I recently used the Luxe Lens Photography Service. The photos came out great with amazing color and detail. The editing tools worked well, especially for action shots. My only minor issue was that som... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to obtain the presets. Not really had time to use them.
Company replied
Nice and useable skins for Lightroom!
Company replied
The presets and overlays are easy to use and are very useful for my type of photography.
Company replied
Company details
Written by the company
Lightroom presets for PC, Mac, iPhone, Android, Instagram. Works with free & paid software versions. Photoshop actions & Photoshop Elements actions, overlays, LUTS, tutorials, Instagram presets, templates, & more! Transform your photos in seconds (on desktop or mobile) in Adobe Lightroom, Photoshop, & more.
Contact info
1484 Pollard Rd #3078, 95032, Los Gatos, United States
- support@theluxelens.com
- www.theluxelens.com
4.1
Great
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy transaction and easy to import…
Easy transaction and easy to import presets with wonderful directions!
29 September 2024
Reply from The Luxe Lens
So awesome to hear! A seamless experience is our goal! Thank you so much for sharing!
Exactly what I was looking for!!
29 September 2024
Reply from The Luxe Lens
So awesome to hear! Thank you for taking the time to share!
The Sports presets are an absolute…
The Sports presets are an absolute waste of money. Don't be fooled by the advertising showing magnificent looking before and after photos of almost studio type photo's. Horrible results for sports photos in natural light, which is what most of us will be shooting. Give these a miss and learn a bit more about Lightroom instead.
5 September 2024
Unprompted review
Reply from The Luxe Lens
Oh no! This doesn't sound right! We strive to provide accurate before & after examples from a variety of sources, detailed guides, fully adjustable presets and tools, and offer 1:1 support over email. We'd love to match you to an order and work with you to get to the bottom of what's going wrong!
Reply from The Luxe Lens
Thanks for the feedback! We're so glad you're enjoying the bundle!
Reply from The Luxe Lens
Fantastic to hear! Glad they were a good fit! Thank you for shopping Luxe!
Very fast support
Very fast support, helped me outstanding with my Problems.
Nice products!
27 July 2024
Unprompted review
Reply from The Luxe Lens
Awesome to hear! So glad to hear that we were able to help!
the presets are ok at best
the presets are ok at best. nothing that makes a photo look anywhere near as good as your advertisement.
it is also a pain to have to manually add each preset into the app.
29 June 2024
Reply from The Luxe Lens
Oh no! I am so sorry to hear that you were unhappy with the results on your images! Results should be matching advertised edits - if not, we are always happy to troubleshoot 1:1! Now, unfortunately, there's not much we can do about the standard process for saving presets in the Lightroom mobile app on iOS, as this was designed by Adobe. However, they've just now released a version of the LR mobile app on iOS that allows for XMP import - you can see how this process works via our latest blog! (It is imperfect, but may be preferential to saving individual DNG presets for you!)
Love Them Luxes Lens Presets
Excellent presets! They've helped me achieve looks in my images that I've struggled to get on my own. Fantastic customer service too!
29 April 2024
Reply from The Luxe Lens
Wow! Thanks so much Rob! So glad to hear it!
Seamless purchase and quality presets
4 April 2024
great software at a great and fair price
4 April 2024
I love these presets.
31 March 2024
Reply from The Luxe Lens
How wonderful Beth! So glad you love your presets!
Wonderful experience
Wonderful experience , I ran into a few technical issues and the support desk was very quick to respond. Thank you.
5 April 2024
Reply from The Luxe Lens
So very glad to hear that, Carla!!
I love this
I love this. So easy to download, install and use. I would highly recommend.
24 March 2024
Reply from The Luxe Lens
Awesome to hear! Thank you for taking the time to share your experience!
These could be so much easier to use
These could be so much easier to use. You guys really need to update your installation methods
I downloaded on my phone, now I can’t get any from that package because it says downloaded max reached….yet I can’t find them anywhere on my phone?
Can’t download them to my laptop either now because of this. So now I feel I’m out money.
Had the second set downloaded to my laptop, not my phone.
Then the overlay bundle I received….i really have to move each overlay to a folder and slowly pick through each one….there had to have been a better way of doing this. This seems like such a hassle, I haven’t used any but one. I feel like I wasted $100….
2 April 2024
Reply from The Luxe Lens
Oh no! I am so sorry to hear that you ran into some trouble with your presets & overlays! This should never be the case! We strive to provide up-to-date installation guides and video on our help center following standard Adobe practice and also offer 1:1 support via support@theluxelens.com to make sure you can download and use your Luxe products without any trouble! I don't see any emails from you yet, so I am going to reach out to you to be sure that you can use everything you purchased with us and send you our article regarding overlay organization and use!
My favorite presets from anywhere HANDS DOWN!!
These presets are GAME CHANGERS when it comes to photography and editing your work. These truly made a world of difference in my editing and save me sooo much time!!
24 March 2024
Reply from The Luxe Lens
How awesome to hear, Ashley! Thanks for trusting Luxe with your workflow!
Reply from The Luxe Lens
We're so glad to hear it! Thank you for sharing your experience!
Reply from The Luxe Lens
How wonderful to hear! This is always our goal!
The Luxe lens presets never disappoint
The Luxe lens presets never disappoint. So easy to install and easy to use in various photography genres using the AI technology.
23 March 2024
Reply from The Luxe Lens
We are so glad to hear you've loved your Luxe!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.