No Refunds, Awful Smelling Product
I purchased the twist and curl cream, a hair oil, and the moisture mist. I was satisfied with all of the products, except for the twist and curl cream. The consistency is very runny like a cheap lotion and smells terrible. I opened the jar and was immediately overwhelmed by the rancid smell. I contacted customer service and they recommended that I add a hair conditioner or another product to their product to minimize the smell. I do not think this is a good recommendation because it can interfere with the effectiveness of the product as well as changed the structure of the product. I contacted them again and requested a refund or exchange and they said that they don’t do refunds. Fortunately, I purchased this during the Black Friday sale. I will try to give it to someone else or throw it out.
Also, it took 3 weeks to receive my order.








