I tried contacting them multiple times regarding my pending account verification. Resubmitted whatever documents was asked multiple times. There is no proper way to communicate with them. How am I su... See more
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See what reviewers are saying
My experience with TheLotter has been very good so far. The website is easy to use, purchasing tickets is straightforward, and I especially appreciate being able to see the scanned copy of the actual... See more
Company replied
Haven't won much only 4 USD. Got that deposited in my account directly. But I am currently unable to deposit any funds to my account using visa or Mastercard, and there are no other options available... See more
Company replied
Hello! I highly appreciate the professional work of the lottery team; I had the good fortune of winning a second-tier prize in loto 6 Japan, and I received the winnings without any issues. The company... See more
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Company details
About TheLotter
Written by the company
About theLotter
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
TheLotter is an online lottery ticket purchasing courier service that enables you to play the world's biggest lottery games online in a safe and secure environment. When you buy a ticket on our website, we will purchase it on your behalf from a lottery retailer and scan a copy into your account before the draw. We will notify you of any wins automatically and transfer your prizes to you commission free.
Official lottery tickets
We offer customers from all over the world an opportunity to play more than 50 of the most popular draws on the planet including the US Powerball, Mega Millions, EuroMillions, SuperEnalotto, EuroJackpot, the Australian Powerball and more. In addition, we offer a wide selection of smaller, local lotteries such as Poland Mini Lotto, Hungary Hatoslottó, and Texas Cash Five - all of them with favourable winning odds. Lottery tickets can be purchased in subscription and multi-draw packages, as well as part of lottery syndicates and bundles.
Millions of satisfied customers
Since our launch in 2002, we have paid out more than $115 million in prizes to over 8 million winning tickets around the world. Our biggest winners include a woman from Panama who won a $30 million Florida Lotto jackpot prize and a man from Iraq who won a $6.4 million Oregon Megabucks jackpot.
Responsible gaming
We endorse a policy of responsible gaming for all of our customers. We enforce a minimum age limit, prohibiting anyone under the age of 18 years from registering an account and using our services. We provide you with self-limiting tools to help you stay in control of your gaming, as well as a guide for playing lotteries responsibly.
Licensed, transparent, and trustworthy
theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that our customer's funds are protected and purchases are handled in a process that is safe, fair and transparent.
Play the Lottery Online with Official Tickets
Written by the company
World’s leading online lottery ticket purchasing messenger service
We purchase your ticket, you see it online
Scanned copy of your ticket
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
The scan, along with our email confirmation and terms of use, confirms your ownership of the ticket.
Money back guarantee
If you’re not satisfied with our service, for any reason, we will refund your first purchase in full.
Professional, friendly customer support
Our Customer Service team is available 24/7 by live chat, phone, email, and Messenger.
Contact info
Triq It-Territorjals, Zone 1, Central Business District, Birkirkara, Malta
- support@mx.thelotter.com
- www.thelotter.com
You should know
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from TheLotter
Hello,
Thank you for your review! We wish you to win Big soon!
Join us on social media for updates, helpful tips, and more exciting content!
Monica
TheLotter team
[Updated] Unable to withdraw winnings - Deceptive support behavior
Update: The withdrawal was completed by the lottery team, and they also responded to my questions regarding the bug on their platform. They confirmed that the actual limit for my payment method is $1 USD. The support team was fast and polite, but only after I posted a comment on Trustpilot.
-----------------
The problem I had:
I won $20 in a lottery game, but I am unable to withdraw the funds. The app claims I haven't selected a payment method, yet there is no option or select box provided to do so, despite my account already having all available payment methods for my country registered.
When I contacted support, a representative named Arthur claimed there is a $50 minimum withdrawal limit. However, I have reviewed the Terms of Use and found no mention of such a rule. When I asked for clarification, he abruptly ended the chat and blocked further communication. This is unacceptable service and feels like a deceptive practice.
4 May 2026
Reply from TheLotter
Hello Talles,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We haven't yet received confirmation that everything was received correctly. We would greatly appreciate it if you could update your review and rating to reflect your recent experience with our support team.
Thank you for your time and feedback.
Best regards,
Monica
TheLotter team
____________________________
Dear Talles,
Thank you for your review on Trustpilot. We sincerely apologize for any inconvenience caused.
We have reviewed your case and successfully processed your withdrawal. An email with all the relevant details has already been sent to you.
We apologize once again for the inconvenience, and please rest assured that we are always here to assist you.
If our assistance through Trustpilot was helpful, we would kindly appreciate it if you would consider updating your review and rating.
Wishing you the best of luck!
Monica
TheLotter team
For over a year I've been playing…
For over a year I've been playing international lotteries on The Lotter website. I'm very satisfied with the services and support from the team whenever I have questions or problems, with promotions and cashbacks. Mary and her team resolve things masterfully and quickly. Thank you to the The Lotter team... I'll continue playing until I hit a jackpot and get rich... I'm in the game!
9 May 2026
Unprompted review
Reply from TheLotter
Hello Fausto,
We're happy to hear that you're satisfied with our services and support. It's great to know that our team has been helpful and efficient.
We appreciate your continued support and wish you the best of luck in the draws!
Follow us on social media to stay updated with our latest news, tips, and engaging content!
Monica
TheLotter team
I bought tickets that i have not…
I bought tickets that i have not received all,customer service made a promice to get contact me by email.
Nothing I have not heard about them yet.
3 times try to get hold of them...nobody online chat...keep saying the some thing
You are next ..about 1 hour ago tried first...3th time ..i do not trust them anymore...i want my money back
1 May 2026
Unprompted review
Reply from TheLotter
Hello Violet,
We want to make things right and follow up on your case to improve our services and support.
We haven’t received the information needed to assist you further regarding your review. We kindly ask you to provide the requested details so that we can resolve the issue.
We look forward to your response.
Best regards,
Monica
TheLotter team
____________________________________
Hello Violet,
We want to make things right and follow up on your case to improve our services and support.
We haven’t received the information needed to assist you further regarding your review. We kindly ask you to provide the requested details so that we can resolve the issue.
We look forward to your response.
Best regards,
__________________________
Hello Violet,
Thank you for your review on Trustpilot. We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Best regards,
Monica
TheLotter team
Informed straight away.
7 May 2026
Reply from TheLotter
Hello John,
Thank you for taking the time to leave a review! We wish you a big win soon!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Opportunity to play various games of…
Opportunity to play various games of the world is great. I hope the claiming payout be as smooth as playing the game.
28 April 2026
Reply from TheLotter
Hello Lignus,
We're happy you enjoyed the variety of games! We appreciate your feedback. Join us on social media for updates, helpful tips, and more exciting content!
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Dharma,
We're glad you like our site and we love even more that you have shared your review with us! Thank you!
Keep up with our latest news and tips by following our social media channels!
Wishing you the best of luck!
Monica
TheLotter team
Piggy Bank Scratch Card Bug 25 tickets unusable
I've already emailed TheLotter about my concerns but I received a response. I purchased 25 Piggy Bank Scratch Cards. But when I tried playing, it says "Unexpected Error". I already used two devices. First is my mobile phone then next is my PC but is still the same result.
You updated the interface.
Confirmation no. 7088107260429081443
Username: carloelicano
_________________________________________
The issue above has been resolved. Although it took them about three weeks to resolve, it did eventually.
I always thought that buying credits would on the site would enable a user to have a quicker resolution by returning it as credits as well, so it can be utilized for other games instead. Please do improve on you process.
Thank you again for resolving this matter.
29 April 2026
Unprompted review
Reply from TheLotter
Dear Carlo,
We have contacted you by email regarding this matter, and it appears that the issue has now been resolved successfully. We are glad to see that you were able to play the scratchcard without further problems.
If you found our assistance helpful, we would greatly appreciate it if you would consider updating your review and rating based on the resolution provided.
Wishing you the best of luck!
Monica
TheLotter team
______________________
Hello Carlo,
Thank you for leaving your review; we apologize for any inconvenience presented while using our services
Our relevant technical team is currently looking into the issue you experienced with the scratch cards.
We sincerely apologize for the inconvenience this may have caused and appreciate your patience while we work to resolve it.
Best regards,
TheLotter team
I was not receiving notices on my email…
I was not receiving notices on my email for the lotteries I purchased nor the results, after lodging a complaint I immediately received details of my recent purchase. Thank you Lotter for your immediate reaction and solving the problem.
28 April 2026
Unprompted review
Reply from TheLotter
Hello Kantilal,
We're happy to hear that we could promptly address the issue you experienced with the email notifications. Thank you for your positive feedback!
Stay connected with us for the latest updates, tips, and exciting content by following our social media channels!
Wishing you the best of luck!
Monica
TheLotter team
How come most countries ban TheLotter
How come most countries ban TheLotter? Is it because you provide illegal services that are actually not officially allowed? That is after all the reason why most countries ban TheLotter.
Hopefully more countries will ban TheLotter because of illegal services.
26 April 2026
Unprompted review
Reply from TheLotter
Hello Anil,
Please note that some countries have different gambling regulations; therefore, our services may not be available in certain regions from time to time. Unfortunately, these measures are beyond our control. We continuously monitor regulatory changes in the countries where we operate in order to restore our services whenever possible.
We kindly ask you to contact us via email at support@mx.thelotter.com and include your country of residence so we can check whether we can assist you further or offer alternative options.
If you found our assistance helpful, we’d appreciate it if you could update your review and rating on Trustpilot.
Wishing you the best,
Monica
TheLotter team
Immediate responses to any of my…
Immediate responses to any of my concerns.
26 April 2026
Unprompted review
Reply from TheLotter
Hello L.R. Quimson,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Good service....
20 April 2026
Reply from TheLotter
Hello,
We do our best and actively working to improve it more! Thank you for sharing your review.
Wishing you the best of luck!
Monica
TheLotter team
Reply from TheLotter
Hello Demetrio,
Thank you for your review! We wish you to win Big soon!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
Deposit Failures & Zero Communication
At first, everything worked smoothly, but over time several issues began to arise. The first concern was the increase in the minimum deposit from $5 to $10, which was implemented without any prior communication. When I contacted customer support, the representative seemed uncertain and could only say that it “might” be true. I chose to overlook this at the time.
More recently, I have been unable to make any deposits for several weeks. I previously used Skrill, but it is no longer available as a payment option. After reaching out to support again, I was told there are ongoing issues with deposits and that their technical team is working on resolving them. I waited a few days before trying again, but the problem persists.
While I could understand a temporary issue lasting a day or two, experiencing the same problem for over two weeks is unacceptable.
21 April 2026
Unprompted review
Reply from TheLotter
Hello,
Thank you for your review on Trustpilot. We apologize for any inconvenience presented.
We want to make things right and follow up on your case to improve our services and the functionality of our support through the Trustpilot platform.
We have sent you an invitation to provide your full name and email address so we can review your account and assist you further.
We look forward to your response.
Best regards,
Monica
TheLotter team
Reply from TheLotter
Hello there!
We truly value the trust you’ve placed in our website. We’re continuously working to enhance our services and create an even better experience. Thank you for taking the time to share your review!
Wishing you a big win soon!
Monica
TheLotter Team
Excelente very good
14 April 2026
Reply from TheLotter
Hello Ana,
We're so glad to hear you had a great experience! Thank you for sharing, and we wish you the best of luck!
For more updates, tips, and exciting content, be sure to follow our social media channels!
Monica
TheLotter team
I Hope i wont a great jackpot to change…
I Hope i wont a great jackpot to change mu life, i nerd helpy family
7 April 2026
Reply from TheLotter
Hello Lazaro,
Thank you for your review! We wish you to win Big soon!
Join us on social media for updates, helpful tips, and more exciting content!
Monica
TheLotter team
Reply from TheLotter
Hi Paulo!
Thank you for your review! We wish you to win Big soon!
Monica
TheLotter team
First name edit
I was concerned that if ever I win big, I might find it difficult to collect if my first name in the Personal Info in the website is not the same with what is indicated in my passport so I wrote about it. The response was quick and the correction was made and some clarifications were cleared.
2 April 2026
Unprompted review
Reply from TheLotter
Hello Conrado,
We appreciate your review! We're happy to hear that our team was able to quickly address your concern and provide clarification. Thank you for your feedback!
Wishing you the best of luck!
Monica
TheLotter team
I am interested to purchase the US…
I am interested to purchase the US Powerball ticket through TheLotter site online from overseas. However when I googled the Powerball.com, it said Powerball tickets cannot be purchased through the internet. It further said if you buy Powerball tickets through the internet and won, you won't be paid. I'm a bit confused so please clarify on that. Thank you. Ismael
1 April 2026
Unprompted review
Reply from TheLotter
Hello Ismael,
Thank you to share your experience and review.
Please lado note that the official American website states it quite clearly: "Visitors to the United States are always welcome to purchase tickets for our game from an American lottery retailer while they are visiting this country. You do not need to be a resident to win."
Foreigners and non-residents can indeed play American lotteries, but their tickets must be purchased in the country where the lottery is based.
That is where TheLotter comes in. We are an online ticket purchasing service. We purchase tickets on your behalf, store them securely, scan them, and upload them to your TheLotter account.
We are a trustworthy company, and we would never do anything which will damage our reputation of being honest, buying only from official agencies and paying our clients until the very last cent of their winnings. Everyone is welcome to read some of our winners' stories on the "magazine" section.
Please find more information about how our services works in the link below:
https://www.thelotter.com/how-it-works/
If our assistance through our Trustpilot platform was helpful, we kindly ask you to consider updating your review and rating. This not only helps us improve our services but also enhances our customers’ experience.
Please do not hesitate to contact us via our chat to assist you better.
Wishing you the best!
Monica
TheLotter Team
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