beginning of March" - i was fine as i needed them beginning of March.
I then chased several other times and at the end of Feb i got a reply with can you change your order to a different style. As i was desperate for my order i chose one of the options which i was promised the following week. I never received a dispatch email so i chased AGAIN for an update. 13th March i was informed that the large was out of stock and they were waiting for a delivery of it - WHY DID YOU ASK ME TO CHOOSE AN ALTERNATIVE STYLE IF IT WASN'T IN STOCK??
23rd march - i asked for a refund where i was informed i can only receive a credit note. I understand that in their T&C that refunds are not available, HOWEVER, i have waited 4 MONTHS for my order (which i still haven't had an update on) so i feel like i am entitled to a refund as my wedding date has now passed. You shouldn't have to wait this long!!
THIS COMPANY HAVE BASICALLY STOLEN MY MONEY AND WILL NOT GIVE IT BACK. DO NOT DO THE SAME AS ME - DO NOT ORDER

Response
In response to your reply, i ordered beginning of December, way before the Corona Virus or Chinese New Year come into play, so please stop using this as an excuse. You should not put items on your website, nor offer me an alternative style if they are not currently in stock - no retailer does this, especially without informing the customer. I feel like you are putting the blame onto the customer instead of giving me what i paid for. I was willing as an understanding customer to wait 3 months (until beginning of March), your lead time for dispatch on your website is 1 month for personalized items, i shouldn't need to wait this long for an item that should be in your warehouse. No one should need to wait this length of time. My wedding has gone, please give me my money back.

Placed an order on 9th February. Was told 28 working days for personalised items. It is now 35 working days and no communication to say where my items are. Very disappointing, especially given the amount of money I have spent.

Very bad customer Service ... Actually 0 customer service.

Ordered a hair accessory for my wedding to not receive it at the cost of £40.00 the website states that they usually dispatch items in 2-3 working days ordered on 27 Feb 2020 and no dispatch notification etc. as yet.

emailed twice and not heard a word back from them!

Would not purchase anything else and will be escalating this fraudulent website with trading Standards and PayPal!!!

Very disappointing indeed!

Ordered 3 robes for my wedding. Arrived just before the wedding itself and had a spelling error with bridemsaid instead of bridesmaid. Took a picture and asked for a replacement spelled correctly. Despite the photographic evidence they denied Itami wouldn’t refund or replace. Exactly not what you need and appalling customer service

Ordered our flower girl dress and hair piece for our wedding from here. I placed the order in early January, after 6 weeks of still no delivery I emailed to see when the items would be arriving and they advised that the "seamstress was on holiday" and that the items would be arriving within 10-14 days. Bit dubious, but I accepted and waited another 2 and a half weeks still to no delivery. I emailed them TWICE to yet again chase when I would receive these to NO reply. It took posting on their Instagram page for me to get any response, I was then informed that they cannot send the items due to Coronavirus. I understand that factories have closed in places they may order from but first of all they would have known this when I placed this order, they then lied about the seamstress being on holiday and then stopped responding altogether. Funnily my comments on their social media advising others have been deleted. Absolutely atrocious customer service here. Avoid avoid avoid.

** Please note this company now trades under the name LOVELEI **

If I could leave 0 stars I would! Terrible communication. Didn’t tell me the items I wanted weren’t in stock despite me paying for guaranteed delivery of £20. Nothing to indicate items weren’t in stock on website. I only found when I contacted the company. Ended up ordering items I didn’t want as they were the only ones in stock and apparently I wouldn’t have got a refund if I had cancelled order as items were personalised (despite the fact that at this stage nothing had been personalised as my chosen items were out of stock!)
Items did arrive in time for my wedding but the quality was dreadful. Personalisation was on the side that was then totally covered up when the robes were closed. There were runs all over the fabric. The personalisation on my robe was not the colour shown on the website. The application of transfers had made all of the fabric underneath wrinkled which just gave the effect of looking cheap. I used Klarna pay later so raised a dispute with the company as I was not prepared to pay full price for them given the poor quality. They asked for photos of the items which I sent immediately. I never received a response so emailed again to receive an automated reply saying the address was no longer in use and my email had been forwarded to the new account. I am yet to receive any communication from them. The website name has also changed now.

Placed an order nearly a month ago and still yet to receive it! No contact details except for a contact form on the website, emailed over a week ago and still no reply. I’ve now had to escalate this with Klarna as no items received. Not happy as was looking forward to having this for my Wedding. DO NOT USE!!

Do not use this company. My order, after 3 months of waiting, has still not arrived. I have pursued a refund, which I have been told has been “processed” on their end. If this doesn’t come through, I must deal with Klarna, despite paying in full at the time of purchase via debit card. The way they respond to reviews on here says everything you need to know about the calibre of this company. For anyone who wants further information or proof, please feel to contact me on Instagram “alexandrarosebarraclough” so there is no way this company can deviate from the facts. Inevitably, their reply to this will attempt to do so. Please do not purchase Brides to Be!

They have changed there name to lovelei !

I ordered two sets of personalised night wear the 3rd of December. I paid £33 for the nightwear and then a extra £20 for fast delivery.

I emailed the company telling them I need the pjs before Christmas and had paid the extra £20 for the fast delivery.

This is the most disgusting company I have ever dealt with in my life !

I emailed the company one week before Christmas they said they where sending them in the post this was another LIE . I did not receive the pjs for Christmas and I still have not received them now ! 8/1/20

I have emailed the company 6 times ! I have had no reply the last three emails ! They have closed the emails down. They have taken over £53 from me.

No updated emails I have now come to the conclusion they are frauds. If I am not refunded I will have to report them to trading standards.

Please do not order from them.

No sign of order after 8 weeks
I ordered 7 robes for my sisters wedding on the 7th November and two months later they have still not arrived.

I have emailed the emails provided on my order confirmation and they are no longer in use - I have since contacted Love Lei which seem to have taken over the company and have had no response either.

There is no telephone number on the website, only an enquiry form which I have posted in twice with no response.

This is appalling customer service, especially for a company that is selling a product for special occasions specialising in bridal robes. This has created stress and panic amongst our bridal party that we wont have our outfits in time.

I want an update on where my order is as soon as possible to ensure it is here in time for my sisters wedding or a refund, but by the look of the other reviews your company cannot complete those either.

Any form of communication would be professional and much appreciated.

I am absolutely appalled with this company and it’s behavior!! I ordered my robes in May 2019 and still haven’t received them or a refund!! I have emailed repeatedly over the months and opened a DPD case because the robes didn’t show up and have repeatedly asked for a refund to be promised it will come and NEVER does!!! Absolutely disgusting and a complete rip off, This company owes me £150 and keeps lying to me saying they will refund me and then they don’t! Do not buy from here unless you wanna be conned out of your money!!!

Awaiting Christmas pjs that were ordered on 15 November delivery time should have been within 28 days. I emailed to ask if they would be here for Christmas but was ignored for 2 days then received an email saying customer service was extremely busy. They wasnt extremely busy to take my money over a month ago. Worst company I have ever dealt with they are so busy changing there company name instead of trying to fulfill customer orders! Probably because the so called little love bird has a bad reputation. Oh and there new company is called Lovelei. And then they blocked me on Instagram very professional. There is no way I will be receiving my little boys Christmas pjs in time. I dont no how these people sleep at night!

I ordered non personalised robes over a month ago and they have still not arrived!! The money has been taken yet I have had no replies to any of my queries, the robes were for my wedding morning which has now been and gone. I emailed them informing them that I needed them for a specific day and they just ignored me. The worst customer service I have ever had and I now want a refund, but yet again no reply! DO NOT USE THIS SUPPLIER!!!

TERRIBLE! Don’t order from here I ordered a personalised babble and pjs for my daughters wedding which was last week I ordered these on11th October only the babble came last week I emailed several times, 2 weeks ago told order been dispatched still no pyjamas here, no contact phone number, TOTAL RIP OFF COMPANY
Helen Ogle

The pyjamas were amazing and I loved them